eRealty Services

If I could give Nichole a negative score I would! When I tried to have a final walk though of the property I rented she emailed stating she was on maternity leave and it was someone else’s responsibility. This information was never told to me, and the final walk through never happened. No one EVER answered the phones when I called and there was no answering machine. Every time I tried to pay rent no one was in the office. When I tried to drop my keys off no one was there to take them. I did not want to drop the keys in the drop box for fear she’d say I never did it. The property was poorly maintained but I was desperate for a place to live. After my year was up I was OUT of that hell hole. Then after countless lies about where my security deposit is I took her to small claims court. She did not show up for the pretrial, which drug out the whole process out longer than it should have. An actual trial was set, and surprise surprise she didn’t show up for that either. I won my case in April 2015 and still have not seen my money. I will have to take further legal action which is just pathetic. What kind of business runs this way? If you are trying to rent a place and see that it is eRealty you will be dealing with RUN!

I would love if she could no longer be in my thoughts! I’m still waiting for our security deposit check since April 2014. After email and telephone correspondence, demand letter’s from us and a lawyer, complaint to TREC, Williamson County’s hot check division, she is yet to be found. She forfeited her company and sold her house as well. How has anyone gotten their money from this person?!

I would give eRealty a minus 5 if possible. Do not hire Nichole Goforth to manage your property, regardless of the price she gives you. She was recommended from a neighbor (only did background info for him). Total nightmare. She signed a lease agreement with a different tenant and lower amount than we agreed to. Bounced 8, yes 8 rent checks only to find out she was paid in advance. We eventually got all money owed, but tenants moved out early and left us in a lurch. Nichole will continually lie to you and make you feel secure, but truth is she’s spending your money. Do not hire this company.

Worst management I have ever encountered. I strongly advise against using them. I have experienced twice up to 7 months in delayed payment and had to involve my lawyer. Currently in the process of switching, can not wait.

I don’t know what I’d do without eRealty Services! I bought a house in Austin back in 2008 to move to for a new job and then the economy came crashing down and I was stuck with a house in Austin and my job in California. eRealty has managed my property since 2008 and has done an amazing job. Nichole handles all issues that come up in a timely manner and has always been able to find new tenants minimizing turnaround time between leases. Her communication is stellar keeping me in the loop as necessary and always promptly returning e-​mails and phone calls. Living more than 1500 miles away, I feel confident and happy knowing my property is in good hands.