Old Navy

Shopping at Old Navy is definitely an experience! Especially @ this location. I’ve shopped at Old Navy’s in Manhattan and I’ve always been impressed with the immaculately kept stores. Really, the stores aren’t THAT immaculate! It’s just that the Old Navy on Queens Blvd. is the definition of HOT MESS!!!
I’ve been shopping here from the beginning. I will admit that I’ve always had a thing for Old Navy. It’s cheap, somewhat cute clothing and I’m always on a budget so it fits me well. I absolutely love this location but the store needs A LOT of work. Aesthetically and employee wise. The store is pretty big. It’s a great size actually. They have a lot to work with if they know what they are doing. How many times can one say that the store is in shambles? Well, I’ll say it again. You might as well be swimming through clothing when you come here. I came here one time and I had to do a double take because there were clothes thrown EVERYWHERE! I thought it was closed and they were doing inventory. Alas, they were not. How can you keep a store open in such a state??? I came here yesterday and it was actually neat and clean. What a surprise! So it’s always a hit or miss here. Sometimes messy, sometimes neat. Sometimes painfully slow, long lines. Sometimes no lines at all. Sometimes friendly employees, sometimes not so friendly, tortoise slow employees. I seriously think that most employees here are reincarnated turtles because the pace that they move at is gut-​wrenchingly slow.
Old Navy clothing… you pretty much get what you pay for. It’s cheap and the clothing quality is cheap. When I was here yesterday I picked up 3 long sleeved shirts in various styles and colors, that looked great on me and felt great, for only ninety seven CENTS each!!! Really can’t go wrong there. Unfortunately I know that these shirts are going to stretch out quickly and become even MORE see-​through once washed. Their jeans are really nice. Again though, they won’t last very long. Most items here are very thin. The dressing rooms are never manned and are always clogged with crap everywhere. Their clearance sales are pretty spectacular so come here, grab a bag of items for twenty bucks, wear the $hit out of them for a few months, throw them in the garbage where they belong, come back to Old Navy and repeat.

If I could give «0» stars I would
Brought back a gift to exchange for a different size when I got to the register I was told «you will get a refund in 5 to 7 days if you want to come back you can buy the other size»
ARE YOU KIDDING ME?
The place was a mess
Nothing on the right size hangers
Close this place. It’s HORRIBLE

Well Old Navy, seems like customer complaints are listened to, albeit briefly, then you move on without follow up. See the picture below? It’s YOUR store located at 9605 Queens Blvd in Rego Park, NY. We brought this to your attention quite a while back and admittedly, you cleaned up your act… for a week or two. Not only is the condition of this store back to where it was before, but it’s even worse.
This was taken yesterday, 12/​29, at about noon. Just a couple of hours after the store opened at 9:30am. Do you think the customers actually made this mess? Nope. Your sales associates clearly can’t be bothered folding everything, reshelving and restocking everything, before they leave the night prior.
And this is typical no matter the time of day, the day of the week, or time of year. This single store has got to be the most disgusting shopping experience I have ever seen in any Old Navy store I have ever been in, period. Get your act together and do something about it.

I have been to old navy 5x and i am not that shoper type person and in some stores i like to look around when it is not messy i can barely find anything it is like a tornado has been through here i mostly walk out of here with nothing because it is mostly it is mostly a mess. Tip clean the store and you will get more customers

This is the most disgusting Old Navy I’ve ever been too. It is ALWAYS a complete disaster. It is very close to my home but I prefer the one at the Skyview mall, which is ALWAYS pristine. The managers at this location are a joke. I just don’t understand how corporate doesn’t do anything about this disgrace. How can so many employees be so lazy at the same time? Maybe everyone who works here just gives up before they even get hired. Walking into this store makes me wanna give up too. I did give up actually, I don’t shop there anymore. I gave it a 1 star rating because this store makes me wanna clean the crap outta my home!

The store is extremely messy, second time coming here and the same thing happened where I got a shirt and then when i got up to the register it didn’t end up being on sale because the clothes are put on the wrong racks. I grabbed a black long sleeve shirt and there were many of them so obviously a customer didn’t just put it there because they are lazy. The rack said 50% and then when I got to the register the girl told me it was only 10%?!? Why was it put on that rack then? This is why I hate coming here.

I hate going here. Never mind the fact that is can get busy and crowded, and in spite of having 5 – 6 registers opened, lines are long and go toward the middle/​back of the store. They move, but not very quickly either.
The worst part of shopping here is the mess! Disorganized, clothes partially off their hangers, clothes on the floor. I swear every time I come here, when following my husband as he looks at button up shirts and jeans, I’m stepping over clothes on the floor.
The one area I see that looks untouched is the women’s workout apparel… maybe no one here works out.
In spite of all this, I do come here if I need cheap clothes to bum around in. I got reasonably priced and warm sweats for the winter time. Cheap, and the quality isn’t all that, but for people who go through clothes quickly or have kids that grow bigger each week, this is the place. I would suggest going to a different location though. The mess around and the long lines instantly turn me off and makes me want to turn right back around.

