Razon-San Angel Annabelle MD

I cannot stress enough the incompetence of this office. My Mom has been going to this clinic for years because of my sister’s decision but after taking over my Mom’s care, I have witnessed first hand how irresponsible, insensitive and incompetent this practice is. I have given them several instances to redeem themselves because the doctor is Filipino, speaks her language and my Mom is used to her but unfortunately I cannot gamble my Mom’s health over a friendly relationship. First of all, one of the medical assistant in this office, a middle aged woman of Hispanic descent is rude, unfriendly, has a very somber and flat personality and is not very approachable. She always look like she is carrying the weight of the world on her shoulders and she looks so unhappy at her job with her attitude. Many times she has ignored and has not followed up with any of my requests for a specialty doctor needed for my Mom. Anything you ask her to do will not get done. When my Mom needed a hand surgeon to remove a growing bump on her finger, she sent us to the wrong specialist. I asked several times to find us a new surgeon and it was never done. After my 85 year old Mom had an emergency visit at the hospital due to heavy vaginal bleeding, the ER doctor recommended that she see a gynecologist immediately. We went back to this office as it is a requirement coz they need to refer the OB-​GYN but after almost two months, they have not done anything. What is even worse is, you tell this doctor your health concerns for your Mom and she is quick to brush it off to just old age! She does not do a thorough check up for what you think is ailing your Mom but just do the standard breathing and ear check then lets you go. A lot of Filipinos come to her because it is what they are comfortable with. Maybe because of a language barrier by going to a foreign doctor or just because it means supporting your fellow countrymen but this doctor does not seem to genuinely care for her geriatric patients. This is not a clinic to care for the weak and the elderly, this is a business establishment designed to collect money from government insurance as much as they can. If you want quality care and a good doctor and a competent office staff, I suggest you go somewhere else.

Just for a more updated review, I will agree with all the previous comments.
And what’s worse than her mediocre staff and the fact that she literally does not know the English language well enough to understand my medical history (she kept asking «what does that mean?»), she told me that she wouldn’t address my main reason for coming into the office, in her words, because I needed to be «two weeks past my last period».
I WAS. She would not listen.
An extremely important checkup I needed was pushed off because she was assuming I was lying. Ridiculous.

All of the bad reviews are spot on accurate.
The receptionist was rude and not very friendly. The blood pressure equipment was out of calibration.
The doctor kept interrupting me when I discussed my medical history and was trying to diagnose my background without letting me talk it through. She asked several questions in an inappropriate manner (e.g. «why are you still single»). Despite documenting the reason for my visit the doctor didn’t even address it until she was ready to walk out of the exam room.
The doctor then asked me to sit in the waiting area while my prescription was entered into the database. I was under the impression I’d be brought back to a private area to talk about next steps, and much to my dismay, she discussed my condition and treatment out in the waiting area in front of other patients.
It has been three weeks since my blood work was completed and their office has not contacted me. This is the first time this has ever happened.
If you’re looking for a «Filipina Auntie» that will treat you with a condescending, disrespectful, autocratic tone… and wants to conduct a one way conversation… this «doctor» is perfect for you. She should be put out of business but since there is a cultural connection to the community where this behavior is acceptable she’ll probably maintain a strong following of patients for years to come.

In all honesty, the Dr. is a very nice lady and seems to really care about her patients. The person who answers the phone is a different story. They need some phone training or something because they are horrible over the phone. Very low amounts of information and always rushing to get off the phone. That’s NOT ok. It also feels a little shady when they won’t accept a debit or credit card at a medical facility. I initially chose this location because it is close to my new home and now I am seriously considering a new Dr. s’ office. 5 stars for the Doc, 1 for the crew. 3 stars avg.

All of the reviews are spot on, this place is a disaster in every sense of the term– do not come here!

The whole office is a mess! I’m not sure how they are still on business. Everything in there is from the 1970s. They only take cash and they are very serious about it. The front office clerks are rude, not knowledge or helpful. Their little 4 month training course did not help. They are truly useless. The doctor, well she is good just to give you a referral. Not ever coming back to this place. I’ll be calling my insurance and the health department on this place. This place and their workers need to be audited.

I have insurance, but my reason to book an appointment here was because is close to my job and they say the doctor speak Spanish. My wife was the one that went to the MD. She found out that the doctor kind of speak Spanish but not good at all. She is allergic to the penicillin having the worst reaction possible: anaphylactic shock that means she may die… She write that in the documentation and told the MD about that. But at the end she prescribed amoxicilin! My wife found out about the issue and MD didn’t apologies! First and last time here!

She needs to be put out of business and reported to the medical board to have her license revoked. I say this wholeheartedly.
The doctor wouldn’t allow me to see my medical records «because it’s the law.» I asked, «Which law?» and the woman told me to look it up online. If I’m being diagnosed and treated by a doc, they better damn well know the laws related to their practice. Not only that — she berated me, saying I wouldn’t understand what was in my file because I’m «not a nurse, not a doctor» (she’s wasn’t being professional whilst addressing this). She created quite the scene, stating all this in a raised, angry tone in front of her sub-​par staff (communication lacking) and waiting patients in the small, cramped waiting room. FYI — her entire office needs new literature and posters (shits been there for 20+ years).
I called every medical organization I could immediately following the incident. I was advised and had written a formal request for my records with postal certification/​signature required but not long after I received the confirmation my purse was stolen along with the documentation (what luck, right?). In any case, she never replied back (by phone or mail) even though she had signed for receipt of the letter and I still do not have my medical records.
Needless to say, I do not trust this woman. I absolutely did not appreciate my own medical history and information being witheld from me. She was unprofessional, ignorant, and demeaning. As a family doctor, I’m appalled that I was ever under her care as a child. She recalled more about my family’s dysfunction and relations than my own personal health history. Want someone to spread your gossip? Go here.

Went here for my free annual checkup paid by my insurance provider — Blue Shield of California.
This is a good place if you’re in a hurry (they work fast) or if you speak Tagalog.
Don’t expect all the bells and whistles of newer technology.
Good place if you live nearby (next to Bank of America, Wings N Things, Autozone).

Tiny filthy whole-​in-​the-​wall (literally) tiny waiting room. The Dr. chatted up places to eat with a client who was leaving causing me to wait 20 min and then chatted about an upcoming holiday for 5 more minutes with the receptionist who was only 2 feet away from me in that tiny dirty office. Since I was the only person in the office, I got up and asked when I could be seen or were they waiting for a client before me who hadn’t shown up. Everything I said I had to repeat and clarify. The Dr. then said she was not waiting for anyone, and my turn would come up soon. I sat in the front room for 5 more minutes (I guess she showed me!) And then the Dr. came out and told the receptionist that she was ready for me now– again I was right next to her but she ingnored me. I went in the back– there was no other person back there. I had to repeatedly let her know what my main complaint was as she nodded and then repeated what I said (to show she understood?) but was totally off track and would focus on one little symptom and tell me how to treat it in broken english. They did not even have a sink where I could get water to take my medicine (so how do they wash their hands). It was not just a language barrior. She seems incompitent and the office seems so unsanitary it should be closed. You REALLY don’t want to go here and I can’t see how any insurance provider would approve of having her as a provider.