The Home Depot

We were given a tall stand up heater as a gift for $ 118.92 with a 2 year warranty included in the purchase. We used it ONE time and the next time we tried to use it, it didn’t work. We called this Home Depot and asked for a replacement (the heater was less than a week old) and they said they didn’t have any to give us so they gave us a store credit card for $ 118.92 and advised us to order the heater online. We went online and the heater was now $ 139.00 NOT including the 2 yr warranty. I called and was given the run-​around. I became extremely frustrated because they had told us there wasn’t anything they could do and we had to pay extra for a GIFT we had been given. I called Eastlake and they were extremely helpful I got answers and a solution in less than 3 minutes. Headed there now with my receipt and store credit to pick up our new heater for the price it was purchased! Thank you Eastlake Home Depot, for knowing your stuff.

Came in today for a few things actually. … first i did find a large insect spray… extra cookie points on that $ 6 not bad for the size… next was light bulbs. … the ones i needed only had 1 kind and didn’t like them so didn’t buy them. Found some good soil for $ 2 what else. … ohh had lots of help with finding bathroom sink tubes & pipes. And a tile/​carpet divider thingy… that one was probably one of the most pain in the aaaa but jesus happily helped us with most our visit thanks home depot your guy’s customer service is on point

Everyone at this home depot is very friendly and helpful the only knock is there is usually not enough of them. The store is clean I ordered a new door and the dalesman was very helpful in taking my order. I went over to tools to get a new drill and had a question on a stud finder but there was no one in the tool department which sucks there should always be someone available I’m sure this is one of the most important departments. Aside from that enjoyed the trip.

I like this hope depot. The staff are very friendly especially Mike.
I would give them 5 stars but my granite order is not going as smooth as I like. I was told it would be installed in 2 weeks. I just got my install date and it is 25 days after I paid for the counter top. My kitchen was ready the day I paid for the counter top so no hold up on my end. I was also told I get to pick out my granite slab in Miramar which seems not to be true. I was just called today and said i have to drive to santee by 5 pm today or early tomorrow to just verify the slab they chose. This is such short notice and very unprofessional for anyone with a 9 – 5 job. I will continue to use homedepot but will stay away from their counter-​tops.

Staff is always helpful. They often don’t have items that I need though so having to go to another location is a pain. But over all they have good prices and selection if what I’m looking for.

Poor customer service. if you’re here at night there is only 2 – 3 people in the entire store to help you to get your stuff. Plus you have to go get them from wherever they are hiding. Took them 1 hour to find the item that i was looking for and it says online that they have plenty of those.

This would actually be a three star review based on the store but I would give Mike Gomez from Appliances five stars. A four seems reasonable.
I made the mistake of ordering the wrong product and accepting the delivery in a hurry. Mike kept me in the loop every step of the way to make sure that I got the right product delivered and that the return on the original product was done properly. I ended up buying most of my major appliances from here just because my contact with Mike has been nothing but pleasant.
Other than that, it’s pretty hard to find anyone to help you. It seems like this store may be understaffed and there’s usually only one or two registers open other than the self check out, which is usually backed up.
The times that I was able to find someone to help me have all been pleasant but it’s just a matter of chasing them down.

Good customer service. Lines are sometimes long and personally I don’t care for self checkout. Selection is basic pretty standard home Dep’s.

A word of advice never order a special service or special order through Home Depot!!! Over priced and the wait to have anything installed is ridiculous been waiting over a month for French doors when told it would be done a week ago. not happy and will never go to them again for this type of item/​service! On a positive note they did refund our money and cancel the order because of the extended wait for the installation.

This is a really nice Home Depot. It’s pretty busy as well. I guess I’m not the only one with crafts and home remodeling on the mind.
I’ve had an itch to paint the gate in our house but had absolutely no idea what I am doing. The gentleman in the paint section was very helpful. He suggested a spray that would help tame the rust and smooth it out and recommended paint vs spray paint for a nicer finish that would last longer. He was a bit rushed though, as it seemed he was the only one in the section and I was not the only dummy that needed help.
Unfortunately, he was the only one that helped me. As I stared aimlessly at the screws and nails trying to decided which would best hold a 20lb mirror, 2 associates walked by and not 1 offered assistance. On the contrary, it appears they mocked a guest that didn’t know English. They’re lucky my throat is sore and I know nothing on home repair or I would’ve given them my 2 cents in that dudes defense! … I was also in a hurry and it wasn’t too terrible what they said. More like «this guy thinks that’ll do the trick» that’s more being a terrible associate by not helping him with suggestion. Duh.
The register chick was super nice. Over all, I got what I wanted if not something better. The gate looks terrible but it looks a little less terrible than if I didn’t get assistance. So, thanks paint aisle guy!

