JoS. A. Bank Clothiers

They have great sales, however this store had terrible customer service! My sales women was in her late sixties and seemed to be pleasant. After picking out two suits, I was told to leave my credit card information and would only be billed after the suits were altered. Going against my better judgment, I left my card info on the ticket. Within 24 hours, I receive a call from the lady asking for my credit card info… I explained I had already left everything and she even ensured me my private information would be safe. She had no idea what I was talking about and said «a co-​worker must have mistakenly tossed it out». At this point I’m really regretting purchasing through this company, but I had a wedding in two weeks and I could find a new place and have alterations in time. I again gave her my credit card info for a second time.
Two weeks go by and I am attending a bachelor party in Maryland when I attempt to use my card and it comes back declined. I call the card company and say it was locked due to suspicious charges. It turns out that the sale women not only charge my credit twice for my suits, she then charge my card a third time for $ 1,265 mistakenly. In my mind this was unacceptable, so I called the manager a he said he would look into it, only having the same sales women call and say it was unintentional. She even argue that she hit the cancel button before the third charge went through.
Long story short, I cancelled the two suits, except the one for the wedding. It was a terrible experience and wasn’t even offered a discount or jester that showed they cared. Not to mention their alteration charges was outrageous. If you find a deal you cant resist here, I would recommending taking it to a different tailor.
Good Luck

This company is a scam. I ordered a sweater in December from Jos A Bank online, which showed up with a big pink line through it. I was told I would have to ship the item back to their warehouse. They have given me every reason under the sun as to why they can’t refund my money for the purchase. Today they essentially told me that they lost the sweater, so unless I can provide the tracking number for the package they can’t refund my money for the defective item. Worst customer service ever. Every review I’ve read since involves similar horror stories. Stay away!

Sales and service are terrible. Deals are pretty good though. Last time I was there I was ready to buy about $ 400 worth of clothes and the only guy available went outside to go smoke a cig while I’m just waiting there at the register for 5 minutes. When he finally returns he’s packing up my clothes and they reek of smoke. IF I ever go back I hope that guy isn’t still there. No one should smoke that much in front of the store, not to mention have the customers wait on him for it.

Great service in my opinion. I’ve been shopping here for a few years now and can’t say that I have many complaints — service or otherwise. Staff is very friendly and the tailor really knows what he’s doing (and he’s fast).
Their buy one get three free is a really good deal, source it’s going to cost around $ 1100 once all tailoring and other costs are factored in, but still a great value! Great shirt selection and one of the biggest tie selections around. These guys also alter suits bought from their store (for situations such as weight loss, etc.)
Now, I will say that on two occasions the stitching in my sport jacket has come unraveled, hence 4 instead of 5 stars. To their credit, I took it to the store and they kindly repaired the jacket at no cost. Parking is also terrible — it’s all garage parking, so a few minutes walk.
Overall, very good store and great staff!

If i could give less than one star I would. Awful service. Shop else where. They had sale signs up that were for shirts they said they could order me. They also put a limit on how many shirts I could try on to one shirt. They would only let me try on one shirt. They said they couldn’t sell them after I tried them on.

I had to write about this experience while I was trying to buy a single shirt for an interview I had the next day, and I was blown away by the negative sales experience I had with a particular salesperson. The salesman told me the price for a single shirt, he helped me try it on and find the right one. Then when I get to the register, I waited there for almost 10 minutes as he salesman yucked it up with a guy who just bought a few suits, and I can understand that part as these are commissioned sales people who should establish good relationships with important customers. When he finally approached the register he told me the shirt will cost almost double what he quoted me just 15 minutes ago since I «was only buying the one shirt.» Then he tells me that if I buy another shirt I can get two for much more than I was going to spend for the first one, but less than two at full retail. It was obvious that he was pulling a bait and switch, so I was frustrated, but I agreed to get the second shirt. I asked him if he could quickly press the shirts, and he agreed. After he went to press the shirts I approached a different salesperson and asked him if the original price I was quoted for the one shirt was the right price, he said that it was. I then asked if I had to buy two shirts to get a special deal, he said that I didn’t. I told him that’s what the first salesperson told me, and he mumbled a few words and then slipped away. I then approached the store manager and asked him the same question, he said that I did not have to buy 2 shirts to get the original price I was quoted for one shirt, so I told him the first salesperson told me just as much, but then changed his story when I got to the register. The manager said that was a mistake, and right as the first salesperson got back with my pressed shirts (which were pressed terribly to boot) he heard me explaining this to the manager, and he also slipped away without saying anything. I got things squared away with the manager and paid the original price I was quoted for the one shirt and left the store. My girlfriend was there with me throughout this, and she was sitting on the chairs towards the back of the store near the fitting rooms. She told me after we left that she heard the salesmen talking about how you should never talk about price and that I was complaining to the manager about it. I mean I’ve worked in sales for almost 10 years… but this was just so frustrating that in hindsight it is almost laughable how cheesy some of the salespeople at Jos. A. Bank can be and how much one of them can hurt their reputation with a customer. The thing is I have received great service from other salespeople at this same store, returning ties and getting accurate prices in the past, but I have to give a one star for this particular experience as it was by far the most low brow sales tactic I’ve seen in a retail setting in a long, long time… maybe ever.

