Bank of America

Very very bad service. I came here to cash a BANK OF AMERICA check that was issued to me by THEIR OWN customer and they charged me $ 5 to cash it??? I told the teller that gives me a reason NOT to have an account with bofa because I wouldn’t want my clients to be charged a fee just for cashing a check. No apology, just a shruggish careless attitude. 0 stars.

Worst customer service ever. Just saw an old man around 80 years of age standing in the queue. He’s calling out for someone to help him. None of the employees even looks at him. One guy gives a fleeting glance and then ignores him completely. The old man says somebody help me, I just came out of the hospital. One employee finally tells him they are being fair to everyone and asks him to wait for his turn. What kind of a customer service is this! Is this how you treat your seniors? So shocking. I’m never going back to this place again.

How is there not a zero star option. I’ve been with BOA for over 10 years but this one branch at this location has made me rethink my affiliation with them. 9 people in line…1 teller working the line…2 tellers counting money. How about getting a clue and understanding that it’s customer service that keeps business.

Went there to clarify some fees on my account George is the guy that help me out his good very helpful hi take away the fees and explained everything good customer service

This branch is an example why I dislike BofA. Lines are always long. Tellers are unremarkable. Parking is a mess. And ATMs are inconvenient. Even worse, today all 5 ATMs were out of commission, both drive up and walk up. Unable to make a deposit here without having to venture inside. Can’t wait until my mortgage with them is over and I can cut my ties with this lousy institution.

There’s always a line to the door… And they only have two tellers working. There’s little to no privacy when talking about your finances because everything is so close together w no barrier. The last two times I’ve been here they ran out of envelopes (very inconvenient, what kind of BANK runs out of envelopes). A younger lady helped me and she was obnoxiously chewing her gum w her mouth open… I stood in line for 20 min and couldn’t stop staring, it really bothered me.
Anyways, I try to ignore going inside for help but their atm’s are down due to remodeling.

I hate this bank but its the closet one to me! They are remodeling and they are the slowest teller ever! I mean I bank at 2 banks and one is for business and the other is for personal. If I could change it I would, but I don’t have time to wait to talk to a rep, but if it starts to get under my skin for waiting 45 mins just to pull out money. I will make the damn time to switch banks.

No organization to talk to a banker. All just based on whomever you can catch or crowd around. And no complimentary coffee. All of the desks are open so there is no privacy when discussing your personal finance.

The service at this branch SUCKS!!! There is ALWAYS a line, and it takes forever. I thought Friday’s at 5:30 was bad. Saturday at 1 pm there’s a freaking line or the door and the only 3 tellers there are BSing with customers, instead of trying to reduce the wait.

This is a huge Bank of America, the inside is HUGE! That’s always a plus as the wait is not very long due to the many tellers that work here (unless you come on the first of the month). I’ve been with BOA for a very long time and they have been very good to me. Every time I’ve been to this branch the tellers are always friendly and smiling. They help me quickly and are very knowledgeable in BOA’s services. There is no up-​sell at the teller windows.
They have multiple ATMs on the outside so you can do some of your banking outside. Their ATMs can take cash and check deposits and they also have two drive thru ATMs. However, their Machines are a bit outdated and I wish they would allow us to get different denominations. Sometimes the machines do freeze up and I’ve had it happen to me which is kind of scary because you don’t know if your deposit goes through. I suggest using the drive thru ATM during business hours in case it freezes you can go inside the branch to let someone know and to check.
They do have a security guard walking around the bank during business hours so that’s always a plus. The location of this BOA is on one of the most busiest intersections in Mira Mesa but parking is always plentiful.
Good location to stop by if you ever need to do any banking with BOA.

This is the worst BofA branch. They ALWAYS have a huge line and only have 2 tellers working. Then a few others sitting around looking busy. There’s no merchant line either. Get it together. Other locations deal with the same amount of traffic SO MUCH BETTER. Avoiding this branch at all costs.

I just come for the drive-​thru because any teller help will incur a 12 $ fee since I don’t have that type of bank account.
The ATMs are quite helpful, they have never sassed me, and we get along great.

tried to transfer money form Bank of America to another bank. The bank teller is useless. She is so stupid. can’t transfer money. The desk person helped me how to do.

WORST BANK EVER– this branch is terrible. I have gone there 3 times to try to close my bank acoounts. If you need to file a complaint about a bank, go to the federal reserve .gov website and they will fix it usually within 24 hours.
1^st time: I decided to close it bc a cashier gave me the wrong bank account number and when I filed my tax returns it was set up to be sent to a completely different person. Her name was completely different than mine and her bank account number wasn’t even close to mine. I gave this cashier my drivers license so I have no idea how he got this wrong.
When I realized this and went back to the bank for them to fix it, the man who I talked to said he couldn’t help me and that he didn’t know who had done it. I handed him the piece of paper that the cashier gave me with all the wrong account information.
It took any extra month for me to get my tax returns.
After this debacle, I went to the bank in person and closed my checking and savings account.
2^nd time– I thought my accounts were closed when I got an email saying I had an overdraft charge. I went to the bank again and found out that both my checking and savings were still open. I told the representative about the tax return incident which was why I wanted to close it in the first place. She asked for the piece if paper w the account info and it turns out that the man I talked to the first time was the one who gave me the wrong account info and he didn’t even have the courtesy to admit it to me and apologize. Luckily they realized their error and deleted the overdraft charge and they SAID that they closed both of my accounts.
3^rd time– I got another email about a monthly maintenance fee. This time, I didn’t go there in person bc I knew they would mess it up again so I called bank of america and they closed it for me on the phone.

In the beginning I thought that I am getting screwed but the new employee that she doesn’t know much. But when the branch manager got involved she fought hard to get my money back. I appreciate all the hard work you have done for me.

This is definitely one of the biggest bank of Americas that I’ve been to which is pretty neat. Most of the bank tellers are really nice and really fast!
The only time id try to avoid this place is the first week of a new month, the lines are RIDICULOUS! Practically out the door! When you’re a manager at work trying to get change before you open the store and you see this line, you know you’re gonna open late.
It also sucks because Sogol left, and she was the only merchant banker. No merchant banker? No lines for businesses to get out of there fast.

Slow service. We waited at the safe deposit area for about 15min in plain view of a teller. She doesn’t ask what we want. No greeting. Nothing. We ask someone else and find out that we have to wait in line. Again. Great. One star rating for such stellar service.

Very courteous staff. Raza S is amazing at what he does. Never too crowded. Plenty of parking.

Say what you will about Bank of America’s actions in the US, but the tellers at this location are some of the friendliest I have encountered. I was doing some business here over the weekend for my mom’s behalf, and not only did I get my errand done quickly, I was given some advice about using the business transaction line to avoid the wait. Very good to know…

I’m always disappointed when I go to this Bank of America location. I’ve worked at a bank in the past, so I get how things go. The tellers here tend to be slow and unfriendly. On my last trip the teller told me that my transaction seemed «suspicious» and that he needed to get a manager to look things over and verify my signature.
Are you f’ing kidding me?
It was MY OWN DAMN CHECK, drawn off of MY OWN DAMN CHECKING ACCOUNT.
That should be the least «suspicious» transaction of them all! I had already given him my license and everything. I didn’t understand why he made that comment or why I had to wait for a manager to come over to take care of things.
Needless to say, I won’t be returning to this branch again. Suck it BOA.