Budget Rent A Car

Very impressed with this company and the EXCELLENT service I received from Plami!

Update: The «Territory Performance Manager» Chris W. was willing to work with me to resolve the issue by issuing a refund for the $ 250 over-​charge.
However, it should be noted that the owner of the Parklawn location remained combative and rude throughout the process.
Suggestion to management: Don’t rip off your own customers.
Suggestion to customers: Avoid this location.

Let me start off by saying that they were not very friendly or welcoming at all. I don’t think its something thats reflective of the company, but rather a reflection of the locations and people working at those locations.
Pros:
— it wasn’t busy…
Cons:
— they weren’t friendly at all, didn’t even smile, I don’t know if the people here hate their job.
Ive definitely experienced better customer service from rental car places across the US but I will say my experience at this location was quite sad.

Made reservation with these bozos in Rockville, MD, 11 711 Parklawn drive. Told a
truck would be available. Drove 20 miles to Rockville to be told they had no trucks for me. When I called customer service for an explanation they said that they overbook their reservations just like the airlines because of frequent cancellations by customers. I asked what is done for the customer who is immensely inconvenienced by this policy. No answer was forthcoming. No apology.
Two weeks later I received a bill for $ 50 for a late cancellation fee. Needed to take time out of my day to have this straightened out. Bottom line: STAY AWAY FROM THIS SLEAZY PRACTICE BUDGET CAR RENTAL IN ROCKVILLE, MD. They will tell you they have a truck reserved for you and then they will say they gave your truck away due to their overbooking practice. No reparation, no remedy just too bad for you!
They will then send you a bill and say it was your fault.

Rip off. Be aware, this people will steal from your pockets. $ 1,600.00 for a week on a Kia car? Ridiculous! They have a very bad costumer service as well. Before going on a rental agreement with this company make sure they will give the correct rate on prices, otherwise schedule an appointment with your cardiologist because after leaving their premises you will be more likely to have a heart attack.