AT&T

It’s not even a true AT&T store and the service is absolutely horrendous. Don’t bother going there…

Worst customer service. They don’t even honor what they initially say and then they screw you over with a big bill and a shut off cable. All because no one communicates! We didn’t sign a contract stating it would be a big bill for cable. Smh. Not worth my time, and definitely not worth my money.

My Mom wrote a wall of text on her Facebook status tonight of how happy she was with the service she and my Dad received from Ramiro at this store today, so it must warrant five full stars.
It was their intention to cancel their account and find a better deal elsewhere since she wasn’t happy about their monthly bill increasing significantly through the years. Instead, they ended up having their monthly bill drastically reduced and walked away with getting more TFC channels (The Filipino Channel) than the handful she already has.
When Mom is home caring for my cancer stricken Dad, all she wants is a little TFC as she gives Pops some TLC between his chemo sessions.
Thanks for keeping my Mom a happy and loyal AT&T customer, Ramiro… much appreciated!

This place is the worst customer service I have ever experience. I had a issue with my renewal of my account and the person who greeted me was Edgar but his name tag said Mario. For the first 5 minutes he didn’t even acknowledge my concerns and directly try to sell me something that I didn’t need. So I kindly ask if I could speak to a manager about my issues on my account he said just a moment. And then talk to another manager name Romero and went on front of the computer and didn’t acknowledge me and just said something about I can’t do anything, as he walked away quickly ignoring my concern and moving on to another customer. I kind of felt like if I didn’t speak Spanish no one would help me. I’d then ask Edgar says his bit busy can I speak to another manager and he went over and talked to Ricardo about my concern and ever told me just a moment. 30 minutes later frustrated and devalue Ricardo didn’t even bother looking and deeply just ignored my concerns as well as the other manager. These sales representatives are here just to pick up a check and don’t know what really customer service is about. I recommend to go to another well-​rounded AT&T store and this one here who are just lazy and unprofessional and what they are doing on a day to day.

Guy behind the counter couldn’t sell me an i phone because «his computer wouldn’t let him» after making me wait to figure that out he then told me he could sell me a different android phone. People that work here don’t know how to use their equipment and have no supervision by management who do know how to utilize their system. Poor customer service. Sent me to another store a half hour away and didn’t offer to call and see if their computers were also having this same malfunction.

BE AWARE!!! I
wish there was a 0 stars option, because I have had the worst experience with a wireless company ever.
I went into the att denerry store to upgrade my wife’s iphone on november 11, 2014, I was greeted by a young kid Edward picazo. Asked him how long it would take to get the new Iphone and he said let me check. He said it says 24 hours. So I said fantastic, lets place the order. And so I mentioned to him that I if I got another line with another new iPhone how long would that take? And he said 7 to 10 days. So he said they had a promotion that was 2 free tablets with the purchase of my 2 iphones. He said all I had to do is pay the taxes and the tablets were mine, never explaining to me that he was going to place me on a 2 year contract on both tablets. All he said is that he would upgrade my 10 gig to a 30 gig to share with the tablets. He also said that incase somebody from att called me and asked were I worked that just to say a company name I believe he said Home depot. He kept going back and forth asking 2 managers Alex and Mario for advise how to do things in the computer Finally I paid and left the store after 3 hours. I drove to the store the next day since he said my first phone wo u ld arrive in 24 hours.
And Alex said I’m sorry it’s not here yet please check tomorrow. So I did and same thing, it was no there yet. So he said to call customer service they will know better than I when you will get it. So I did and they told me it was in back order and that they did not know an when I would get it either. So I called Alex again at the store, and said to him that I wanted to cancel everything altogether, and Alex said to me I’m sorry you need to wait until your order is here at the store so that you can cancel the order. So I waited a few more days and kept calling the store, but nothing had arrived. I had a thanksgiving dinner with a brother inlaw that works at att and he said that I do not have to wait until my order arrived like Alex had asked me to do. So I did and customer service said to me that I was passed the 14 days and that pretty much they could not do anything about it. So I went into the store and I spoke to Mario then ALEX and they told me the same thin, saying that If I wanted to cancel I need pay the cancelation fee. i asked them about the other tablet that was on back ordeR still, and ALEX SAID THAT EDWARDO HAD TAKEN IT WITH HIM TO ANOTHER STORE AND THAT HE DIDNT WORK AT THAT STORE ANYMORE. BUT THAT HE COULD CALL EDWARDO SO HE COULD DROP OFF MY TABLET TO THE STORE TOMORROW. I COULD NOT UNDERSTAND WHY HE HAD TAKEN MY TABLET., UNBELIEVABLE!!! I asked to speak to the store manager And that the store manager MIGUEL ESPARZA was not at the store until tomorrow. That was funny because the day that I purchased the phone, they kept calling the manager to ask him questions about the sale and they got a hold of him right away. I WILL BE IN THE STORE TOMORROW IF THEY CANNOT CANCEL MY NEW ORDER WITH THE TABLETS. I WILL PAY THE CANCELATION FEE FOR ALL MY PHONE LINES AND GO TO ANOTHER COMPANY. I WILL ALSO BE GOING TO THE BETTER BUSINESS BUREAU. I HOPE THIS DOESN’T HAPPEN TO ANYBODY ELSE. Very dishonest and misleading. I have been a loyal customer for years. So disappointed.

Went here and asked about iphone 6 upgrade/​trade in. I was assisted by a sales rep that seemed like he wasnt sure of what he was talking about. Every answer is followed by «…I think». He stated that for the trade in, I would have to turn in my phone now, and go with out a phone until the phone gets delivered. Driving here was a total waste of time.

Why can’t you give zero stars? Don’t go here if you want to preorder any phone they just log into your account and order it online. Just like you can at home. You will not get your phone on launch day from them. Shitty service, and rude on the phone.

All they say is some bull.
They lie about your bills.
Fuck this place. Never coming back here.

Soggy-​Pants says thank you.
I was on a job and fell into a swimming pool drowning my Samsung Galaxy Note II.
I run my whole business through that device including credit card payments, online banking, scheduling, invoicing, etc.
I walked into the AT&T store looking like a television commercial with squishy boots, wet jeans and a wallet that left a wet spot on the counter.
I was out of there and back in business (literally) within 30 minutes. I made it to my next job on time and they even set me up with a better plan.
I watched the staff helping other people. Everybody in that store was courteous, professional and helpful despite having one computer down and a guy on a ladder up in the ceiling trying to fix something.
I think the whole staff is also bi-​lingual. I’m sure other AT&T locations are just as professional but this will be my AT&T store from now on.
Thanks again!