NextCare Urgent Care

I’ve been to this location twice. I love that it is purely walk-​in and you can check in at home. When I checked-​in at home, the wait was so short I had to just get dressed and go!
The front office, nurse, and Doctor were all really nice and helpful. I was the only person here on a Sunday morning, when many doctors are closed! I was in and out in less than an hour.
They have their cash prices listed so you won’t be surprised. Luckily my insurance is taken here so I just had to pay the copay.
If you need urgent care, I’d choose this place for the convenience.

We were in between insurance coverage and both my boys were running really high fevers (fearful of brain damage). Dr and front office admins were helpful, thorough and polite. My boys were seen, diagnosed and the feeling of relief was immense. Great waiting area for kids as well. Would recommend this place to others.

today was the second time i have been to this location (Round Rock) and was seen by the same Dr i saw on my first visit about a year ago. I was surprised Dr Suire remembered me and my medical issues. It made me feel like he really cares about his patients and enjoys what he does. The clinic is very well taken care off, very clean and the staff is always very professional and friendly. Highly recommend it and will definitely be back again if i need care.

I’ve used NextCare Urgent Care in Round Rock pretty much every time an illness has come up and my doctor’s office hasn’t been able to get one of my family members in. Most recently my wife had to go in there because she was having throat and lung issues and it turned out she had strep throat. Start to finish she was there less than 20 minutes. It is always super fast, the staff are always caring and helpful and we’ve yet to have a bad experience with any of the PA’s there. Recently we found out they do sports physicals now too– so we will be taking our 10 year old there before football in August. We highly recommend this place. They are detailed, efficient and top notch.

My son was stung by a spider of some sort after doing some treating with home remedies it started to drain. I took him to the Nextcare emergency and he was seen right away. Everyone was so polite and helpful and quick. The clinic was so clean and had everything from a TV and coffee and candy for the little ones. We went back for a follow up and the doctor said it was looking a lot better. She took out a lot of the infection and put him on antibiotic. We could not have gotten better care than what this clinic gave us. Would recommend to all i know and more.

I’ve had a terrible sore throat all week and I was worried it might be strep. I went in first thing in the morning and was out of there in under an hour with a prescription. Everyone was really friendly!

They were quick and the PA was very thorough. Paid attention to what I said (unlike the physician at another local urgent care, who spent the entire «exam» watching the tv in the room.) I got in, got treated, and got home. I will definitely go back if I’m in need of an urgent care in the future. Staff was very friendly and helpful.

I just moved to Austin less than a week ago and have yet to get my new insurance cards from my new employer. Long story short, my 5 year old started to run a fever and complain of ear ache about 6:00 am this morning.
Like any good parent the only thing I was concerned about at this point was getting medical care for my child and would worry about reimbursement at a later date. I showed up at Nextcare the moment they opened and was seen immediately. Pricing was good at $ 135.00 for the office visit as I passed up up on their recurring membership charges. Office décor was neat and clean.
The doctor and the staff were awesome. Like I had suspected it turned out to be an ear infection with a prescription for antibiotics.
I highly recommend this place for situations just like this due to the professionalism and genuine concern I experienced!

I’m surprised to see such low reviews for this NextCare, as I had a pretty decent experience here today. My Mom unexpectedly sprained her ankle — and upon calling her insurance, this NextCare was recommended as in her area. They have an x-​ray machine as well, so it suited our situation quite nicely. She called ahead to make an appointment and let them know she was coming in, and the receptionist called us back and asked us if we could be there within a certain time period, and that was fine.
Upon walking in, I was surprised that it looked pretty decent inside. The parking was also ample and they even brought out a wheelchair for my Mom. Check-​in was easy and we were called back fairly quickly. From there on out, the pace of response was quick as compared to some emergency rooms and doctor offices I have been to. After vitals, we were put into a private room, then the PA came in and was incredibly helpful — even telling my Mom things that she was unaware of. The x-​ray tech who helped my Mom was also especially fantastic — he had a great personality and was quick, too. We were very happy to find out that it was only a sprain — not a break or fracture. And in about two hours, we were out the door. Everyone that we came in contact with was friendly and helpful — and you can’t ask for better than that.
So…thank you to the staff of this NextCare for providing a fantastic, professional, helpful and speedy experience. It certainly made a bad situation a lot better for me, my Mom and everyone else involved. 5 Stars!

Great service. The staff was great! I saw Dorian, the PA. He was professional, courteous and listened intently. I was in and out in no time. I was hesitant to come here, initially, but I’m glad I did.

