William Britton, DDS

This review is in response to the former patients of the outgoing dentist that are trying to give the new dentist, Dr. Britton, a bad name. Since these reviews are so scathing and one-​sided I will be glad to give my perspective. Both my fiancée and I, and our families, have been long time patients of Dr. Hopper and have recently transitioned to Dr. Britton. I could go on to list various problems I’ve had over the years but it really is unnecessary. Dr. Hopper was a fine dentist.
So far, I have had only positive experiences with Dr. Britton. While clearly a very competent dentist, he is somewhat new to running his own office and mistakes are bound to happen in the early phases. The important thing is that Dr. Britton takes full responsibility when things don’t go quite right and sincerely wants to make his customers feel valued. That has been my experience. His staff has been just fantastic; I have not experienced any problems with the hygienists or front staff ladies. I believe some previous patients’ judgment is being clouded by the arrangement between Dr. Britton and Dr. Hopper. Speaking of that…
Whatever agreement Dr. Hopper and Dr. Britton came to is between them and it should stay that way. I’ve heard through the grapevine that Dr. Hopper and/​or his staff were discussing the agreement with current patients and defaming Dr. Britton’s name. Very unprofessional. I’d note that Dr. Britton has not brought any of this up and has kept politics outside his practice. That is the way it should be. I understand that he purchased Dr. Hopper’s practice and everything was above board. Dr. Britton, as the new owner, is allowed to run his business as he sees fit. So far he is doing a great job.

Found Bill as a referral from my customer Dr Brandon Fowler… if you want a dentist that cares and will take care of you with the utmost respect… then you NEED to go see Bill. Not just him but his entire staff is kind, professional and courteous!
Bill, his assistant and front desk stayed after hours to take care of my neglected tooth that was causing me pain not to mention his X-​ray tech and her patience!
All I can say is 5 stars is not enough!
I appreciate the entire office staff.

It’s good to see a young dentist do a good job, because I’m also pretty young myself.
I’m a wimpy guy with tooth pain so I was expecting lots of pain during my 2 root canals that took 2:15 hours. I felt absolutely nothing during both procedures! The only gripe I had was the medicine that was used to clean out the canals, it was pretty gross when some slipped down my throat.
Afterwards I was expecting a $ 6k bill. With my Delta Dental PPO, it cost less than a fourth of what I thought.
I highly recommend Dr. Britton, especially if you’re scared of pain during dental work.

5 Stars — couldn’t ask for a better team or experience. I tend to put things off I’m afraid of including going to the dentist. Not only did they ease my anxiety and provide me a painless experience but the educated me and have shifted my approach to dental hygiene. Many thanks!

