Men’s Wearhouse and Tux

My husband was fitted for his tux for our wedding at this store. We were very disappointed in the service setting up the initial wedding party and the knowledge of the staff in helping us make selections. The measuring process was a disaster which was prophetic as the resulting tux was no where near the proper size two days before the big day. We couldn’t be more disappointed in our experience and will travel out of our way the next time a tux is in need.

Quite possibly the worst customer experience I have ever encountered. Had to deal with them for a wedding rental. I was never told the suit had to be returned the following day to avoid a $ 20 late fee on top of an already ridiculously expensive rental charge. I was traveling for two days following the event and would have voiced concern had I been informed of the return policy. I contacted the manager and she proceeded to blame it on the Bride and Groom. I will never give any future business to Men’s warehouse thanks to this interaction

i Wish i’ve read the reviews.
I went to Men’s Warehouse and was helped right away by a nice younger guy. He was pretty good and honest. All of a sudden this women who also works there tells him «move i’ll take care of it». Apparently she was some kind of supervisor there. Any question I asked she should answer with a question. She was very rude and not helping at all. The worst is that they were about to have a sale the next day, and she didn’t even bother mentioning it… luckily the guy told me before she got in the mix.
Overall experience was horrible. She was talking down to me in her russian accent and making it seem like OK to spend $ 600 on a crappy suit.
If you go there, beware of the 7 foot blond Russian woman!

Nice stuff but way TOO expensive!
I went in with my husband and we had sticker shock. The staff was great and helpful but ultimately we can get the same items at a K & G or Burlington for much less so we didn’t buy. I think if you are looking for something on the formal side this would be a great spot.

I went in there reluctantly because I needed a black suit for a funeral. I don’t typically wear suits for work, so I explained very carefully to the salesman that I needed something very basic and that it was for the funeral of a family member I lost that morning.
He proceeded to show me the most expensive black suit he had. I once again explained my situation and that I really couldn’t afford to spend that much on something I would be wearing once. He then added another suit (again which I explained I don’t even wear!) and said he could give me both for only $ 100 dollars more!
Only when I asked did he show me less expensive suits, and the only reason I even saw the least expensive one in the store was because I literally pushed past him to look at some others he had not offered. When I asked about these (which were still more than I wanted to spend for a one day wearing), he mumbled something about them being made of «man made materials.»
Talk about a complete lack of respect for the situation. I must have mentioned my predicament 5 times, but all he wanted to do was get the highest sale he could.
I am sure they have nice suits, but stay away if you are looking for something inexpensive. .. They obviously don’t care if you are in mourning there.

I recently took advantage of one of the sales going on at Men’s Warehouse. Upon walking into the store I was greeted by two to three different store employees. All who were very excited and willing to assist. I was in the market for a few different types of suits. The gentlemen who ended up working with me was very knowledgeable and was able to fit me and find 2 fantastic suits within about 30 min. Men’s W had the suits tailored and back to me in about a one week’s time. The store was very clean and the price was right. I will definitely be returning.

I was in a bind with an interview in a few days and between houses in a move (having forgot my suits 400 miles away). I went in to MW & immediately got great service (and as a 6’6 guy who always has to order online I was shocked with the selection at a non-​outlet store I had to pick from). My salesmen immediately steered me to the suit I ended up buying and was very knowledgeable of current trends and my needs. I spent more than I wanted to (but well within reason), but ended up with 2 high quality suits below $ 800. As it turns out, I honestly needed to replace my current ones as I had gotten them fresh out of college (and have grown in muscle & bulk alike). I am fortunate enough to have someone to alter my suits at home (which is great because I doubt they could have helped me in time), and thus was not reliant on their in-​store services, which seems to be a hangup for some of the less glowing reviews. If you are in a jam, put the extra work into finding a quick and talented tailor in the area, you’ll be able to get in & out with a suit to meet your needs within an hour.

