Manzanita Gate Apartments

The manager here is a B**** to say the least! She is one of the most disrespectful humans I have ever met! I lived here from 09 or 10 to 2012 tying to move to be with my fiancé who is in the military and we need our rental history!!! When our new apartments called to verify she told them I never lived there and there was no record of me! Excuse me I gave you over $ 25,000 in rent while I lived there! I call and go there to try and see why she is saying this and she tells me I must have the wrong place cause I didn’t live there and I’m wrong! She then tells me in February of 2012 the complex was sold to another company and all the records before that they don’t have! So being a manager and a person you would hope would have some sort of intelligence wouldn’t you think to say «I’m sorry in 2012 when amber moved out another company took over so I have no information and cannot verify her living here… here is who was in charge when she did (Nolan residential)» I would not recommended this complex to anyone at least not with KATHY AS THE MANAGER! It doesn’t even deserve a star!

This is one of the best apartment complex’s I have ever lived in.
The units are spacious, open and bright. I can’t say enough good about the staff! Joanne, Marissa and Kathy were fabulous, always made us feel welcomed and attentive to our needs. The grounds keepers were so kind and always greeted us, interacted with us, polite and always took the extra initiative.
The complex is located in a great neighborhood next to a park, some softball fields, and hiking trails which was spectacular for our toddler. The grounds overall were kept up nicely.
I seriously cannot say enough about Manzanita, I actually miss living here and would move back here in two seconds if we ever go back to an apartment.
(Lincoln says HI!)

I live here and I have never went the wrong way on the round about. As I was going home. I went through the round-​about (the right way, I was already in the middle), someone that works in the office (red car) was going home, she didn’t even yield and she went the wrong way. I was already going slow as I was about to turn. If I didn’t stop to her irresponsibility my front bumper would’ve hit her back end. This isn’t the only time this happened, people speeding and going through the wrong way looks like a norm here and no one in the office seems to care. One guy even argued that it’s wide enough for 2 cars.
1. It’s wide because there are parking spots, so that cars can leave the parking spot easily
2. It’s a round-​about, how did you get your license?

My experience at Manzanita Gate Apartments is by far the best. I recently resigned because this complex is very clean, welcoming, and enjoyable.
Reading some of the other reviews, I noticed a lot of people have problems with breaking leases and stating that the office is disorganized. This is NOT the case. People don’t know that a contract, is a contract… you can’t expect to not pay for the months you promised to the complex lol.
Office management is extremely helpful. They are prompt, efficient, and they DO listen to your request if you have a problem. And Everything gets done at the pace you would expect it to! I had a leaky washer, and they had it replaced with a new one that day. My fan in the bathroom was making a funny sound, the fixed it, that day! If you ever have any questions, the ladies in the office are always knowledgable, and if they don’t know a question they go out of their way to find out for you. I give management 5 stars!
Maintenance is by far the best I have ever dealt with since living in 4 apartments in Reno. These guys really know what they are doing, and they are extremely nice! You can tell they have a lot of experience with handy work, and it’s nice to know that if something doesn’t work, they will make sure it will! They even told me I can request a new filter for my heater/​ac at least once a month so dust doesn’t flow through the apartment, such a helpful tip! Maintenance 5 stars as well!
The grounds are very clean, and the landscape is beautiful with desert terrain. The blossom trees by the entry are so gorgeous, who couldn’t say no! The rock details on the buildings are so cool. With huge vaulted entries, it really adds a great touch.
My apartment overall is beyond words. I have a view of Reno, so far out I can see the Atlantis. The apartment has a walk in closet, vanity area in the bathroom, separate room for the washer and dryer, pantry, huge patio, and plenty of storage.
I couldn’t be happier here!
The wind is pretty intense, but the complex is on a high hill, on the edge of the canyon next to I-​80, its expected, but it doesn’t bother me. The Sierra Nevada is a windy area.
Great place, friendly neighbors, incredible view, excellent staff.

We have lived at Manzanita Gate for nearly 11 years. Over that time, we have found the management and maintenance staff to be very friendly, professional, and helpful. The current staff in particular has been very kind and attentive to our needs. When we had repair issues with a couple of our appliances, they were replaced quickly and efficiently with nice, upgraded models. We have enjoyed our tenancy and are grateful for the courtesy and attention we have received. Based on our experience so far, we would recommend this apartment complex very highly.

