The UPS Store

RUDE!!! I had the occasion to return some equipment to AT&T, which utilizes UPS for their shipping returns. In the letter from AT&T, they state that the customer can take a box and the equipment to a UPS shipping facility which will pack, box, label, ship etc etc etc for the customer. When I engaged Sean behind the counter, I jokingly stated that since AT&T gave us the option, we would let the UPS store «pack, box label, ship, etc etc etc» per the instructions. He rudely interrupted me mid-​sentence and curtly stated «you can stop reading, I already know what to do». I was absolutely taken aback by his out and out rude attitude. As a family that has much holiday shipping to do, I can assure you I will find another location that doesn’t have an attitude problem.

been to this place a few times but this time i wasn’t impressed with the service. all i needed was to drop off 4 packages. the guy at the front, sean, seemed friendly enough until another customer came in and started explaining a problem they had with their ups delivery. then he walked away to talk to the other customer without finishing with me. what? i’ll go to the location on stone oak next time.

WORST LOCATION EVER! If I could give the store zero stars I would. They are rude, unknowledgeable and absolutely offer no help. I went in to return an Amazon package, which is supposed to be something prepaid/​negotiated with UPS, when I went into ship the package back they wanted to charge me for the tape to tape up the box. I thought that was ridiculous so went to another UPS store and they took the return back no questions asked & didn’t charge me a thing. This location is cheap and useless. I gave it one more try and went back to send a birthday gift. I started boxing up the gift when the sales associate told me I wasn’t using the right packaging and they need to send a certain way. I went along with what he said and he ended up charging me for the package I started using in the first place in addition to the stuff he used to send my package… He also charge me for his time to box up my package. All while I was trying to take care of my infant that was fussy in the store. Awful, just awful.

This review is for the UPS Store Encino Park Suite 108 Hwy 281. We needed shipping cartons for a group of ladies traveling with golf clubs to Europe. I purchased a carton to test it for size and it was a perfect fit. I did not recommend this store for the group purchase because the price for the box was $ 5 more than other UPS competitors. It pays to shop around when buying a cardboard box. We went elsewhere to avoid the excessive 30% markup.

Sean ’ s back!