Kew Gardens Car Service

All the negative reviews on here are spot on. The dispatchers are as rude as they can be. My car came over 10 minutes late for a pre scheduled pickup. Then he sped trying to make up time. I’ve given them several chances and I have been been disappointed each time. If you need to get somewhere on time, get an Über or Lyft. Rude and unreliable.

Worst service ever. I wish I can give them negative stars. I called them around noon requesting a taxi for 3pm. Not only the cab did not show up at 3pm it NEVER showed up. I called them 4 times and the dispatcher said the car was on his way. By, the 4^th time he said I was #3 in line… #3 in line after I called them at noon. I waited 40 minutes outside until I finally gave up and requested Über. WORST COMPANY EVER. Don’t recommend it to anybody. This is NYC and we (the costumers) have too many other options.

Really fast, convenient and inexpensive service. I loved the fact that I called coming out of the jet bridge and my car was there by the time I hit the baggage claim area

Worst dispatcher ever. He doesn’t send the car to the right terminal. He will argue with you on the phone telling you, as the customer, are wrong. I tell him what terminal I’m on and he doesn’t listen. Theo is his name. Horrible dispatcher.

Worst ever never again will I call a car from here. I ordered the car for 15 minutes before I even wanted to leave and when I called because no car showed up they told me it would be at least 20 minutes. I had a flight to catch and all they could say was sorry. Even calling 24 hours in advance to order a car they couldn’t get their act together. Ridiculous!

I used Kew Gardens for the first time recently for transportation between JFK and LaGuardia. As an airline employee, the fare is $ 16.50 cash which is an unbeatable deal.
Although it did take 35 – 40 minutes for the car to arrive at JFK, and I was confused as to where their drivers pick up (always the Upper level of the terminal), the price was right and the driver was very knowledgeable and friendly.

I have finally had it with them. I’ve given them many tries, and sometimes they’re ok, but usually awful and never great. Their cars are older and generally dirty. They try and scree you over on price quoted by raising it if other people join you or stopping to pick up others. Tonight was by far the worst experience I’ve had in five years of taking cars and cabs in NY. The driver was late. When she pulled up she yelled my name out the window. Got out and opened the back of her van, then turned around and got back in the car not even offering to help with our bags. Then we had added two to our group of two, but we all still fit safely in the van and only needed the same one stop. They wanted to charge us twice for adding passengers. Any other car service has always charged for the route, not the number of customers. We finally agreed to pay it just to get home, and the driver starts lecturing us and YELLING at us for fighting with them about it. Later she is doing 75 – 80 in a 50 on grand central parkway and completely ignores me when I ask her to slow down and stop swerving. I had to scream at her to slow down, and then she got an attitude because I yelled and pulled over ON THE SIDE OF GRAND CENTRAL PARKWAY to try and kick me out. She was a complete bitch, a terrible driver, and was incredibly rude. When I called the company they started out apologizing but quickly turned and started yelling at me. NEVER EVER USE THIS COMPANY. Call General or Merengue for way better, safer, cleaner service in the area (no I’m not affiliated with either).

WORST CAR SERVICE, NOT SURE HOW THEY ARE STILL IN BUSINESS, GO ELSEWHERE, DONT WASTE YOUR TIME AND MONEY.
I’m an airline crewmember and often find myself having to get back and forth between JFK and LGA. I will NEVER use kew gardens car service again.
called for a pickup at terminal 2 in JFK at 6:43am and was told 25 – 20. I said great, I allowed myself a little over an hour to get to LGA for a flight I was working. after waiting 25 minutes I call, dispatcher says drivers in the airport. I call again after 35 minutes had gone by dispatcher tells me driver is 1 minute away. finally, driver Kevin shows up over 50 minutes after my initial call (around 7:40am.) very nice man told me he got this assignment less that 10 minutes ago and that we now had to go to terminal 4 to pick up another customer. I was livid, not with the driver but by the lack of honesty and customer service on the dispatchers part. the driver tells me I can call and tell him I don’t have time to go to terminal 4 and to allow my driver to go straight to LGA. I call and the dispatcher puts me on hold then radios my driver asking why I’m on the phone. he finally comes back on the line and I explain how I am now going to be late for a flight i’m operating and passengers will be waiting on me and he then chooses to inform me that they are short on cars; where was that information an hour ago? he then says to me, «I’m sure you’re a pretty girl and they’ll wait on you.» wrong thing to say, terrible and down right rude behavior on the dispatchers part.
I will be sure to share my experience with every crewmember that will be seeking transportation in the NY area and advise them to use General Taxi or another service.
absolutely HORRIBLE customer service from this dispatcher who has been working for them over 20 years. I know I would NOT have a job if I treated or talked to customers the way this gentleman did. thank goodness for the safe and polite driver.
DO NOT USE KEW GARDENS CAR SERVICE! (the number listed on this Unilocal page or 718−846−5800)

