Kohl’s

Kohl’s stores are pretty much all the same, but they are clean and the service is nice. The people who work there all seem nice, and you can get good deals if you look for sales.

This store has one of the worst layouts you could ever imagine. It’s like an upscale 99 cents store minus the pricing. How does anyone find what their looking for in here? Honestly, the stores layout makes you believe that this is a group of 7 and 8 year old children playing store. The dressing rooms are cluttered and not very well attended. The store reps are unengaging and walk right by you like zombies on a mission. And the people working at the checkout counters move slower than a corpse. I thought shopping is supposed to be fun? This place is about as cold as it gets when it comes to customer service. I was in the store for about 90 minutes and several employees walked by me never asking if I needed any help. My worst shopping experience ever.

This store is a train wreck. Clothes on display are not even the ones that they are selling. I was looking for short sleeve boys shirts and while the mannequins had plenty, the store had none. The sections were completely trashed and looked as if a tornado had gone by. After picking out a few things to buy, I was greeted with a long line and only one checker. No one ever came to help the women and I ended up leaving, frustrated with the lack of help in this store. I’d go to a different Kohls and won’t return to this store.

This review is specifically for the manager Beatris, if it wasn’t for her and her AMAZING customer service I would have left the store and never come back! I couldn’t find my husband a dress shirt in his size because none of the sizes were where they were supposed to be (and I was getting frustrated) and Beatris took the time to look up sizes for me. Then when the cashier was super unhelpful with my return, she personally took me to her register and helped me! It was so refreshing to find someone who cares at Kohl’s. Thank you Beatris!

I am usually a patient person and I understand everyone needs a job. With that said, this store has a wonderful bunch of individuals who know nothing about customer service. I go to exchange a few things and want to purchase a few additional items. Everywhere else’s I go CUSTOMER SERVICE is a one stop shop. Here they can only do exchanges or refunds of clothes. I must then go to the jewelry counter where I can only do the exchange and purchase of jewelry, then I have to go to another line to purchase the additional items. If my cousin did not NEED a dress shirt I would have walked out. This will be the LAST time I shop at this location.

Went here on a busy Saturday. This Kohls
Has the worst customer service. The girl in the fitting rooms was giving major attitude, she was yelling at customers telling them not to leave unwanted clothes in the dressing rooms. It was how she said it, not what she said that was very unprofessional. Even the cashiers had major attitude problems. Will not go to this location again.

I go to the restroom and I see a syringe in the toilet. I told the employees about it they said that she was not going to do nothing about it.

I love this Kohl’s store off Van Buren Blvd. in Riverside. The store was neat, huge, and complete. My wife and I love the fact that they open 24 hours during the Christmas season.

It was really high priced when I found some jeans the sign said buy one get one ½ off and yet I paid full price for two pairs of jeans. And the employee Vincent young Asian guy was rude and not very helpful at the register. But there was a nice young lady in the fitting rooms helping me find jeans that fit

Omg. We came to register for our wedding. First off, I seen an associate who looked liked a manager. I asked where we can go to register. He sent us all the way to customer service. Their was a nice gal with great service. However, she did not know how to register us, so she insisted that we go to a kiosk to sign up. As we were there, for some reason the kiosk computer wasn’t working great. We had to double tap the letters we need and was very frustrating. We finally got through signing up by creating a password and log in. As we get ready now to fill in more info for our wedding; date, time etc. We get to shipping address… This is where the heart ache begins. For some reason it does not take our shipping address. So being as patient as we can be, we enter it 3 more times. Mind you, that this computer had us re enter all the info again, until we got to shipping address again with the double tapping. We finally got heated so we push button for assistance. Finally someone shows up. Well now, this associate says she doesn’t know how to use this computer either. We look at each other, like great. Does anyone know anything here? She recommends we go to another kiosk computer to use. We said fine. We walked over and started process all over again. Guess what? It gets to where we need to put shipping address again. Same result. We push button again for assistance one more time. Finally another associate comes to help, and to our wonderful surprise. He doesn’t know how to use it either or to give us any assurance. He finally gets to talking to a manager and told him our scenario. He comes back and recommends we go back to the customer service area and get it set up there. FYI. The manager never came to our assistance. We said fine. So we go back. As to our surprise now their was a few ladies there to help us and one of them knew how to set us up. She gets right to helping us. Well she starts all over by asking our info again while she does it manually on her computer. For some crazy reason she is now having issues with the computer and says she can’t help us and if you want to just call on the phone and set it up. We were so fed up by this time and was not in mood to discuss this with management. So we left.
I can not believe that kohls hires people without teaching them all ins and out of their store. If that includes a kiosk computer. That means train them. It really showed lack of leadership there at that store and the manager at that time was not able to come out and resolve this issue. We are never going back to this Kohls again. Please train your associates. I know that the kiosk is from an outside source. That’s no excuse, have them train you in case customers have issues like this. Someone or all of you should know how to use that computer. It’s in your store and it’s there to buy from your company. You just lost customers and money.

First off let me say I do love this store very much and come here often!
There are always promotions going on and if you sign up for the newsletter you get coupons once a month (more if you have the VIP card).
The place is usually in order when I go there, clearance racks are usually on point! I also get decent customer service when I go!
The best employee by far is a young lady by the name of Alex! She super sweet and always has a smile on. She also is very helpful!
Last time I went was with my mom, we rung up separately of course, and she has Alex while I had an employee I didn’t recognize. She looked around the age of 20, but was very rude and short with me. I forgot to mention I had the kohls rewards card and didn’t remember until after my purchase, since she did not offer. I missed out on my points, kind of bummed! She also have me a bag that was ripped halfway down and seemed very moody.
Maybe she was just having a bad day, who knows.
Alex is the best! And no I don’t know her outside of being a kohls employee! Overall love the store, just wish I didn’t have that one bad experience (though it does not shape the review of the store).
Happy Shopping!

The clothes are a bit disorganized but there is a wife selection of inexpensive clothes. The employees weren’t very helpful, but they weren’t rude.

It’s true what everyone is saying. This store is a mess, not well stocked and the people that work their are rude and provide horrible service. I drive to a different Kohls to shop and I live right across the street from this one!

This location needs a makeover or it just needs to shut down so this piece of land can be used to build a better more useful store. This place really is ghetto & I would suggest you folks avoid this place.

I only go here when the ones in MoVal don’t have the item I’m looking for. And when I am with my friend who lives…6 mins away from here. NIce staff… their dressing room is hardly used so I take my time trying on clothes (:

Kohl’s likes to present itself as an upscale department store, but actually it’s pretty ghetto. They have good prices and lots to choose from, but the problem is the customers! The place is always «tore up from the floor up» Maybe they need to hire more people to clean up after the pigs that go through their store!