Babies R US

The return process was simple, but the customer service is lacking. Especially in terms of the registries. I originally registered online and then was having trouble adding items. I went into the store after my baby shower to get more info on the benefits of registering with babies r us and how the rewards program works. Since I had registered online I hadn’t received the gift bag. The staff made me feel as though giving me the registry gift bag was an inconvenience and barely gave me any info on the rewards program. I did explain that I was going to purchase a couple of items off of my registry since I wasn’t planning on being gifted anything else from family and friends. After collecting my items and going to the register, another employee had zero clue about the program and had to have another employee assist. She was the only one that bothered to explain how the program worked and that it was a one time 10% off coupon for any remaining items on my registry. If that had been explained to me prior to making my way to the register, I would have been sure to grab more items. But at this point, being 9 months pregnant and already having been rung up, I didn’t feel like wasting more time or money on a company who clearly doesn’t care about their customers or their experience. Pretty bad experience as a first time parent. From now on I’ll stick with Target and Amazon.

Awesome customer service, the employees definitely cater to the needs of their customers. Will come here again and again.

I came here to get a gift for a baby shower. I think they can be more organized or maybe update the registry more often. I picked out the item I wanted to purchase so I went to the Isle that it said it could be found on be couldn’t find what I wanted. I asked someone they to had a tough time finding the item.

Aneasa was beyond wonderful in helping me in my return/​exchange process!(:
She understood what exactly I wanted to do (which was complicated,.I wanted to return stuff just so I could use a gift card I had instead of a credit card I had used.)
I also wanted to exchange something, and actually return a few items.
She answered all my other questions I had as well. And told me where I could find things in the store that I asked about. I REALLY WAS DREADING going into babies r us & trying to explain what I wanted to do with my return/​exchange, because other babies r us employees at two other locations were dumb and no help at all even with simple stuff. But Aneasa at this location deserves an award for doing her job so well! (: A+++

This is the second babies r us i visit. Both have been out of stock since july on the chicco stroller. Yet they have it in display. Very annoying. You can order online but you dont get the in store offer.
Went in and Anthony helped me out. Awesome! He knew the answer to all my questions. The difference in the strollers and how the car seats can be adjusted. Just everything. It made the difference between me walking out (again) without purchasing anything and still pondering what stroller to buy and buying one.
He took the stroller to the register and even helped me load it to my car. Excellent knowledgeable employee.

This is for the online ordering. I ordered an item online and paid with a gift card. Days later I was told the order was canceled because the item was out of stock. Now almost a month later, after three phone calls and speaking to four different people I am no closer to getting my money back. This company is incompetent at best and purposefully deceitful at worst. I can’t expound upon my disgust for this company enough.

Loretta helped me out when shopping for a stroller. She was a wonderful employee! More companies should have employees like her. Simply awesome!

I have a mixed review. I had the best experience I’ve ever had in toys r us, with a man named Darrell. He helped my two year old son and I pick out a pool. He helped me find a pump, he was patient and told me the dimensions on the ones I liked and also what he thought. It was great, sometimes I can get a little scatter brained with a grumpy two year old so I was very grateful for the extra hand. My check out experience Also very wonderful, I believe his name was Will. He chatted with me we talked about the weather and he was just very genuine.
So later in the day, I called to speak to a manager about the great customer service I received, it’s not everyday that a toys r us trip is made easy.
The man that answered the phone I think his name was Ernie I’m not 100% on that, was extremely rude. (but I wasn’t worried about that I just wanted to make sure Darrell got the recognition he deserved) now it gets sour, I was put on hold, then asked what I was calling for so I replied «customer service» put back on hold for FIFTEEN MINUTES, then hung up on and I tried to cal back twice and no one answered. So that’s my review. I’m not going to say I won’t come to this location because frankly I like it, it’s bigger and nicer than the Tyler one and the employees I did come in contact with were nice, but that pissed me off.

Ive been on hold for an hour. a lady answered and said she would have someone look for the item I was looking for but after an hour I hung up. Ive been trying to call again. 30 more minutes just waiting for someone to answer a phone. I would like to make sure they have the item before I make a 40 minute drive. Very unproffesional.

WOW. Catherine at Babies R Us just gave us above and beyond Customer Service!!! We Just spent 5 hours at Babies R Us buying everything we need for our first baby. She saved us a ton of money with all the discounts and coupons we qualified for. Catherine, Jackie and the whole store made an exhausting/​overwhelming shopping trip into a super fun day! Thank You!

One of my favorite stores ever. They always have sales and you can use as many coupons that are valid as possible. I always save a bundle here and they have everything I need for my baby. I shop here at least once a month. They always seem to be low on staff tho. They don’t have a lot of ppl working during the week so sometimes it’s hard to find help if I have a question.
They have a nursing room that is a major plus. The store is usually very clean and organized.

Not as advertised — very poor baby selection. Found 1 in a cart near front. Got it home, appears defective.