I’ve been a patient in this dental office for over 15 years with the original dentist, Dr. Hopper. Dr. Hopper was approaching a phased retirement and brought on Dr. Britton to slowly take over his practice. I didn’t know how it worked when Dr. Britton came on board. I just knew that Dr. Hopper’s schedule was limited so on a few occasions I’ve seen Dr. Britton and also my two kids saw Dr. Britton. My impression of him wasn’t great. He wasn’t friendly and I felt that he pushed services on me and my kids that made me not trust him. My kids also did not prefer to see him. My mom who also got some fillings done by Dr. Britton mentioned that his work was not good. Although I didn’t feel a genuineness from him that I did with Dr. Hopper, I kept pushing those feelings aside and made excuses (maybe to make myself believe it) thinking that if Dr. Hopper picked him, he must be ok. Well, now I can really say that Dr. Hopper chose poorly on this one. Noticeably, the staff and hygienists starting quitting one by one. These were staff that had been working in this office for 15 – 30 years. They also assured us in the beginning that nothing would change and all the staff would remain. So I found this very telling that there was a mass exodus. Even new staff who were hired by Dr. Britton did not stay long. Then Dr. Hopper who was supposed to be working for 5 more years on a part-​time basis decided to fully retire. The customer service also went downhill fast. I was stopped after a filling to pay for the service on the spot. I told them that I have never been asked to pay for anything until the insurance pays their portion. She told me that it has changed and pressured me to even do a partial payment. I insisted that I’m not comfortable paying anything until I know what the insurance covered. She finally told me that Dr. Britton makes her do this. Good thing I insisted to wait because I ended up getting a huge bill from the dental office to pay over $ 2K from my own pocket, which I knew was incorrect based on the estimate that the insurance gave me. For over a month, I picked apart each service and was dealing with Terry, the office manager that Dr. Britton hired. It was obvious she did not know what she was doing, but insisted that Delta Dental changed their coverage and didn’t compensate them as much as they thought. I told her I was NEVER charged out of pocket for routine cleaning before so something is clearly wrong. She also tried to tell me that if I had gone with Dr. Britton for some of those services, I would have had a lower out-​of-​pocket amount. No thanks! It turned out after a lot of time wasted on my part that Terry billed the insurance incorrectly. They ended up crediting me and I only owe a little over $ 700. I could have totally footed an additional $ 1300 in bills from them if I didn’t do my due diligence. While dealing with these bills, I was always the one who had to call and pursue the status. Terry never called back when she said she would. When I would call her, she was always busy because «Rose quit and now I’m covering the front office.» Also, I had to ask 3X to get an account statement. It’s so draining. Just now, I finally am done clearing everything up and she tried to schedule me in for my next cleaning. I told her that I prefer to go to another dentist and asked for my dental records to be mailed to me. I asked her when that would happen and she very curtly said «I’ll get to it next week sometime.» All I have to say for those patients that currently have Dr. Britton is that I would get second opinions on dental work and I would also go through my bill with a fine tooth comb!

Great Dentist, very perfectionist. I finally found a dentist I like after many years of disappointment and very unprofessional dentist. Dr. Britton is a young dentust but very knowledgable.

It has been a while since I visited a dentist — five years actually. Between moving across the country and frankly, not being happy with the work of a previous dentist, I avoided setting an appointment. Dr. Britton is by far the best dentist I have received care for in my 38 years of life.
He translated all of what needed to be done into terms I could understand and he made the plan of action with my input and needs in mind. Then the actual work on my teeth has been superior. I still have more to do but the couple of fillings went in with precision and patience. Dr. Britton will make you comfortable and do amazing work.
The staff at his office also deserves credit. The hygienists and assistants are kind and seemed like they enjoyed their jobs — which in dentistry seems hard to find! Need a dentist? Check out Dr. Britton.

Dr. Britton has blown my mind! Before you can schedule an appointment for a cleaning he requires a one hour intake visit. During this one hour, he takes full x rays of all your teeth and meticulously goes through everything that is right and wrong in your mouth and even takes photos to show you. I’ve never met a dentist who is so detail oriented ever.
Dr. Britton also specializes in cosmetic dentistry which means that if you do have a cavity or a chipped tooth, you know he will do a wonderful job restoring the tooth.
Thanks Dr. Britton!
Update:
Just finished my first and second round of dental work in addition to a full cleaning. I just got to say Dr. Britton does superb work! The attention to detail alone is GODLY! He performed a masterful job on my fillings. I can see now why when he moved to a new location why his old customers followed him. I’m evening recommending my roommate change dentists.
Now if only I could find the Dr. Britton equivalent as a general healthcare practitioner.

