MedSpring Urgent Care

I am being generous to give one star. Since you walk in it’s like they are trying so hard to make you leave. «How can I help» with not so much as a smile. The receptionist looks so miserable and treats you like your bothering her. The staff is very un professional and rude. Go somewhere else because not only will you leave with no help… the staff will will bill you to refer you to your primary and they tell you «I can refer you for $ 50 or you can just go!»

Horrible receptionist! I went in for a private matter and because I didn’t tell her what it was she just assumed that I had an STI and started telling me about how that is not covered under insurance after I gave her a nasty look then she said if this does not apply to you then forget everything I had to say. How rude and judgmental!

The service here was great. I still stand by the experience I had at this urgent care. They were prompt and pleasant. Unfortunately, I wish I could say the same about the insurance department which was a HUGE hassle. My insurance card was wrong, (unknown to me — my health insurance sent me a letter with a apology and the correct card the same week). I received an invoice in the mail and called the Medspring insurance department right away. I talked to a gal there and she said that my insurance went through with my new card and to send her an e-​mail with the new card. I did exactly what she said to do. Today, (nine days later) I received an automated call saying that I owe the full amount from my visit. I called and waited on hold for twenty minutes. The same gal answered my call and told me that my insurance picked up the claim a few days ago, I should disregard the phone calls and that I should hear something early July. Needless to say this was frustrating. I’ve never had this experience anywhere else. Needless to say I won’t be back.

The staff was extremely helpful, friendly, and very accommodating to everyone’s needs. I came in with a sore throat, and I was immediately taken care of. I was offered a glass of hot tea to help soothe my throat, so they truly go above and beyond to take care of their patients even down to the small details. Everyone addresses you by name and with a smile, so you don’t feel like a number or nuisance. Very clean facility, prompt and proper service, and knowledgeable staff. Great place to be seen for any illness or accident! :)

The people up front are rude!!! and so unprofessional. I have been waiting an hour to take a drug screen for work. Would not recommend this place to anyone!!!

Most important things to know: (1) To decrease your wait time, GET HERE AS EARLY AS POSSIBLE! (2) Since they’re an urgent care, they bill at a slightly higher rate than a normal doctor’s office. If you have a deductible, be prepared to pay $ 50+ more than your usual PCP.
I used to work at a doctor’s office, so when I had UTI symptoms I knew what to expect and that it would be a quick visit. I can’t speak for other medical issues. If you have chronic concerns, a PCP that can get to know you is probably a better choice for consistent care. I was the fourth person in line at 9 am when they opened. They ended up sending the first person to the hospital because his vitals were so bad.
The waiting area is nice and comfortable. It’s very open so you don’t have to sit super close to anyone. I was in a room by 9:25am. The room had a TV and was large enough for a desk and small couch, in addition to the exam table. The medical assistant was done taking my vitals and history by 9:38am. Dr. Fredrick came in at 9:45am and he was out by 9:48am. UTIs are pretty straightforward so I think I received an appropriate amount of time and care. (I timed everything because I had never been to urgent care before and heard horror stories about wait times, so I was curious how long it actually takes.)
They gave me some handouts on UTIs and the medical assistant offered to swipe my card so I could leave as soon as my appointment was over. She gave me the cost and I handed over my payment. I signed and immediately walked out after my appointment. Pretty convenient to take care of this right away, but I was slightly surprised at the price. As mentioned earlier, that’s just the fee schedule for this type of facility.
Overall I was happy with my experience. Everyone was pleasant and it was efficient. If I ever go again, I definitely plan to go first thing in the morning.

I’ve been to this clinic several times since they opened. I’ve also brought my 9 yo daughter here a few times. Whether its been for me or my daughter, they are always, fast, efficient, knowledgeable, and friendly, and Dr Frederick is the nicest. I highly recommend this Medspring!