This review is solely for Paul who was the most senior most sales representative in the store, he has an impeccable knowledge about suits, sport coats and latest fashion. He not only helped us to find out the most smart and suave coats for my husband but also making our shopping experience fun and enlightening. There was also a 70% discount at the store and he helped us to get our suit altered in a very less time. Cheers to Paul!

Great sales, competitive sales floor can catch customers in the cross-​fire. I had a better experience at a Jos A Bank in Spokane WA. Lynn has been a great help for me with some of their suits and sport coats, she was also helpful in exchanging some of the stuff that didn’t work out and helped me get into something I liked. I would recommend their Signature/​Signature Gold lines when they have one of their big 3 for 1 sales.

They accidentally charged me an extra $ 900 when I purchased my suit a few months ago. Disputing the charge through my credit card company proved to be fruitless — Jos A Bank claimed that the charge was legitimate. I had to go into the store and explain the situation before it was finally adjudicated. Staff was very kind and apologetic but it still happened.

Surprised to see the low ratings on customer service here. I was just here last week and received OUTSTANDING service in getting a sports coat. (I guess typically most people don’t review retail stores on Unilocal unless they have something to complain about.)
When I walked in, I was immediately greeted by a friendly sales rep (Paul) who asked if I needed any help. I said that I needed a sports coat and saw them offering 60% off online, and asked if they honored that in the store. He said they would honor any online offer in the store. Good start. I said that I needed a simple blue sports coat and I had recently lost a lot of weight and was unsure of what size. He measured me and helped me identify the right size and locate several options. We discussed that I needed the coat for some business meetings next week, so he asked me to bring back my purchase after my meetings, and they would take up the sleeves for me, which were a tad too long.
It was a quick and efficient «in and out» visit and Paul treated me like a valued customer. He gave me his card and asked that I reach out to him directly if I had any more needs (I told him I would be in the market for suits later in the year) and to feel free to contact him with any general questions about men’s clothing.
One thing to remember about shopping here is to NEVER pay full price. They are always running ads for Buy 1, Get 2 Free or 60/​70% off — bringing their expensive clothes down to a more affordable prices. As for the clothing quality — I have never had an issue, but I am someone who only wears jackets and suits when I have to … otherwise, my work attire is more business casual. So I can’t attest if the product is made for the long haul.
But really, I’m more reviewing the store here than the product, and my experience was A+.

Terrible service… When I went two buy three suits, I asked the lady to show me where the slim suits are. When she brought me there, I asked her if they had a navy slim in my size, she responded «Sir if we have it, it will be on the rack», When I couldn’t find something else she responded the same way again and seemed extremely burdened that I was asking for her help. What exactly is her job supposed to be if she wont even help me find a suit.
Nevertheless, I brushed it off, I told her I wanted three slim suits but since they had none in the entire store that were my size I asked her what colors they come in. She responded «All the colors are online you can look at them there…» When I asked her if they had swatches she said no…
So they ordered the suits online… When I went to get them tailored the people we rude yet again, acting as if customers are a burden, there was 1 other customer at the store and they kept telling «Hold on someone else will help you I’m busy».
There is a lot more to say buy I don’t feel like wasting more time on this…
Absolutely terrible service and they’re flat out rude on top of that. I’m sure not all Jos A Bank stores are like this, I will be going to the one a Tysons instead next time.

Ugh. I go in here once every 6 months expecting something different. This time, as usual, I’m stalked by a salesperson, whose assistance I don’t need in picking out a white shirt. At the check out counter, manned by a different individual, I’m asked who assisted me. «No one, really. I just bought a shirt.» Well, this just won’t do. Bewildered, she turns around, telling the sales staff «He says no one helped him», well within my earshot. This is a summons to the aforementioned salesman, who now treats me to a silent, awkward check out. I’m done with this commission-​driven pit of discomfort.