Truly as good as it gets. Going to the dentist is something I don’t love and I had actually been avoiding the experience entirely for a few years when I finally found the need to come in for an initial exam and cleaning. Even though I hadn’t been to any dentist for nearly four-​years, the dental hygienist made me feel comfortable and treated me like a human being. She knew when she was getting towards the sensitive areas and would ease up or switch her focus to a different area when she noticed any discomfort. This truly was the deepest cleaning I have ever experienced, and believe it or not, it was also the most pleasant. One of the tools she used I had never seen before in a dentist office and it gave me the impression that doctor Britton did not hold back any expense when he setup his practice. It made the cleaning so much more pleasant rather than scraping the entire time.
Once I did meet with Dr. Britton to have some catch up work completed he was glad to take the time to meet with me and outline his plan of action. This made me feel comfortable that he was knowledgeable not only of his profession but also what my needs are as his client. I cannot say enough about the professionalism and amazing experience I had at Dr. Britton’s office. Even though it is about a 30 minute drive from my home, I will be making this my main dental practice for years to come. My only hope is that they grow and expand into and office in Carlsbad! There is no reason not to give Dr. Britton and his team a shot. In my experience from my two visits so far, they will not disappoint you.

I don’t know what these reviewers are smoking, but they are full of it. I went to Dr Hopper for about 20 years; he and the staff were great. I only left because I moved 400 miles away.
The super competent staff seems to have all left. I understand Dr Hopper is only there 1 or 2 days a week now. I wrote an email asking for my xrays to be emailed to my new dentist TWO WEEKS before my first appointment. The day before my appt, I called the new office — no xrays. I called the old office and they BS’d me about needing a patient release form. I guess it was too much of a leap for the current staff to just send me the freaking form after my first email.
I filled it out, scanned it, and sent it back with 1″ high letters requesting my xrays be sent ASAP as my appt was the next day. When I get to the appt; no xrays. I called the old office and bitched till they promised to email them ASAP. The xrays finally arrived by the end of my appt. When I went back to the front, the receptionist told me she had called twice but no one even answered the phone. Thanks for nothing.

I had not gone to the dentist in a couple years after moving to San Diego. Frankly I was a little worried about what I might find out.
The team at Dr. Bill’s office made me feel comfortable and made the experience as great as humanly possible for a thing like going to the dentist.
They were also flexible w calendaring which is supper important for an exec like me who has to travel a lot.
I’d highly recommend you give them a try.
There bathroom is also exquisite!

I can tell you. I had not been to the dentist in almost 5 years. my experience was overwhelmingly amazing. I was so nervous prior to walking into the office and the staff automatically made me feel welcome and calm. Dr. Bill was even so gentle I couldn’t feel the work being done. I would recommend that crew to anyone. if I could give them 10 stars I would and I will return for regular checks. thanks yu guys!

I have to say that I have never before taken the time to write a review… having said this, I feel compelled to do so for Dr. William Britton and his staff.
In all the years of going to «The Dentist», I like most, dreaded it completely. A few months ago, I decided to visit Dr. Britton and from the git-​go I experienced an extremely comfortable exam. After xrays, it was determined that I needed «some work» over and above the normal cleaning, etc.
Not only did I find his expert explanation of what needed to be done and why, I was treated very professionally with his staff. I was treated with upmost care and was also treated while listening to awesome music AND wore some cool sunglasses so I wasn’t staring into a bright light we all know about.
I HIGHLY RECOMMEND Dr. William Britton!
If YOU who are reading this, please ask Dr. Britton the important questions that you need to, like I did, so you too will have an awesome experience too at «The Dentist».
Kevin Rankins
Carlsbad, CA

Let me start by saying I dread going to the dentist. The level of service from the second you walk in the office is exceptional. I had some work done and a deep cleaning. I experienced no pain during or after the procedure. This is as comfortable and trusting of a dentist I have dealt with. I have found what I had looked for someone I can trust is telling me the truth. Bill and his staff truly will put you at ease if you are a Nervous Nellie like I was.

I have been a patient of Dr Britton for many years. I followed him from his previous office because he is honest, truly caring and a wonderful dentist. When I walked into his new practice his office staff was friendly and welcomed me by name when I walked in the door. I was immediately brought into a small computer room to fill out new patient information. Then I had the most extensive set of dental X-​rays I have ever had! Like
20 X-​rays from all different angles! Dr Britton reviewed each and every one of them with me. Pretty impressive! Then I had my teeth cleaned by Mary. She was really personable and spoke to me in a language I could understand. She recommended that I purchase a Sonicare toothbrush because of issues she saw with my teeth and gums. She fought me different techniques to brush and floss that would be more beneficial to me. Final, when I checked out I was able to book my next appointment without any hassle. About a week after my appointment I found a hand written thank you note in my mailbox from Dr Britton. It’s these personal touches that will make me a patient of Dr Britton for life! I would definitely recommend Dr Britton and his staff to anyone looking for a fantastic dentist.