I would give them no stars all they want is more money the office staff is nice at first but as soon as they get your money the want more O got a lawyer today. Stay far a way as you can from mgap complete crooks

Layout of our apartment is decent, tall ceilings and fairly spacey, however the staff sucks. tenants are consistently inconvenienced by the amount of renovations being done on property. Don’t get me wrong im all for improving the place but the staff needs to do a better job at scheduling everything. Tenants were unable to park at their designated stalls for days at a time on 3 separate occasions. Also the crew they hired to paint the buildings were not very professional. One of the painters decided to use our porch to take a break and chit chat on his phone at 7am this went on for about 10 mins. Keep in mind not everyone has a normal work schedule, my boyfriend who was sleeping at the time was rudely awakend by this gentleman since the bedroom window overlooks the porch. Another thing is the maintenance staff, they take months to acknowledge a ticket and even longer to start working on the issue. Lastly I love that dogs are allowed at this place however, there’s dog shit everywhere.

I was supposed to move to Southwest Reno but at the last minute decided to move here. I love it!

So the only reason why we lived here was because they were very welcoming of our two big dogs which is hard to find. So if you have a large dog come here. It’s in a nice area of town, close to grocery, CVS, walking trails, the library and restaurants. BUT as with the other reviewers the neighbors are generally older and are not the friendliest, especially the long term residents.
I feel that the office is disorganized and it’s hard to get anything done, but the staff is pretty nice so at least they are pleasant to deal with.
The maintenance staff is the best I have ever dealt with though, they are so kind and friendly and do a great job!
It’s rough in the winter, the grounds get very icy especially the parking lot and I wished they de-​iced better. The apartments are nice and spacious, especially the second floor two bedroom with the stairs! The ceilings and floors are thiiiiiin though so expect to really get to know your neighbors!
So just take it for what it is and for what you need. With the proximity to schools and parks it’s great for young families with kids and like I said it’s great for multi-​pet households that need apartment living.

I would never recommend someone to live here. The office is full of old cranky rude beezzes. Maintenance was pretty good though. They like to spend money on weird things like new candy in the office every month, limited supply free pizza on like Halloween.
They didn’t spend any money on deicing stairs and walkways in the winter.

Rudest most unfriendly neighbors I have ever experienced. If you want a snobby environment to live in move here. I’m moving out because my neighbor is an old grumpy bitter man who pounds on my ceiling every time I drop something and harassed me in the parking lot, giving me an hour lecture on how long he’s lived in Nevada. Screw this! I’m the quietest neighbor here, there are pets in every apartment who bark and babies and kids screaming, ppl leave their garbage outside their door for days. And yet I’m being harassed.

This was a great place to live, as far as the apartment itself goes. We lived there for over a year and the only bad experiences were with the office staff. I know that they’ve changed owners and management since we moved out, so I can’t say much for sure about the new owners, but the change must’ve been sloppy…
We were promised a referral and copy of our lease once we moved out and were ready for it. We moved out just a month or two before the changeover, and apparently the new company has no idea where our lease or any of our info would be. We moved out less than a year ago. Poor organization. This is an extremely important document for us to have, and they are highly unprofessional in A.) refusing those items at the time we asked for them, and B.) losing them.
Ugh and then there’s the «concierge service» where they take all your deliveries and keep them for themselves. My boyfriend was out of town when he sent me a huge bouquet of flowers which was automatically rerouted to the office, and sat on Kathy’s desk for days before he had to tell me to go check for them. Nice ‘surprise’ delivery. This happened under the old management but I have a friend living there now, who was waiting on a significant check to be delivered and had to go hunt it down herself.
The most frustrating thing about this «service» is that their office was only open from 9 – 5, so if you also work those hours, good luck ever receiving your packages. The Kathy that used to be there (I hope she isn’t anymore-​she obviously hated being there) called me names because I told her I need my package (that I’d had overnighted) that day, and she wouldn’t stay past 5 to let me get it, wouldn’t leave it at my door, and basically told me I was out of luck and they will never hold another package for me again, which was great, but then I guess when I had flowers delivered for me she changed her mind and decided to keep them for herself.
But, the apartment was nice, and we had no issues with being charged for damages to the apartment like a lot of places will try to do even when you’ve done nothing beyond normal wear and tear.
Also, beware of the online rent payment system. It charges something outrageous, like $ 20 per payment.

This is probabaly the worst apartment management company EVER. Stay away from this place. It takes them over a month to get anything done and nobody in the office know what they are doing. The only thing they are good at is increasing rent without notification and collect payment. Other than that, dont expect anything else.