A-1 Self Storage

I have been at the Copley location since 2009 with no problems except I ran out of room in my unit so, this weekend, I needed to transfer to the next size up. The gal that helped me was very professional and even thought to let me borrow another lock in case we didn’t get everything moved over that day. It reminded me what good customer service was like.

Had to get a little unit to store some things and was able to book online which is so convenient! They have great customer service. Convenient location. Recommend!

Great people, very nice building and well maintained, terrific personal customer service.
Easy to do business with, they handled my need for a different sized unit beyond my expectations. I felt like they cared and went out of their way to help make things convenient for me.

I decided to do an internet search of storage facilities in my area. I found this website to be great. It was user friendly, it allowed me to look at the different storage units offered as well as do a comparison of prices. I felt like I was using Priceline or Kayak. LOL. Who would have thought that this hidden gem was in my neighborhood? I love the fact that it’s family owned and operated. You don’t find that around much these days. I quickly gave them a call and asked if I could take a look at the storage units. It was convenient, had drive-​up access and they even had heated/​cooled storage units. The representative was very knowledgeable and was able to answer my questions. She was able to describe the different units that would best suit my needs. She even took the time to demonstrate just how secure the facility was after I raised a few questions. They pride themselves on that factor. I said great because I didn’t want to see my valuables end up on Storage Wars. LOL. During my walk through I was able to figure out which unit would best suit my needs. Looking for a place to store your property, give them a call. You won’t be disappointed.

So I had what was probably a non-​standard experience here. Came down with the boyfriend to rent a unit, but we didn’t get around to actually storing stuff into it for a few weeks because he was busy with school. Three weeks or so pass by and I go online to pay the bill, but for some reason, the online system wasn’t recognizing my login.
I stopped by the office to see what was up. Turns out the manager saw that the unit was empty (we didn’t purchase a lock for it yet), misread the records and thought it was empty for the longer than it was, and then cancelled the unit. Without you know, callling us. Apparently, this is a «service» for people who forget they have a storage unit, just to save them money. Since this was a «service,» the manager was very non-​apologetic about it. She said that they could reactivate the unit easily, but we declined.
Now, again, this is probably a non standard experience. Other people may actually enjoy this «service,» but it’s not for me. I feel like as long as I pay the bill, I could keep my storage unit empty for months if that’s what I felt like. I really dislike the lack of notice. We now have a unit at another location that’s a bit further, but I’m definitely more happy with. (Also, the lock was included in the new place. Small bonus.)
This facility looks fairly secure, and there’s just thin metal separating the storage rooms, no actual walls.

Have been at that location for a year, there always very helpful when
you need something, place is very well kept up.
A/​C would be nice upstairs but its not that bad.

great people, great service. Owned and operated by great people.
Currently under non-​tolerance attack by those that preach tolerance. Shame on my gay brethren.

I’ve used this place before. Not much to say about it though. You pay the fee, put your crap in, lock it up and leave.
They supported the hate? Well, it looks like I’m going to find another place for my crap now.

Everything you could ask for in a storage facililty — which, let’s face it, isn’t much! Clean, safe, secure, etc. What puts this place over the top is that every single time I was there, the counter people were always friendly, patient and nice. I always pretty much forgot my unit number the second I left the place, so they always had to look me up and were never, ever snotty about it.
4 stars because it’s kinda pricey — what’s with storage costing so much these days? It’s 5×8 room and I think it was like $ 80 a month! Yikes!

Nice location, reasonable price, convenient schedule, secure (so far), clean and most of all specious.