Sprint Store

This store has very bad customer service. They just aren’t nice. I purchased a new phone online for my mother and was told by customer service she could go to any Sprint store to activate it and show her how to use it under a program included in my plan called Ready Now. Upon arriving at the store she was told that they could only activate the phone. They were rude to her and did not have the patience to assist her in learning how to use operate it. My experience overall with Sprint has been fine but I do NOT recommend this store — subpar service each and every time!

They got good customer service walk in took care of me on the dot help me pick my phone up also my free tablet couldn’t be any more satisfied.

We had them for six months and our bill was messed up every single month. We went down to Redlands every time because customer service wouldn’t help or would hang up or transfer me without notice. Every time they «fixed» it. Well the last time they wouldn’t even correct the bill. How can you charge someone $ 15+ dollars a bill more than what you quoted them and they signed up for. We even have the paper work proving it. Come to find out the guy who originally gave is the contract didn’t sign us up correctly (go figure he can’t do his job but got promoted to store manager in riverside). We ended up just leaving and going to Verizon, who we had for 2.5 years before switching and hadn’t had any problems with and still haven’t now that we are back. The worst customer service I have EVER experienced.
I can’t stand sprint and I will let anyone and everyone know. If you are considering sprint DONT DO IT. even t mobile has better customer service.

I wish I could give them no stars. Let me start with DO NOT TRUST what they say. They lie! I went in and asked about how much for a new plan. They quoted me $ 160 a month so I signed up. Every bill I’ve had for 5 months now has been $ 270. I’ve gone in and talked to a manger and they said sorry and all they can do is give me a $ 30 credit and fix it. I never received my credit and my bill is still coming in at $ 274 a month. Not to mention the cell service sucks and doesn’t even work at my house. They offered an airwave and said they would call me when it came in, and a month later still no air wave. Go anywhere but here. Their employees are nothing but liars!

I have appointment for 11:00??? It’s pass 11:30 and still waiting. Spent two hours plus on the phone with these guys last night and set up this appointment? The worst store ever!!!

I Didn’t receive the service I expected, there was a dirty blond lady (looks like men in black) that they say is the manager but to me she looked like the crazy lady that followed me and my family and almost made us crash and she was video taping the incident. Tried getting service in my business name but she wanted too much money down $ 600.00 dollars crazy huh. Well I got service but not satisfied from day one. To top it off there was a customer that came in and a lady was almost yelling at him for him trying to resolve an issue he’s having. On the plus side there was a guy manager that takes care of business! Does a great job. Not happy, sorry but so dissatisfied. Make sure if you get the deal buy a phone and receive a free tablet make sure you don’t pay for it. I got convinced to pay for it. Be careful.

This place literally charged us over 500 $ in «hidden» fees when upgrading along with being charged for accessories that were told to be free or discounted. Do NOT get phones here and if you have no choice do not get anything extra or change your plan… Super bad news !!! Stay awayyyyyyyyyyyyy!!!
The worst part is they seem so nice and like they are making your day feel like Christmas with extras and good deals when they are really making you buy extra crap!!! So sad…

Went in today to get a new phone and see what kind of specials or money i could save on my bill. Well let me say my experience was great 5 stars, trey who helped me was awesome hooked me up w my new s6 and was very knowledgeable in the phones and any plans or questions i had. Next time anyone is in there ask for trey, you will leave very happy. Thanks again

Good service get my problems fixed every time I go as long as it’s MARCOS he helps us with our plans and our best choice even shows us the screen. :). Ask for him to help you he’s great. PlusLarge location and you can play with the phones

The customer service is outstanding. I’ve had to come to the retail store, in Redlands off Redlands Blvd, 3 times in the past 6 months and there’s always a line but once a customer service representative is available, they are through and will answer all question, so come when you have time and have lots of patience. If you can leave the kids with someone else, do it! I’ve had to come each time with a toddler and he does not have the attention span for the 2 hours each of our visits take.
Also, like the other comments say. Get everything in writing, but this is a good rule to follow with any business transaction. I did my due diligence, I was told my bill would be a certain amount but when it came in the mail it was an exorbitant amount more. Again, I spent another hour with customer service — doing echat. I was ready to cancel the whole contract and go to Verizon for a little extra a month. But customer service again saved the day and I am still a Sprint customer. I’d happily move to Verizon but right now, no one else can beat the monthly payment I have with Sprint and for now I willing to put up with their BS.

This store was awesome! We had gone to the one on Lugonia and their service was horrible.
We walked into this store and were automatically greeted, their was no waiting and we were helped right away. Our retail consultant was so helpful, he answered all of our questions and concerns. He made sure that we didn’t leave without him telling us everything we had to know.
Will gladly recommend this store to friends and family
Make sure you ask for Marcos! He’s the best!

They sold me accessories when they claimed it was free. Now I am paying additional charges on my monthly bill that are 40 dollars more than what I’m used to paying the past 7 years i’ve been with Sprint due to Jesus and other associates at this sprint store that are not willing to fix the issue they have created. They are liars and cheats. If only i lived in CA and not in GA i would have this dealt with. But since I live in GA, they have essentially refused to help me even though I renewed at their store. Worst experience of my life hands down. Avoid this place and their money hungry tactics. I will be cancelling my service and will be taking my business somewhere else due to this Sprint store and the horrific experience I have had.

