Element Box

Came in with a fan problem on a Windows laptop. The guy pointed immediately at a motherboard problem and seemed inclined not to provide a quote. After I insisted he finally agreed to provide me an update in my laptop after five business days (as repair happens in Brooklyn), but I had to chase him over the weekend to get an answer. He eventually told me it was a motherboard problem, but I decided not to go ahead with the repair, because at that point I didn’t trust the guy at all and it would have taken another week to get it fixed. Overall bad experience and worst customer service. He made me feel like he was doing me a favor fixing my laptop. At least they were honest enough not to ask money for a diagnose, but I guess it’s a standard practice in this line of business. My laptop is under repair somewhere else. I got an update within one business day and now they are trying to replace the fan (that they didn’t have in stock): it maybe truly the motherboard, but the fact that «fan error» from the BIOS was immediately associated to an expensive motherboard replacement seems fishy
EDIT — The other shop replaced the fan and it was actually a fan problem… Hope you guys will have a better experience than I did.

I came here to get files off of a windows hard drive and onto a Mac Computer. There were extremely helpful and patient. They stayed late to make sure I got my time sensitive files. Veyr knowledgeable and hardworking people.

Fast service and great price. These guys really know what the are doing. They fixed my computer when I thought all hope was lost. They were even able to recover files that I thought were lost. Pictures, documents. and personal info! THANK YOU! You realy saved me.

fix my ipad screen the next day, BRaVO!