Visited recently and had a very good experience. The waiting room area has been completely renovated and is now high tech with a kids play area, restroom in the front, coffee, purified water and a TV with good cable channels. The waiting room was clean. The clinic room was clean with TV with good cable channels. My point is that if you have to wait a while, you can at least be entertained. I was treated appropriately by a Physician Assistant and received the appropriate prescription.
Staff: Staff was friendly. Some were new-​hires but on point. Nobody is born into this world hardwired with how to operate the front desk area. Even with college education, every company has policies and procedures that differs. Be careful how you judge new hires. I have met some terrible office staff in the Austin Metro area. Those were kind people at NextCare. They want to do a good job. The Physician Assistant was knowledgeable.
Insurance: This clinic advertises that it takes Medicaid which always makes me wonder if it will be clean with good service. It is. Someone complained that their Medicaid was not accepted. I have BCBS and I was asked for my ID and a copy was made. Medicaid fraud can shut down the clinic and the staff can lose their licenses to practice medicine. They must take Medicaid fraud seriously. A new person might say «yes» they will accept a copy of the ID instead of the original. Experienced staff will say «no.» I would say «no» with no discrimination intended because I was once a Medicaid child. I know how it feels to be discriminated against because of having government insurance. This is a good clinic. Please take your ID with you. If you have Medicaid, you must take the original documents.
You must make your co-​pay the same day and they usually ask for the co-​pay first.
Atmosphere: Bright and cheerful. As for the difference between the descriptions of the clinic, It was remodeled during the winter. It looks so different. The clinic only has one Physician Assistant or Physician.
Wait time — My wait time was about 10 minutes. If a lot of people come in and there is a medical emergency in the back like a broken leg, yes, its going to take a long time to be seen. If a lot of people are in the lobby, ask for a different urgent care clinic and go somewhere. Don’t sit there in pain and suffering. I have left a clinic to find speedier care somewhere else.
Followup: A few days later you will get a followup phone call. Be honest if you still have healthcare issues or the treatment is not working.
After you visit the clinic, you will get a survey. Don’t ignore the survey. Speak your mind. Because of your voice, the Round Rock location now has a new waiting room. That’s awesome. (No I do not work for or know anyone at NextCare.)
Why not 5 stars? My experience was 5 star but == There is always room for improvement. They need to close the back end of the front office area. It opens to the hall and is easy for patients to walk into it. The information inside that office area is confidential. It is convenient for the staff to walk into but not for confidentiality. I am sure that Nextcare can think of some kind of gentle barrier to stop patients from walking into the office/​reception desk area. I have noticed that more than one Round Rock healthcare providers are too relaxed regarding confidentiality around their reception areas.

Great people and service they took such good care of me.

We were there for a head wound that needed staples. Excellent service. In and out in no time. The doctor was spectacular. All staff was great, but we were really impressed with the doctor — she was funny, kind, smart, attentive, and explained things in a way that made sense.

SPECTACULAR SERVICE!!! In and Out within 20 minutes, I kid you not! Been having bad alergies and bad cold symptons for months. Doctor Michael pin pointed the issue immediately, called in my prescription for me and I’ve been feeling the best ever. it’s been months. Staff was so friendly and nice, Theresa (front desk) and the guy nurse (forgot his name) who took my vitals they were AWESOME! I definitely recommend, and I now know where to go to get great care!!!

Excellent. Clean. I appreciate they are open on Easter.

I went in last week with strep throat and the staff was so friendly, professional, and caring! Teresa at the front desk was so fantastic! Everything was extremely clean and I was in and out and on my way in no time! The Doctor and Nurse were so nice and knowledgable too! AND I even got a call from the nurse a couple days later and he asked how I was feeling!!! I’ve never had a better experience in my life at an urgent care or doctors office!

Wow. If you want to see what a clinic might look like in a third world country, look no further. This place is bare bones and grimy. The lobby chairs are torn, floor is dirty, dirty hand prints and scuff marks on the walls, dirty barefoot children in the waiting room… and that’s just the reception area…

I called for a wahoo check in and was able to get an appointment within an hour. When I arrived, Teresa was at the front desk and cheerfully greeted me and very nicely explained the differences between NextCare cards to reduce the cost of the visits there and which would be better for me. I barely had time to sit down before being called back by Sheila who took my blood pressure and temperature. She was also very nice and welcoming. It didn’t take long for the provider to see me (Michelle) and get a diagnosis and prescription. She was also very informative and nice. From start to finish, I was in the office for a total of 40 minutes. It was the shortest and most pleasant experience I’ve ever had at a doctor’s office. Everyone I encountered there was cheerful, friendly, and very warm. I will definitely go back to this location the next time I’m sick. :)

We have been here a few times and everyone is always very nice. I expected there would be a long wait because it is an urgent care clinic but we are always in and out.

I wish I could give him a score higher than a 5. This is my fourth visit to this facility. Every time I come in I am seen immediately. Twice I used the Wahoo check in online and it was very fast and convenient. They treat my child with care and concern, they call in a prescription to my pharmacy, and they give him a treat when he goes home. They are great facility and I recommend them to friends and family.