Never, ever ever been to such a nice Urgent Care. Had to go here for work comp injury. Thought it would be gross like most places jobs send u to for work related stuff. NOPE. Excellent service. CLEAN and have very nice staff. Doctor Frederick– AMAZING. And the free K-​cups coffee, snacks and cable in the room are first class service! Only problem is ur never left alone long enough to enjoy the free cable… lol! Two Thumbs up!

So unbelievably rude I don’t know where to begin.
I’m a waitress. People are rude to me all the time, but this was on a level I can’t even find a word for.
Appalling.
Had a scary medical event and called in a panic. Was told to «speak to me properly and stop being obnoxious or I will terminate this call». I’m polite, educated and articulate. I was shaking with adrenaline at the time of the call, not quite convinced if our situation warranted an ambulance.
But I was in no way rude or obnoxious.
I exclaimed that I’m sorry, can you please just tell me if our local facility offers this service? They were closing in 20 minutes and I didn’t want to waste our time. «Can you please just tell me…» Interrupted with «I don’t give medical advice»
«I understand that, I just need to know if equipment for (xx testing) is available there?»
«Mam you are being rude, goodbye» and she hung up.

I had to go here after a stupid case of pink eye… which shouldn’t require a prescription… but I digress.
This place is extremely well organized, clean, and friendly. The nurse at the front desk is very well versed in customer service and made everyone feel welcome. Like overly welcome. haha they offer all sorts of treats and drinks as you wait and even as you’re entering the exam room.
The exam rooms have most of the standard things you see and also a small couch, child’s coloring table, and a big ol’ flat screen tv. I guess they’re making the room comfortable in the event of a long wait.
After the exam, someone comes in, processes your payment, and then you’re on your way.
Really easy, in and out in 45 mins, friendly… good option for urgent care.

Dr Patel was nice and knowledgable. I received quick and good service. people at front are nice there.

So I came here for a screening, I was told it would be 10 minutes and 40 minutes later? I am still in the patience room waiting on some one!

We recently took my 7 yrs old. She’s been there before but her insurance has been changed since then. We showed them a current insurance card at the time of visit. But we received a bill later with full amount without any coverage from insurance. I called billing department. They gave me different answers every time I called and make me so frustrated. They were not helpful at all. I end up called her insurance company for help. What we finally found out why we received bill was because they were trying to bill her previous insurance which was inactive. We showed them a current insurance card and they should have updated her info, but I guess they were still looking at her old info. Had so much stressful time to take care of this issue. I would never go back. I just can’t trust them at all.

Without a lot of long explanation, place looks nice, receptionist and nurses aid were professional but the Dr did not give any explanation for my cough and sore throat but did tell me that the test for Strep came in negative, other than that,
they gave me some information printed off the internet on Viral Pharyngitis (Sore Throat). I had to ask all the questions and was not even given Antibiotics even though I have had the cough and headache since Saturday. Save your time and money, go to a real Dr.

As a medical professional, I was extremely shocked at the disrespect shown to me by Dr. Pierce. After hearing my history only, he informed me of all the things I had done incorrectly to address my «allergies». .. without an exam. During the exam, which did not include looking in my nose or palpating my glands in the neck, he asked what I normally did for a sinus infection, to which I responded antibiotics and steroids. After the exam, which he found «nothing wrong,» he offered to give me a steroid shot and antibiotics. Steroid shots increase my blood pressure, but lower doses in pill form do not. After I informed him of that, he asked (and I kid you not), «Are there any other medications you would like to prescribe yourself?» I was completely appalled.
After voicing my complaint to the manager, they sent in a physician’s assistant to do an exam. Amazingly she found congested nostrils (maybe Dr. Pierce would have seen that had he completed the exam) and fluid by the eardrums (even though Dr. Pierce said my ears looked fine). I was prescribed antibiotics and steroids, along with a cough syrup to help as I had coarse lung sounds, and a suggestion to take a couple of days off work to rest and push fluids.
In all of my years in medicine, I have never felt so disrespected by a healthcare provider as I did by Dr. Pierce. Unfortunately, I will not be returning to Medspring if there is a chance I will have to see him again.