It takes alot for me to write a bad review… so why am I writing one you ask? Well for several instances :
Rude dispatcher who doesn’t speak proper English I suppose.
Called and asked for a cab for 4pm since I have a wedding to attend, Mind you, it’s only 1pm at this time. 10mins later they call me and tell me a cab is outside. ummm sorry I wanted a cab for 4pm!
4pm comes no cab. I call them and they tell me a cab is on its qay. 20mins later it shows up.
Hmm okkk thanks for showing up late.
Ordered a cab to go to LGA airport at 3am and they show up 40mins later calling me asking me where I lived… really? I gave u my address and ur lost? Being that ur a cabbie that’s suppose to know addresses?
Called on another day and dispatcher was so rude… sounded like he was high.
Another incident … was in city in the cold NY winter… ok. Fine I’ll wait since I was with company. 1 hr passes by and all my friends leave the party. I’m stuck waiting in the cold … called and said almost there. 20mins later called again. Said I wasn’t waiting anymore.. Gonna take a yellow cab instead. Cabbie calls me and tells me I’m not nice. for not waiting… SERIOUSLY??? After I waited over and hr … I think I been more than nice!!!
I’d rather hail a Yellow cab and get ripped off than to wait for you! Thanks but no thanks.
Thanks but no thanks I rather get a yellow cab and get ripped off.

If there was a way to rate zero or a negative 5 stars I would. Everything everyone else said and more. Dispatcher is literally from hell and the rudest ever, hangs up in your face and always has a bad attitude. I don’t even know how they’re still in business.

If there was negatives stars that is what i would give them. The dispatch knows no customer service. I am a crew member and I we’ll pay double price. The cars constantly break. I hear horror stories from others. Do not be cheap. Use airport bus or pay the extra. Worst car service in the world.

The most incompetent car service I have ever used. Avoid these Cretins at all cost. They either consistently lie about pick up time or have absolutely no clue about what their drivers are doing. Kew Gardens Car Service Sucks at what they do… Who owns this in rinky-​dink outfit? They don’t seem to really care about all these bad reviews. They never comment, or make the slightest effort to improve their shoddy service.

Terrible service. Dispatcher yelled at me then hang up. And then called me back to yell at me again, because I was at arrivals instead of departures. I was arriving, so that seemed logical to be at arrivals. Then the driver seemed like a heroin addict. Never again.

They show up… that’s about it.
Sometimes I get a nice driver, sometimes not.
They used to be great… I don’t know what happened. They need to get their act together.

They are a hit and miss, I switched over to Golden Horse. Golden Horse is on time and way cheaper. My favorite was a place in Astoria, Olympic. Now that is a car service!
KG car service, the dispatcher is RUDE. Had an issue with a lost bag. He was so rude on the phone. Found out that the bag was missing due to the driver not putting all the bags in the trunk and telling us he did at JFK. He was such a hurry that he didn’t pay attention. JFK had the bag (thank gawd to the extreme TSA actions). Find another place.
The other thing I don’t get is that they are called KG Car Service and they are located in Richmond Hill, why?

when its good its good… when its bad… and you get an asshole drive… the ride will suck. The dispatcher is also an A**hole (sometimes)

Dispatchers are very nice. However the drivers aren’t honest with the dispatchers in telling them where they really are and how long it will take them to get to the client. I believe they do this to collect more fares. The result is you are told that the wait time could be 5 to 10 minutes when in reality it could be 45 minutes and repeated calls to the dispatcher to find out where your car is. Not worth the stress for the airline employee who has to be at work on time. I’ve seen the drivers get on the Van Wyck here near Kew Gardens and immediately tell the dispatcher they are «light at JFK» boo on these dishonest drivers who make us wait longer and go to other car services.

These guys are rude and plainly lie, kept saying 5 minutes for 30 minutes… stay away!!!

Scheduled early morning pick up. Driver arrived 10 minutes early an helped with luggage.
Van was clean. Driver wasn’t chatty which I actually appreciate at 3am.
No problems scheduling the day before and paid the quoted price.

After countless horrible experiences with the worst car service in queens, I’ve found über for my phone and I will never call again. The dispatcher is one of the rudest people to ever be given a job that involves answering a telephone. The drivers are little better. When you call you will be told 10 – 15 minutes but it could be anywhere from 10 – 60.
Beware of drivers jacking up rates. I took the same trip to work several times a week for nearly a year. It was a trip that always cost 8.50. Several times the driver would quote me 10 – 11 dollars. I had to call in to the dispatcher to get the correct rate.
There are other options. You don’t have to deal with these scumbags.