WORST Tuxedo service, EVER. I would never, ever patronize this particular branch, or likely any Jos A Bank store ever again.
Several reasons:
1 — after taking measurements for a painstaking 90 minutes (with a 3 year old ring-​bearer in tow) they told me, well, you know, we measured the little guy but we really guess with sizes for kids.
Note — there were 4 people working and 2 customers in the store at the time.
2 — They charged 3 deposits for 1 order, mostly because they could not work the 1984 NEC computer in the store.
3. Even after getting orders 3 – 4 weeks in advance, they still had to deliver the GROOMS tuxedo parts to the church 60 minutes before the wedding. No one needs that stress on their wedding day. Additionally, when people confirmed their order, they punched it in the aforementioned NEC computer and duplicated orders — most of the groomsmen got 2 tuxes (which most were missing pieces)
4. When we asked for compensation for all the issues, they said that they extra 25% off they gave us was our compensation. A free suit would have been the right answer.
If you want a tux, go to a tux place. Not a place that dabbles in tuxes. The price was not a major difference. They need to replace most if not all of the incompetent, smug staff, save for the manager and one other guy who were remorseful and helpful.

My first experience with this store was great! One of the salespeople catered to my every need which I thought was amazing. I needed to buy suits and the like for a new job and had no real experience shopping for clothes like this in the past… so the personalized service was just what I needed. I paid out and I was golden…
Then the service went to shit. I read the reviews on here and those experiences mentioned by others were mine also. Treated me like I was stupid because I didn’t know they didn’t want to talk to me unless they called me first (I was waiting on an alteration to come back from repair).
My biggest frustration is when I went into the store dressed in shorts, t-​shirt and sandals to shop for more clothes they had this attitude like they were too good to help me. I hate to say it but I don’t wear suits unless I’m at work. This experience made me feel like that 1^st experience was just to get me to unload my wallet and not to truly find a long standing customer. Awesome! Gotta love these pricks.
Finally, after a few experiences like that, I made a couple trips in the store dressed up in a suit. What a different experience! Treated me great those phony shits.
Anyway, I can’t say I don’t like the clothes I’ve purchased there because they are fine. The problem I have is with the level of service they provide. Good luck!

Lousy selection and service. Could not find a pair of dress pants in black or blue with 32 waist. The salesman said he could place an order and have it there in 3 days 4 at the latest. I ordered two pair. On the evening of the 4^th day I went in and they acted like I was a moron for showing up without receiving a phone call. I waited another week and placed a call to see if the pants were there. They couldn’t find anything. I asked if the order was still open. No idea… Going on two weeks and still waiting– but not holding my breath. My guess is they lost the order and I will never here from them again.
Also, as the previous reviewer noted the perpetual crazy sales are annoying. If you pay anything more than half price or buy one get one you are getting ripped off.

$ 700+ on two sport coats, three trousers and a trench coat
UPDATED — FROM TWO TO ONE STAR
Got pulled in on one of their ever present sales where you buy one thing and get two more free. Of course, that lead to a lot more and I ended up buying a lot.
I think the quality and price are okay. The service, well, that is another matter.
Over a four week period I have made three trips to the store to either be fitted or to pick up an item and in each case the sales staff could not find the item. This evening I went over (TRIP #4) after being called to pick up a jacket and trouser. When I got there they couldn’t find the trouser.
The place is highly un-​organized with boxes everywhere (stacked to the ceiling and laying on the floor) and clothes on hangers on mobile racks and in closets — poorly labeled. I am amazed that they can find anything!
I may return to the store but it won’t be for anything which requires tailoring as they have proven to me that they are not up to the task.
UPDATE: Returned AGAIN to look for my trousers (TRIP #5). My sales person could not find them and invited me to dig through the racks. It took me less than a minute to find them right where you’d expect them to be: amidst other tailored trousers. It took FIVE trips and then I had to find my own trousers. I am reducing Jos A Banks to ONE STAR based on the fact that it took too many trips for them to get it right AND in the end I had to find my own trousers.

You can do well in this store if you wear clothing gently. If, however, you are hard on your clothing, spend a few extra extra dollars and shop at Brooks Brothers. (Their stuff never wears out.)
For best results at Jos Bank I offer two words of advice: Signature Gold. That is their better-​crafted label of suits, shirts and ties. (There is also a recently created Signature Platinum line of hand-​made in Italy suits, but I know very little about those.)
I have a hard time understanding Jos Bank’s business model. Why price suits 2X higher than they typically sell for? Why have back to back 50−60−70% –off sales? Do they just like fucking with people? If so, it works because they are one of the few men’s clothing chains still standing.
That aside, you can find some nice stuff at nice prices if you look carefully, wait for the inevitable sales and, especially, if you can get a corporate card that saves you 20% on purchases, including most sale items. That is most beneficial when buying shoes since Jos Bank never discounts them unless the manufacturer does. So if you are an Allen Edmonds fan your Corporate Card will whack 20% of the price — a substantial savings on $ 400+ shoes.