I come to this Home Depot for many things for my house. They usually have everything that I need. The checkout is fast and the customer service is friendly. The only bad thing is sometimes is pretty difficult to find someone to help you. Other than that I really like coming to this location.

Melanita was super helpful props to her for knowing the layout if her store. Walked me to staple guns and window thing I needed. She was super cool. And didn’t make me feel foolish.

I called ahead from the location on Saturn Blvd., which did not have what I needed, to be sure that it was at that location before making the drive over. This would be my 3^rd location for the day. I was assured twice that the item was there after specifically asking are you sure. I arrive and of course they don’t have it. An associate begins looking where it clearly isn’t, even after I inform him that I have already looked there. He then enlists the help of another associate who just back-​tracks where we’ve already been. Bottom line, «I’m sure» must be the phrase to use to simply get off the phone. Next time try actually checking to see before you waste a customer’s time and effort.

Black Friday!
So this time around I decided to get my sleep (just a little bit) and wake up just in time for the morning rush.
I skipped the morning line and behold what do I see at the entrance? Coffee and donuts. So for the health conscious they even offered fruit and hot chocolate.
As I walked in there were a lot of staff handing out fliers to make sure I knew what I was looking for. My main goal for today was to purchase Poinsettias (a boat load), I did that and I was looking around and apparently I looked lost and I had not one but a few employees making sure that I got my questions answered.
I do believe that I have been in «Home Depot» heaven. Everyone was so attentive and beside a yawn here and there, the experience was very pleasant.
I do hope that this experience spills over even on a regular day.

I have to say I am young and a new home owner still learning, but My husband and I have bought a house that needed hard core renovating. yr 85. previous renters demolished house. my husband and I spent already 15,000 in just 7 months at home depot. one of the things we bought was flooring DONT GO WITH JW FLOORING BEWARE the day they came to level out the flooring they said they couldn’t and gave our address out with out our permission to Mexican workers. I’m Mexican I have nothing against them just that if you want to feel uncomfortable not knowing who has your address go for it JW IS INDEPENDENT CONTRACTORS WITH HOME DEPOT. Home depot will blame them and not and I me NOT Care. We are a military family and with a six year old very scary not knowing which hands your address falls into.

Working a bit on my place so been spending a lot of time in Home Depot picking up different items depending where I am in the county. I have been to this location several times and the staff is always very friendly. I am not sure why Home Depot separates there entrance and exit so far from each other. I always get disoriented when I walk out. I usually enter and exit this store from the garden shop because parking is a lot easier and more available.

A while back, my elderly parents came here to return an item, but lost the receipt. Well they had no idea that there was a new policy that you had to have a receipt for returns. Well instead of the manager being polite to explain, he yelled at my elderly parents and degraded them in front of other customers for no reason other than not having a receipt. I called to complain but the manager denied everything and called me and my parents lairs. They don’t even deserve the one star. Go to Lowes, much better service!

I did a review for them yesterday but I had to come back because it wasn’t the right one. I walked in and like yesterday I got «good morning» from a guy.
I was walking toward plumbing alley way and I guess I looked lost, a lady came up and said do you need help.
I showed her the actual valve thingy and she said, I don’t know much about that but let me find you someone who does.
She walked with me to plumbing section and she ask another worker if she saw the plumbing section employee. The new worker said no but she might be able to help me.
She walked with me to the valve station, along the way we found the person who works at the plumbing section.
I think it was the same guy that helped me yesterday but I am not confident that it was. Anyhow, I show him the actual valve and he said we need to get a male.
I said ok what ever you say boss (not this exact phase), since I don’t know what he was talking about.
He got me the right one and I came back to work and fix the broken valve (I didn’t fix it. My co-​worker did. He is pretty handy in these things).
It’s 2 for 2. Pretty good I say.

prices could be better

So the great thing about this Home Depot was that they let me bring my 2 lil chihuahua/​minpins in the store and they ran around everywhere. The other stores put a stop to that in a few seconds. Also the checkout people were very polite and helpful.