After many years of treatment and a wide range of work received as a patient, including crowns, veneers and a front tooth replacement, I’m more than comfortable in stating that you could not find a more qualified, competent and especially friendly and personable dentist than Dr. Britton.
My most recent and extensive treatment involved referrals to two specialists for orthodontics and oral surgery. The treatment between all three offices was excellently coordinated by Dr. Britton, with communication about my case being frequent and up-​to-​date; I never felt like I had to be the go-​between to get everyone on the same page.
When it was time for Dr. Britton to complete the treatment, I received the best possible results from him and his staff, with all work being done at a high level. It has been just over a year since this major dental work has been completed and I remain extremely pleased with the results.

My husband and I had a very challenging experience with a dentist in La Jolla Village. We found Dr. Britton and were very pleased with his thoughtfulness, patience, informative nature, professionalism, and lightheartedness.
When he moved his practice it was a bit too far for us to drive with our newborn. However, now she’s 6 months and we’re planning on following Dr. Britton to his practice on Mira Mesa Blvd. We’re pleased to back in his diligent hands.

It’s always nerve racking trying to find a new dentist, especially when you are use to having a great dentist for years. Trusting reviews on Unilocal is not always the sure way of finding something of quality, but I can assure you from my personal experience that Dr. Britton and the entire staff working at this dental office provides exception service and the very best of care.
Reading the reviews for this place got me to give them a try, and I can say that the positive reviews are accurate. When I look for a dentist, I want someone who is knowledgeable, personable, and is able to have a good one on one connection with you. Dr. Britton provides all of that and made me feel secure and reassuring in my choice for a new Dentist. He personally hand wrote a card to welcome me and that right there shows he cares.
Jill is the BEST receptionist you will find in any dental office. She is outstanding in making you feel welcomed and comfortable. She is on top of all the information that needs to get done, and is very considerate when it comes to issues that may arise.
I really can’t say enough about her. I am grateful she works there, and is just another reason why this Dental office has such good ratings.
Irena is an awesome dental hygienist, and did a great job explaining exactly how I needed to take care of my teeth.
Thanks to everyone who works there and all your hard work.
If you are looking for a new dentist, give them a try. You will be glad you did.

Wanted to update my review on Dr. Britton… I have been seeing him for 7 years and am happy to endorse his new practice. The level of integrity with which Dr. Britton runs his practice and the time and care he takes with each patient is unparalleled. I recommend him without hesitation to all friends and family. While Dr. B does provide plenty of patient education, particularly on the procedure he is either recommending or executing, he does NOT lecture on what you should or shouldn’t have done. It is one of his personal goals for his patients to be comfortable and happy with their entire experience.
If you’re looking for an honest dental professional, with state of the art technology, Dr. Britton is your guy. Check out his new office conveniently located in Mira Mesa!

It takes a big person to come in and apologize for the mistakes of others. Dr. Britton has gone above and beyond to help me finish out my invisalign treatment. He insisted I come in every 4 weeks instead of every 6 and always makes it a point to ensure that my treatment is on track. He really picked up the loose ends and helped me make a 180 from being the most disgruntled client to being now a HUGE ADVOCATE for Dr. Britton. If it wasn’t for Dr. B I don’t know if I would have stuck around, but now I can’t imagine working with another Dentist. His staff is friendly, courteous, and I really appreciate the level of customer service everyone has provided. If you are looking for someone who is approachable, knowledgeable, and most importantly, someone who cares, Dr. Britton, is your guy.
Happy Again,
Jene Kim