The UPS Store

Delivers my mail properly ALL THE TIME!
Been trading with them since 2000. On my 14^th Year!!!
Had a couple of issues with them holding packages for me. I have to remind them I don’t live next door to them.
Call in mail check and package check. Certified mail acceptance and refusals available.
And yes Krystal it is clean and organized. You can’t say that about the post office on Babcock, or the Balcones Station on Jollyville in Austin.

I came to this UPS store a while back in need of a notary. I walked in with my elderly grandfather and he was hoping to update his Will but in order to do so, it had to be notarized.
I was immediately impressed with the cleanliness and organization of this location. It is easy for shipping stores to get cluttered and messy as the hubbub of the day comes their way. There was a line and at that point my grandpa could barely stand and they ushered out a chair to us without even having to be asked so we could wait out the line with as much ease for him as possible. That’s worth a couple stars all on its own.
When it was our turn, the notary came out to meet us rather than making him walk to her. She did her best to be thorough and checked all IDs and things necessary but did so with a patience that I really want to commend. It can be difficult to handle the time it takes an elderly man to get cards out of his wallet. He could barely see and seemingly menial tasks really took a lot longer that day for him. Despite the long line, she stuck with us and waited patiently and dealt with him with a sweetness that really made a difference. It was an emotional day as well and she just let him do what he needed to do. In this day and age I feel service like that is hard to come by but I can tell you to a family dealing with hard times those little touches mean so so very much. I had to write a Unilocal review as a way to say thank you to this kind woman.
The Will was notarized and taken care of and one of the men working that day swapped her places when it was time to leave and helped us out to the car. Again beyond the normal service necessary at a UPS store and it didn’t go unnoticed by us. I would gladly drive out of my way to visit this store and give them my business again as a token of appreciation. If you’re looking for a place that provides the highest amount of customer service and handles their crowds with ease and patience, this is your spot. Thank you so much to the employees of this location that day. Your extra attention made a world of difference to my family and me!