The UPS Store

Came in tonight around 1800 to ship a package. The counter boy told me that third party shipping has to be done at the «hub». He told me the location. .35 and Rittiman he also told me that I would have plenty of time since they close around 2030. I drove all the way out to find out the hub closed at 1800!!! What a freaking idiot! A UPS employee giving out false information about another location. Never will i visit this store for any shipping needs.

Ups stores are NOT Ups and do not have the same customer service. I attempted to ship a small package and was told it was against policy to send currency through ups. I questioned this since the collectible coins I wanted to ship had been shipped to me via ups first. After getting the clerks explanation another clerk comes over looks at my paperwork and tells me, ’ take it over there and tape it up and we send it for you’. My question… is this an actual policy or were the employees just not wanting to work? I decided to take my package and go to usps. I called 1800 pickups and was told that ups stores are not ups and had I shipped my package and it was lost/​damaged it would not have been covered by the insurance. This is outrages to me seeing as how I would have needed to purchase additional insurance on top of the $ 100 that is automatically covered. I contacted the Ups Store customer service number and was told the franchise owner would call me back within two days and of course that hasn’t happened. I am all for supporting small business but seriously… ship using another store, fax/​copy using the HEB next door. I will continue to contact corporate until I hear back from the owner and I will be sharing this all with him/​her but based on the service I have experienced thus far I doubt it will matter.

Conveniently located in the Thousand Oaks Shopping Center (and directly next to H-​E-​B), this UPS Store warrants a visit as it offers many useful services and is staffed by courteous, helpful employees.
While not being as large as a full-​fledged FedEx Kinko’s, I like that I can pick up a card from H-​E-​B or the nearby Hallmark store (also located in the shopping center) and then mail it out via the UPS Store. I also do quite a bit of online shopping, and if I need to return a purchase via UPS (as often required by online retailers), then I can easily drop it off at this location. Even if your package has a pre-​made label with the cost of shipping already covered, employees at this location will scan the label and provide you with tracking information and a printout acknowledging the drop-​off with the store.
As mentioned before, this location also offers a number of services such as: notary services, key duplication, printing, mailboxes, and moving services. They also have plenty of moving supplies, boxes, stamps, and even cards available for purchase.
While I wish that their morning hours were slightly earlier (by 8:30 most people, including myself, are required to be at work by that time), I do like that their evening hours extend to 7:00 P.M. All in all, between the conveniences offered and the friendly staff, I am happy to do business with this UPS Store location.
Side notes: Locating a convenient parking spot, especially if you have a number of packages to carry, can be difficult during peak hours as parking is shared with H-​E-​B and other stores’ customers. There are a couple of 15-​minute parking spots located near the UPS Store’s entrance, but again, they are quickly nabbed by other customers. This location is closed on Sundays.