Service here is awesome
The sales representative Jose Sanchez is the best
I’ve been with Sprint 15 years

I was in Sprint today (I am a former customer, I left for Tmobile due to Sprint having bad connectivity in my area) and I was trying to unlock a previous phone. I got the unlock code from customer and everything and was having issues. I go in and the man (I’m not sure of his name but he was white, brunette, and had a bit of scruff)
«helping» me, laughs at my description of the problem (I am adept with phones, what I said was normal) he tells me a solution I’ve tried, but I try again and it doesn’t work. After much irritation from the employee that was clearly shown, he told me that it just couldn’t be unlocked. He basically pushed me out of the store. I and my girlfriend were quite offended at his behavior.

This is the worst customer service ever!!! They have a whole bunch of workers in the bank chit chatting but not helping the customers!!! This 20 minute question had turned into an hour long visit!!! This is ridiculous!!!

Just so you know, I was told by the manager that this store does not sell phones. I am a Sprint Customer & I broke my phone. I was not due for an upgrade & knew I had to pay out of pocket. This is how the most frustrating conversation of my life went:
Me: I broke my phone and don’t have insurance or a warranty, so I need to buy a new phone.
Belinda: We can only sell phones for Sprint service contracts or Sprint Customers. I can not sell you a phone without a contract.
Me: Ok. I have had a sprint contract for about 12 years & I broke my phone so I need to buy a replacement.
Belinda: Why don’t you have it repaired, let me check your warranty.
Me: It’s out of warranty, I’ve checked all options by calling Sprint. My only option since I have no insurance and no warranty is to buy a phone. Sprint repair says they can’t fix water damage. I dropped it in a puddle and ran over it, so I have to buy a new phone.
Belinda: I’m sorry, we can only sell phones to people with a Sprint contract.
Me: I have an active contract! I just need to a phone so I can USE Sprint service.
Belinda: Let me look up and see if you are eligible for an upgrade.
Me: I already did that, I am not eligible.
Belinda: We don’t sell phones here. They have to be activated before you leave and you need a sprint contract with a sprint phone number.
Me: Yes, I am aware of that. Please listen to me. I have a contract. I just want to buy a phone and use the sprint issued phone number I already have. I know I won’t get a discount, please! I just need a phone.
Belinda: in order for me to sell you a phone you have to have a sprint contract and a NEW sprint phone number. You’ll have to add a line.
Me: I am at the maximum 5 lines for a family. I don’t want a new phone number. I have a contract, a sprint phone number, I JUST WANT TO BUY A PHONE and you can activate it with my exact same sprint issued number.
Belinda: Why don’t you go to the repair shop and have your phone repaired? Or, I can look to see if you are eligible for an upgrade. We don’t sell phones here. You have to be a Sprint customer and activate your phone here by signing up for Sprint’s service in order for me to sell you a phone.
Me: (((banging my head against the wall))) Goodbye Sprint. Goodbye Belinda.
Sprint,
You really can’t be serious that THIS is the only manager material you can find in the entire Inland Empire??? Seriously??? And, Belinda has an attitude to boot.
Do you read these reviews? Do you understand that this store needs some SERIOUS INTERVENTION???

Make sure before you walk out of this store after making any sort of change/​upgrade/​new contract etc… you ask them to print out and show you an itemized list of everything you are agreeing to and signing. No matter how charming or personable the associates here are and even if they are a manager you must make sure to ask for a print out of any and everything before you walk out the door or you may end up with charges and services you were mislead to believe were «free» or giving you «significant savings». I’ve been a sprint customer for a very long time and this is the first time I have ever been mislead so horribly. DO NOT hesitate, be afraid, or fear sounding like an idiot by questioning anything they try to sell you or convince you to add on or sign up for.
These reviews are just for my experience at this store not sprint overall. Fortunately sprint customer care was able to help me out with most of the concerns/​complaints I had. Also visited another sprint store in another city and had a completely positive experience. Damn shame. Lesson learned!!!

Horrible Customer Service!!! Everybody has a different story and they lie and cheat. I made a BIG mistake by switching from AT&T to Sprint. Thankfully, I didn’t sign a contract so will be changing carriers asap. I hope to spread the word about the rude, dishonest employees in this store so no one has to go thru what I have. Can’t believe I actually paid money to this company when I am treated so poorly. Not only very poor customer service, but poor phone service too!!!

Waste of time and rude customer service. I went to this Sprint store to see about getting a new phone. I was due for an update and got the Note 4. I paid $ 275 total but 15 days later the screen stopped working so I took it back. They gave me a crappy refurbished phone. Two days later it wouldn’t charge anymore. They gave me another one and this one has glitches. I go back and they had the nerve to say that I’m mistreating the phone. I paid for a new phone I expect to own a new phone not a used piece of shit. I’m on the fourth refurbished Note now. It’s been 30 days since I bought the first one and I’m very pissed at the way they treated me. The first time I walked in they treated me like I was their best friend now they don’t know who I am. They’re very disrespectful and dishonest. I wish I would’ve gone Verizon instead.

This is THE WORST sprint store in the whole world. Only go here if it is your absolute last resort. They lie just to get you in their store to waste your time. Don’t believe anything they tell you!!! Terrible customer service! I would give them 5 negative stars if I could.