I read the other reviews and was surprised that most found it so messy. I must’ve gone at a time when they cleaned it up. Admittedly, it was around 2pm on a weekday.
Yes, it seems they hire mostly students and perhaps they are not trained well. I think some are good and others are not.
The main thing for me is the selection and price of their clothes. I am the sporty, outdoors type and wear my sweatshirts and jeans hard. I travel a lot so I’m washing them in sinks often. Old Navy’s clothes hold up fine for me so I’ve gotta give them 3 stars. Also, I try to shop when there’s a sale as the sale prices are really good and I feel I’m getting a bargain.
Old Navy is a step lower than the Gap. I believe The Gap owns Old Navy.
Parking there is difficult so unless you want to spend a lot of time looking for a spot in the street, you may have to go in the nearby garage.
Howard S.

Place looks like a bomb full of clothes went off.
Really messy, don’t think I’ll be back.

One star because I have to. The store was a mess, particularly the children’s section where 90% of everything was strewn on the floor or bundled into a ball on the table … Sort of like when you ask a teenager to pick up his room and he balls up the clothes and throws it on top of the mound already in the closet… Except this was out for display on the table and floor. There was no sales person to be found and when finally locating one she walked back to the area to help me find the item I was looking to exchange in the children’s area, she saw the disaster and simply said «oh, this area is a mess.» She did a two second glance, «I don’t think we have it» and simply walked away saying nothing else. It was too overwhelming to even attempt to dig through the rubble, I just went to the register and got credit for the item… Which I will not be using in this store.

This store is a disgrace! There are piles of clothes everywhere. It doesn’t matter what time of day. I’ve gone first thing in the morning on a weekday and its a mess! It’s impossible to find anything and the staff is rude-​if you can find them. The line is always long and the back area smells like weed. I am disgusted with this place. I only go if I have a return but never shop here. Why would people want to shop here? Parking isn’t free and I don’t wanna buy something that was at the bottom of a pile on the floor. Gross!

Ehh. sometimes you’ll find good stuff here. I come here only if I desperately need something and do not have time to go elsewhere. Been here a few times and the place is always messy. Yes, I understand the shoppers make it messy, but I’ve seen better looking Old Navys in worse areas.
The fitting room attendant was having a full blown conversation with another worker the entire time I was there (she should have been folding the pile of junk in the room and the guy should’ve been cleaning up clothes in the store!)
Also, it’s true what everyone says — the line here is always ridiculous. Always at least 10 – 15 minutes.

Very unorganized. Everything is always all over the floor. The line is always insane, eh only come here in an emergency but I tend to try to avoid it.

Goodness.
My mother always told me that if you can’t say anything nice about someone, that you shouldn’t say anything at all.
That makes writing this review rather difficult. I will try my best to say something nice.
The floors here stay very clean, because of all the clothes are piled up on it instead of folded on displays or hung on hangers like you’d expect.
Perhaps I’m more sensitive about this than others, because the lines are always very, VERY long.

This place has to be seen to be believed! Boxes and clothes all over the floor… It wasn’t always like this. Dunno what happened.
I had come here a few months ago for some flip flops. I’d expected to see them on wall racks or in some way organized. When I couldn’t find them, I flagged down an employee, asked where I could find the flip flops, and was referred to the floor. All of the flip flops were in boxes on the floor. I had to whip out the cellie and take a pic. I didn’t think anyone would believe me without photographic evidence. Maaan, I wish I had photos of what I’d seen during my most recent visit. It looked even worst than when I’d gone looking for the flip-​flops, if you could imagine! You know how stores look when they’re going out of business with stuff just strewn all willy nilly? It’s like that. Hot, boiling, steaming mess.
I’m givin’ ‘em two stars; one for the people at the register who are always cool, and the other for the budget friendly prices.

Yes, it’s messy but in all fairness, I don’t think a hundred national guard troops could clean up fast enough. The people that come shopping in my ‘hood, and some of the people who live in my ‘hood too, are the most inconsiderate disgusting shoppers ever to land in a Queens neighborhood. And if they see it’s already messy, they hsve no respect at all. I have walked in there the first thing when they open and within 30 minutes, the store looks like crap, whereas when I walk in, it’s fine. Marshall’s is the same way. Funny how Century 21 is neat as a pin. For some reason, shoppers act differently in there. hmmm…

I am a big fan of Old Navy’s in general but for some reason, I seem to have trouble finding what I want in this store sometimes.
I like the post that said it is like a badly kept thrift store. Maybe not that bad, but it is messy. Too bad as it is so close to home. Maybe I keep catching bad days, or months?

It reminds me of a badly kept thrift store rather than an Old Navy.
As of late May 2012, judging from what the other reviewers have posted… I can assure you, nothing at this location has changed.

Went here looking for a summer dress for my girlfriend. I didn’t see anything I liked. I looked for stuff for my boys, didn’t see anything I liked. I looked for shirts for me. I saw one that I liked, but it was over priced.
People say it’s messy (Kimberly F). It wasn’t the neatest store I’ve been in. Raymond H says it’s the worst one he’s been in. I don’t think I’ve been in enough to say that, but it could be true. Jimbo C also comments that this place is messy. So the consensus is that it’s not that neat of a store.

Worse Old Navy I’ve been to, even worse than the one in Flushing. Clothes and pants everywhere, dirty and staff are no where to be found. I can never find my pant size here because all there are is just a few piles of unsorted pants.
I usually don’t come here unless I’m in the hood and I know what I need.