There was a total lack of interest from the sales staff here. Even though the employees on the floor outnumbered the customers two to one, no one offered to help us locate the correct size shirt. We watched them chatting with each other, arranging stock and speaking on the phone.
There is nothing wrong with this store. It’s a light and pleasant space full of neatly piled items, with free parking right outside. The only failing was the staff. They seemed perfectly comfortable ignoring customers.

Wasn’t even busy and got passes around to 3 different employees to get fitted. Ended up walking out without booking our wedding tux rentals. Will not go back.

Needed a pair of boat shoes for a luau I was going to a few weekends ago. They had a few on display from Jimmy Buffett’s Margaritaville line. I was ready to plunk $ 79 down for a pair. But alas, they were out of stock — of both pairs.
The salesmen were more interested in watching sports on the TV in the store (I for one am getting sick and tired of seeing TVs EVERYWHERE now… even on gas pumps). Perhaps they should keep their inventory in check instead of being glued to the friggin TV.

Customer service was pitch perfect, until the suits were actually purchased. I had two suits, one jacket, and two shirts, all which required some form of alteration, and it took four separate trips until the only some of the issues were resolved, and the others remained until I took the items to a different Men’s Wearhouse.
On the latter items, I was in the middle of moving at the time and requested that they ship the completed garments to my future residence, which I should have apparently paid for but was not notified to do so at the time. Needless to say, I gave them a grace period of over a week, and due to the holiday I figured there may be a slight delay. The garments never arrived and I called the store to ask what was holding them up, only to learn that I needed to pay to have them shipped to my house. Granted, this would have been fine had I known this would have been the circumstances three weeks prior, when I was last in the store and gave the other associates my forwarding address. So now I have to drive 25 miles to pick up garments that should have been correct after the first four trips to the store for alterations, only after being promised that they would be shipped to my residence.
Also, I am with Brian H. as far as the good service comment. If you want to buy a full suit, and are not there for alterations or any other garments or follow-​up services, the service is great, but remains poor in the latter circumstance, as the associates will trip over themselves to push you off on another associate or give each other pleading looks until one begrudgingly accompanies you.

I have been a frequent customer of Joseph A Banks and have received consistently bad service that I decided to try something else. Their tailoring is terrible having had to return a number of pants with poor cuffs that fell out. I have purchased four suits and a tux from MW and their tailor at the Reston store is really good. Very high quality. My only complaint was I took some pants back because they were too large and it took them two weeks to fix them where it took five days when I first bought them. Otherwise the sales staff isn’t pushy and they don’t fight for commission. Great store.

Good service, but only if you want to buy a full suit. I went in looking for pants separates, and the salesman wasn’t very enthusiastic. Much of their textiles are made south of the border rather than Italy or Hong Kong as it used to a few years ago.

Been here twice now, most recently with my brother to buy suits for his wedding.
The customer service was shockingly great. Not that I was shocked that it was great, but I was shocked at how great. Seriously, the guy who helped us couldn’t have been better at his job under any circumstances. After helping us with the suits, he picked out absolutely perfect accompaniments. .. I mean perfect. The ties, the pocket squares, the cuff-​links, the shirts, the shoes, the belts. .. this guy was in the zone. They were tailored in time, I honestly couldn’t be happier.
Needless to say, anytime I need formal gear, I’ll be back. It was an outstanding experience.

I have visited the Men’s Warehouse in Spectrum several times in the past few years. On my first visit, the store manager saved my tail. On the day of a formal affair, I found my tuxedo balled up in the bottom of my closet, where it sat since the previous year. The manager pressed the entire set and sent me on my way.
Most recently, I’m new to the job search and needed an interview wardrobe. I need an extra tall suit, not normally carried in most stores. I stopped in and the new manager, George (not _​the_​George), took great care of me. He fit me with a set of jackets and trousers that allow me to mix & match. On subsequent visits, he’s given great advice and suggestions. Very friendly and easy to get along with.
For a great deal and great customer service — visit Men’s Warehouse