U-Haul Moving & Storage – Clairmont Mesa

UPDATE** After writing this review and emailing uhaul, I recieved an email from the general manager apologizing for my experience and inconvenience that I had went through. He reimbursed me for the rentals and put the money back onto my credit card that I had used. Overall, the customer service I received from him was something I didn’t expect, but was very impressed that he contacted me quickly and reimbursed the money.

Everything worked. They were very helpful and let me drop off the uhaul truck at this location.

I rented a UHaul truck at this location on the very busy 4^th of July weekend this year and everything about the experience was excellent!
The truck was clean, check in was a breeze and the crew at the location were amazing. They called me to check in the day before pick-​up and again the day of when the vehicle I ordered wasn’t available and had to be substituted with a larger truck for the same rate as the smaller truck. I have rented from UHaul before but never have I had such killer, hands-​on customer service! Everyone I dealt with at the Clairmont Mesa location was awesome, but, Wendall (sp?) was particularly friendly and very helpful. I would rent from these guys again in a heartbeat!
Great job guys!

Excellent service. This facility is very well maintained, it is extremely clean and there are always ample carts available!
The staff is very nice and helpful.
The rates are the cheapest I have found in Coastal San Diego!

Terrible place. As some others have posted, they try to scam you as much as they can. Of note, I’m making a Unilocal account for the first time to leave this review so maybe people can avoid using this particular branch of U-​Haul managed by David Haan.
Rented a 14′, was told it’s fine to leave it overnight since they close early (Sunday). Filled up a gallon extra on gas, took a couple of pictures, cleaned out the truck and went home feeling good after finishing moving.
I got an email of the receipt the next day with the following 3 additional charges:
1) Rental for one extra day + insurance (drop-​off was cleared to be okay): $ 40
2) Gas charge, with an indicator pointing way below what I possibly could have used for 20 miles (remember pics?): $ 35 fee or something + actual gas
3) Cleaning, because the truck was «very dirty» (over the phone from David): $ 25
Okay, I just thought it must have been a miscommunication factor or a mistake by the person who rang it up. Called the office, talked to David Haan, the manager, who starts blaming his employees for ringing up a mistake with the first charge (even though HIS name was on the receipt as the one who signed it off).
Asked David if he can check out the gas, because that’s definitely been filled. He said that he can’t since truck has already been rented out, won’t budge about it until I said I have pictures (which I do).
Asked David what kind of cleaning was required since he said the truck was «very dirty.» He said he doesn’t know, except that he had to send someone over to sweep out the back… which I did. Sadly, I don’t have a picture for that and after 30 min of arguing, I gave up.
Here’s another final punch: was told that refund will be processed within 3 days for the first two charges… but nothing showed up to my Chase credit card after 2 weeks. Called, talked to David again, he blames my credit card. ~3 weeks after rental I finally got my partial refund.
AVOID. THIS. PLACE.

They say it’s $ 20/​day. Estimate for a 4hour rental cane out to $ 58. Total at the end was $ 165+. They don’t go over the cost of the fuel service fees or the fuel charge with you! Over double the amount is pretty ridiculous. Way cheaper to fill it up yourself. If you need more than 4hrs, make sure that same truck isn’t due to be rented out right after in case you need more time. These guys had another truck in their lot that they could’ve given away, but rushed me back.

We just rented our truck two hours ago, and it took all of TWO miles for our truck to break down! Since then we’ve been sitting in a gas station parking lot with two of SDPD’s finest (please see the photo I posted) waiting for their tow truck– mind you we only have two days to move our belongings so this is NOT helping our timeline– nor is it using taxpayers dollars wisely considering these officers have temporarily turned into traffic directors. And the icing on the Uhaul nightmare cake– they said WE have to pay to have this piece of junk towed. DO NOT RENT FROM UHAUL– especially THIS one!!!
UPDATE: they sent a mechanic over since their tow truck was taking so long– turns out the UHaul truck was out of gas! Even though TWO miles ago at their business they marked us down on their paperwork as having a quarter tank– which the gas gauge backed up. Unbelievable– horrible business.

Initially, I thought it was going to be a good experience. I used my credit card to rent a pickup truck for a couple of hours to move a couch to a needy individual’s apartment. When I returned it, however, I had to wait quite a while, until finally the employee (the same one who’d rented it to me in the first place) told me he was too busy to attend to me anytime soon, and would I mind just leaving the truck and he’d send me a receipt by email. Fine. Almost 2 weeks later, I get an email with $ 6 in additional charges PLUS a $ 30 late-​payment fee! I called the 800 number listed on the email and they told me if I went to the location to pay the $ 6, I wouldn’t be charged the late payment fee. No, I cannot pay online, and No, she couldn’t take my payment over the phone. With the price of gas and the distance I am from UHaul, it will probably cost me at least $ 6 to go pay the $ 6. This is truly a screw-​up of a company with horrible customer service. Will never use UHaul again.

Great staff, great service, very knowledgeable. AC in units is fantastic. Units are clean and well lit. Location’s good too.
Only one thing I would change that really needs to be fixed.
Please please please provide MORE PARKING.
Even if you need to move a fence and move the trailers.
It is very very inconvenient.
Otherwise I think it is a great UHAUL location/​store.
Thank you!

Great staff, very friendly and informative. They have a cool email notification system so that storage renters don’t need to be bothered by rent collectors unless they are past due. (I check my email religiously)
As for the storage rental unit, couldn’t ask for more. It’s affordable, air climate controlled and has several elevators. Thank you David! And thank you Uhaul!