Get in and get out type of service. I came in for a physical and PPD for work. Usually I don’t do urgent cares but this place was close to my house and the parking lot was empty. My check in with Chris was a little confusing due to my company’s lack of paperwork but he handled it like a champ. I don’t know if they’re always this fast but today they were on point. All thanks to Zach! He did my vitals, collected urine and placed my PPD in record timing. He was so kind and provided patient education too. I’m a nurse and he made me smile. Oh and he even offered me snacks and a beverage while I waited for the doctor. The doctor came within an acceptable time and did my physical thoroughly. He was personable and easy to talk to. No complaints from this patient here!

I’ll keep this short and sweet. Don’t bring your baby here, I don’t believe the Dr. we had knew anything about kids.
I brought my 1yo in yesterday for a high fever (104.3) because we were unable to get into his pediatrician until today. This was the second day he’d had a high fever with absolutely no other symptoms and I’d been unsuccessful at getting his temp any lower than 101.
Dr. comes in and checks him over but seemed razzled when my baby began to cry (he’s 13mo for goodness sake). He quickly checked him over and when it came to his ears he was unable to see if they were infected because of the wax in them. Instead of removing the wax to get an actual view of his ear canal/​drum, he prescribes amoxicillin because an ear infection is likely what it is, he says. I told him I wasn’t comfortable giving him an antibiotic when it «may» be an ear infection. Dr. says it won’t hurt anything if he takes it and nothing is wrong. We pay the $ 50 copayment and head home with our instructions on how to treat an ear infection.
I gave one dose of amoxicillin that evening. My son’s temp went back up to 104 throughout the night so we were at his pediatrician first thing this morning. His pedi cleaned the wax out of his ears and wouldn’t you know, NO EAR INFECTION! Dr. wanted to do blood work to check for a UTI or other infection, but guess what? couldn’t do that because the amoxicillin would interfere with the results. So now I have to wait all weekend in hopes of my son’s fever breaking on its own before we can get blood work done on Monday.
I’ve used medspring for myself before and was happy with the outcome. Just don’t bring your kid here, go to the ER at Dell Children’s hospital where they know what they’re doing.

Came in with a scratched cornea (eye). Initial impression when I walked on was, «Wow, this place looks, feels, and smells brand new!»
Filled out literally 2 lines of paperwork, which took about 90 seconds.
Sat in the waiting room, which is more like a living room, complete with coffee maker, stocked fridge, and comfortable seating for a total of maybe 5 minutes.
Everyone on staff was incredibly helpful and friendly, even though we came in right near closing time (9pm).
Total time in the facility was right at 30 minutes.
I could not have been happier with the care I received at MedSpring, and I would gladly use their services again.

UPDATE TO PREVIOUS REVIEW: We just saw our primary physician after six days of my son not feeling better. She was shocked that MedSpring would not have tested for strep (which he had). I was happy with our visit initially, but very disappointed that we seemingly wasted a $ 75 copay, another $ 60 on useless medication, plus the time and the hassle. If he had tested positive for strep and started antibiotics earlier, the past week might have been a whole lot easier on my family … I said we would be back. Now I’m not sure :(
EARLIER REVIEW:
I was really happy with my experience here. We were in and out within 45 minutes on a Sunday afternoon. There was a coffee station and a selection of drinks in the waiting area and TV (that you control) in the exam rooms.
I was impressed that we saw an M.D. rather than a P.A., which is my normal experience with urgent care (not that there is anything wrong with PAs, but getting an MD opinion carries slightly more weight for me). He not only treated my son, but also addressed treatment options based on the fact that we have an infant at home. Really pleased with the professionalism, facilities, wait time, etc. We will be back!

Came here with a stupid sinus infection. My voice sounds like Alvin and the chipmunks. Anyways upon entering, very clean place and friendly staff. Check in was very quick and although they were slammed got me in and out in a jiffy.
Prescribed me what I needed and got me feeling better. Definitely recommend.