Urgent Care for Kids

Never again. Went in for urgent care treatment for my kid. Picked it because it was nearby and the website said they accepted my insurance, a major insurance carrier. Double-​checked with front-​office at checkin that they accepted my insurance. I then received a bill for 100% of the visit :-(Tried to work this out with their billing but was given the run-​around multiple times. Complete BS.

Urgent Care mis diagnosed my 19 month old. Took her in because she had broken out in a rash all over her body on a Sunday. It was a dark purple color and she was miserable because it was so itchy. They said it was eczema. Immediately took her to her pediatrician the following Monday and she said it was an infection. She had an allergic reaction to a latex slide NOT eczema! She was in shock Urgent Care diagnosed it as that and didn’t give us any type of medication.

I have been here 4 – 5 times with my daughter and they have all been positive. She actually prefers this office over our regular pediatrician. I am always pulled back within 5 – 10 min and then we are seen typically within 10 min of waiting in the exam room. I believe that I have been seen by a doctor and nurse practitioner but to tell you the truth I’m not certain. I have no problem with my child seeing a nurse practitioner but it sounds like a previous reviewer did. I live in north Austin and i am able to get there by toll (cutting through on the new O’Conner exit) in probably 7 minutes or so. To sum it up this place is super convenient (hours and location), short wait times, and friendly and effective treatment/​advice… glad to have them around… beats Carousel pediatrics anyday !! Thanks ya’ll…

we went at 7 pm in the eve, kid had tummy ache and some fever
they had no doctor in staff only nurse
she just did a swab test and said since it doest look bacterial it must be viral
no prescription, no help
bill came to be two fifty dollars
no thanks

Great service, fast and easy. Staff was very helpful, friendly and professional. Highly recommend it.

I took my daughter here to get her last minute physical. They were fast, fun and friendly. The doctor had us laughing the whole time.

We had a great experience at this location. My daughter with special needs was complaining of stomach pain, not eating, and kept repeating she was not feeling well. Since it was Sunday, my options were Urgent Care or ER. We checked in online. We were greeted by a friendly front desk staff, and finalized check-​in quickly. My daughter was taken back quickly and immediately assessed by the technician. He was thorough in his questions and very friendly to my girl. The doctor came in and explained a strep test had come back positive, and that stomach ache is not always a symptom but can be for sure. I explained I was nervous about appendicitis, but she took the time to explain why that was not really a concern at this time; however, she went over the details of appendicitis for me to reassure me and prepare me just in case. Thankfully it was just strep. Anyway… we would use them again.

My son was sent home with goopy eyes a few days ago, so I picked him up and went straight over to Urgent Care for Kids. They saw him quickly, were very friendly, and even printed a coupon for me to save on a faster-​acting medicine for his pink eye. We were in and out of there in about an hour or so. They’ll definitely be my go-​to when my son needs to be checked out quickly!

Wonderful staff, great to have an urgent care made specifically for kids.

My son had a 102.8 tonight and I called because I took my son there four nights ago for a fever. Someone by the name of Brittany answered and asked if I had a question after I told her what his temperature was. I said isn’t that high? She put me on hold then got back on the line and told me to come back the next day because they were closing in a few minutes. I called 15 minutes prior to closing! This is very unprofessional and uncaring. Probably won’t take my kids there again.

This place is AWESOME! Came in with my 2 year old last Thursday around 5:30 pm and was seen immediately. The entire staff was great with my sick kiddo, and the whole process was quick and easy. We got a steroid administered in the office, and a prescription for an antibiotic was sent electronically to our pharmacy, where it was waiting for us 15 minutes later. We got a follow up call the next day to check on my daughter. The place is brand new, super-​kid-​friendly, clean and easy to find. I highly recommend.

Extremely thankful they built an urgent care within our radius because it was all fun and games until Kiddo got a split open chin from doing a stunt. What seemed a rather innocuous bump turned out to require a glue stitch and tape up.
J took Kiddo in and said the place was empty, super clean and that they were fast getting them checked in. He also took note of the wonderful front staff. His only ding was on the doctor (Dr. W) who was surprisingly clinical for being a doctor in a place that specializes in children. Although she wasn’t Patch Adams, he said she was still great in explaining everything, thorough with at home instructions and in giving follow-​up instructions.
Besides the new chin patch, Kiddo also came home with a popsicle, coloring pages, and a sucker. Way to turn a negative into a positive! Also, love that they called to check in and see how Kiddo was doing a couple of days later.
It’s never a good situation that turns you up on Urgent Care’s doorstep. Hope we don’t need them again, but sure am glad they are there.