MRC Smart Technology Solutions

I had issues with my machines and the customer service, but I received a call from the VP Brian met with him and the service manager for my area, and they resolved my issues, quickly and professionally, and helped me learn more about my machine. I appreciate a company who handles complaints so well– it is easy to get stars from happy customers but not so easy to impress someone who has had trouble. I am happy to revise my review. Lia Smith
A Better Solution In Home Care, Inc

We have had issues with our printers and I just had to write a review about the fantastic service that we received from Blue Gomez, Service Technician at MRC.
Blue has come to our office many times. He is professional, fixes whatever issue we are having in a timely manner, and goes above and beyond! He calls our office after service calls to ensure that our machines are up and running even after he has fixed them. He even drove from Temecula to our San Diego office in the same day because we urgently needed assistance and couldn’t wait a day.
I would highly recommend MRC Smart Technology Solutions to anyone. And if you are having a technical issue, ask for BLUE GOMEZ!
Sincerely,
Angela Sullivan
The Niki Group, LLC

My xerox machines are always acting up and many of the MRC techs have came out to fix are many issues. This last Monday Suzanne Johnson came in to fix one of our xerox machines and she was amazing! She actually new what she was doing she fixed the problem and explained everything to me on why we were having this issue. She was a pleasure to work with and I am going to request SUZANNE every time I have xerox issues because she actually knows what she is doing:) Thank you Suzanne Johnson you made my work load a lot better!
Foundation Escrow!!!

MRC is is great! if we need toner we place a request online and it’s here the next day. Daniel is the Man! He is always very nice, friendly and most importantly solves our headaches with our equipment. Thank You MRC!

MRC supplies our toner for our printers at CDS. We recently went through a change in how our printer communicates with the computer to alleviate constant reboots. Patrick Carmichael at MRC was very knowledgeable in implementing the change. Especially when our global support is located in another country. I highly recommend MRC and Patrick, they are highly professional offering excellent customer service.
Our printer is working great! Thanks Patrick and MRC.

I have been working with Patrick Carmichael at MRC for close to a year, ever since my office decided to upgrade to a high-​end printer (Xerox 560 with Fiery). I have been in the graphics industry for 20+ years and Patrick’s tech skills are better than anyone I have ever worked with at Xerox.
Anytime and I mean anytime I have issues with drums, toners, scanning, imaging/​color, online issues, he always is there. He makes ME a priority.
I work in a very large real estate office and producing high end graphics for 100+ agents can get very difficult printing and demanding. Everything is now, now, now.
Working with Patrick has been amazing. He is very talented, charismatic and fun to work with. I have enjoyed and still enjoy his work ethic and humor.
I highly recommend Patrick to help any business with their printing services.

Daniel Hernandez has been our technician at Pacific Palms Resorts and he is amazing. This is the third time he has helped us with our Xerox machine and each time he comes out he comes the same day as when we call him. The issues are always fixed quickly and he is extremely knowledgeable, friendly, and professional.

Robert Hernandez is our tech, he is always prompt on his appointments and does a great job managing our office’s needs to print while he is working on the technical issues. He is very mindful of the workflow of our office and always tries to his best to be quick and efficient in the use of his time. He is also willing to come in and check on any small problem that may occur with our copier and is always able to fix it! Great tech makes for a great company!!!

Manny is excellent! He showed up with in two hours and repaired our printed like new. I am totally satisfied with the service Manny and the other techs. provide. I highly recommend MRC for sales and service.
Thank You
Postnet-​Diamond Bar

Daniel Hernandez is superb! I had four copiers down this hectic morning. I placed a service call with MRC and was in contact with Daniel by 9 am. He arrived in my office under two hours! He was able to get all four of my copiers functioning! He was professional, courteous and extremely knowable. Thank you very much Daniel!

Blue Gomez is my tech that comes out. He is always here when he says he will be and he always fixes the problem. I would rate Blue Gomez on a scale 1 — 5, 5 = for excellant service.
Thank you
Desiree Babin
Coldwell Banker
Carmel Valley

These guys are the best! Robert and Jose are always on top of things. They got here fast, fixed my problems and got me back and running again. I highly recommend their services and will continue using them! Great people, great service

Excellent customer service every time! We’ve been using them for all 3 of our buildings and the response time is always within a day. If parts need to be ordered, we’re notified immediately and given an accurate delivery date. Doesn’t get much better!

Without a doubt the worst customer service in the world! If you are looking for a Copier Repair Solution, this IS NOT the place you want to go to!
Customer Service is Terrible at this company!

The company I work for has used MRC for over 5 years. They’ve been very reliable and respond fast to service calls. Daniel, the tech assigned to our company is awesome. He and the other techs that sometimes service our machines are always professional and very efficient. They usually have our machines up and running fairly quickly. And the customer service agents I call when ordering supplies or scheduling a service call are always very pleasant. I strongly recommend MRC for your copy machine needs.

Our local IT department couldn’t help fix the jobs that were getting hung up in our copier/​printer. Edgar from MRC was great at looking into all the potential issues and was able to identify that our firm ware was nearly 3 years old. After updating the firm ware and conducting several tests from various computers remotely, we were up and running. Thank you for the great service!

We use MRC as our copier service at our Livermore based construction company. Whenever we need ink we call up and the new cartridges arrive within two days. They have always been quick to get a service tech out and we get a call back right away with an estimated time.
We are very happy customers — Jernnifer from Lilja Corp

I am blown away by the service I have received from MRC. (Remember this is after sale) It’s like a throw-​back to old times when service was expected and received but even more efficient due to contact technology. From the time I put in the request, I get a call from the technician and scheduled time. They show up on time or communicate if prior job is taking longer then expected. They send qualified and friendly technicians AND then follow up to see if all OK. I can’t ask any more then that. I’m small potatoes in their business but they never make me feel that way. KUDOS MRC Ray Nardone SD Promo

We signed a 5 year lease for a Xerox Printer. The rep Josh was great for the sale and to close the deal, but the printer did not perform since the day it was delivered. EVERY time we used it to print our catalog it malfunctioned. We did get service calls promptly but our print job is time sensitive and a business should not have to work around a unreliable printer’s schedule, meaning we were told to print the job short periods of time instead of running the entire job as the machine can’t handle that. Really? We never were told that when we signed the lease. A MRC rep emailed me and shared this machine is not intended for the usage you need it for! EVERY time we have used this machine it has failed and we have a documented call and email log. So when this last job came up I was going to give this one more try, had it serviced before we printed and it still failed. MRC thinks they were doing me a favor by giving me credits for all the pages that were skewed, and feels that although the service calls were called for they did their part coming out multiple times to fix the same issue. The machine has been swapped out, a hard drive added and numerous other «fixes». I have 12 months left and said enough is enough. I am simply NOT paying for a machine that is nothing more than a paperweight. My company has lost revenue on wasted paper, catalogs misprinted and not caught, postage to resend the catalogs, etc.
Called Jef, Rich, Josh at MRC and Rich was kind enough to return one call but other than that I have had NO luck. I have requested this machine picked up and they refuse to come get it until I pay for the remainder of the lease. I will continue to exhaust all resources to get this rectified but will not just hand over hard earned money to a company for a machine with a 4 YEAR HISTORY of being defective. It is not the money, it is the principle. BEWARE consumers

We have had to have quite a few service calls, the machine tends to jam a lot. But they are usually really quick to respond and the techs always come out the same day. The techs that come out are always professional and friendly. We haven’t really had any major issues.