El Pollo Loco

Two stars.
Why?
The chicken tostada was atrocious. The lettuce was equivalent to feed left over for consumption by farm animals at a trough.
The price for the quantity and quality is 1.5x more expensive than Chipotle.
I have gone here 3 separate time and food was either subpar or downright inedible.
Stay away.

I was in here yesterday for 2 shrimp tacos as I was getting through the last one I could taste the last bite as being cold of course I spit it out but the damage had already been done, needless to say I’ve been up for several hours with food poisoning. I’ve been vomiting I have extreme shakes and a fever. I don’t normally write Unilocal reviews but if I can keep anyone from having to go through this I will, it might be my fault from ordering shrimp from a chicken place

I’m a little confused about the 4 stars that everyone is giving. I just moved into the area and have always liked El Pollo Loco because of its freshness but the last 2 times that we were there, our chicken was extremely dry and looked liked it’s been grilled 3 hours ago. Maybe it’s because we’ve taken our meals To-​Go and therefore less likely to launch a complaint. Either way, the quality is devastatingly disappointing.

Every other time I go to this location they mess up the order forget my flour tortillas, forget to give me salsas and for like $ 8 that I pay for El Pollo bowl I barely get like three pieces of chicken now come on. so I contacted corporate office who sent me a certificate for up to $ 10. A couple weeks later I ended using it. iris, one of the supervisors at the location asked me where did I get this certificate from… i told her the corporate office sent it. she then asked me to give her the envelope that it was mailed in… I thought this was very offensive and very rude they were calling me a liar it was their mistakes that led up to this. So after a couple weeks I decided let me give them another try because it is a convenient location to where I work and I do like the food so a few days earlier I received another certificate from the $ 10. when I tried to use the 2^nd certificate Isis, one of the other supervisors, said you already used the certificate. She said that they never mess up my order calling me a liar again. I said you need to take that up with the corporate office its not my fault they sent me 2 certificates she said you don’t need to be coming here to this location anymore we don’t need people that are complainers so I ended up calling the corporate office in complaining again and I told her I would never be going back to this location again.

The quality of El Pollo Loco’s delicious choices can’t be beat for their price!
I can always count on tasty, healthy food at PL. For example, my favorite is its three piece chicken meal with sides of black beans and a green salad. To reduce sodium and fat I remove the chicken’s skin and order corn (not flour!) tortillas (…all together, enough high quality food for 2.)
Typically, PL presents a clean and comfortable environment for my fast food meal. (Although its salsa bar gets sloppy sometimes.)

Food was ok. I always go trew the drive tru. I wish it moved a little faster at times. Girls that work there need to smile more.

in a hurry to leave out items in my order 3^rd time now getting old called and asked for a manager was hung up on check your food!

This place is awesome food is always great their menu is so good a, little pricey but that’s OK. I’m always in and out very quickly their staff is super friendly I really love now that they added all their shrimp items to their menu everything is so tasty love coming here they’re all so awesome thank you.

Pretty Dang Good!
I got a coupon page from El Pollo Loco in the mail. I’ve been to El Pollo Loco plenty of times back home in the Bay Area and I’ve never been horribly disappointed so I figured we’d give it a shot. Beside… It’s Monday so my desire to cook is low.
We used the $ 10 dinner for two coupon. The amount of food was perfect for my little family of 3 (see pic).
The location on Sunrise is clean, even the bathroom smelled ok. So they get points for that. The salsa bar was neat and organized, drink station had no trash laying around. All the tables were wiped down.
The cashier was friendly and our food came out quickly. The only thing that annoyed me was having to go back so many times to ask for stuff I realized I needed but didn’t have like extra plates for kids, extra utensils, more lemon at the salsa bar. But all in all the service was good.
As for the food. The chicken is always moist and the skin is flavorful. The salads were descent, lot of green, good size, and enough dressing. I ate those with some chicken and salsa on top. Dom and Ava seemed to like the Mac and rice although I’ve have to say the Mac was super bland, as was the broccoli. Their rice isn’t amazing but nothing to complain about. Our tortillas were nice and warm. And the churros were ave. I’m kind of a churro freak so I gave them to the kids to avoid disappointment.
Good job El Pollo Loco for making a fast, tasty, affordable dinner.

Good food, customer service has always been great. They have messed up my order once, which they forgot to give me my chicken (figures lol) But all of the other times have been problem free. I Love the side salad with that dressing, so yummy! Chicken is tasty and flavorful, drinks are good sizes!

I’ve been going to this El Pollo location for about 3 years now. I’m a frequent customer and enjoy the food very much. One of the main reasons I love coming back is for the staff, especially the staff they have now. They are very friendly, courteous, and accommodating.

Corporate got back to me with proper compensation and said they will be addressing the issue with the store manager/​owner. I will be going to another location to redeem my voucher though. Hope the employees get the propber training.

El Pollo is one of those restaurants that reminds me of a roulette wheel, one time its great, the next not so good. The next time the serving size of chicken is plentiful the next it looks like the chicken came out of Auschwitz its so puny and small. And as always El Pollo is very pricey. If you get either their half chicken or whole chicken meal you get a much better deal.

El Pollo Loco overall has great chicken. I enjoy the crispy skin from grilling the chicken and the marinade they use. Depending on my mood, I will order the 2 or 3 piece meal, burrito, or a salad. The 2 or 3 piece meals will come with two sides of your choice. The El Pollo Loco on Sunrise Blvd has good service. I haven’t had a bad experience here yet. Sometimes someone will walk around with a tray of mints or hot sauce for you to take. Ladies at the counter are nice and have no problem taking your order.

I’ve had lunch here several times, and can only describe it as adequate. Portions are small, food is unremarkable, not much value for your dollar. Usually I wouldn’t take the time to post, but my last experience was exceptionally bad. I ordered a carne asada burrito… at first couldn’t find any meat through all of the rice… but when I did I wish I hadn’t. It had no particular flavor, and was so gristly most of it was inedible. Location and convenience are the the only thing keeping this restaurant open. That’s likely to change however as a Chipotle is opening up across the street. Go to the Adalberto’s across the street in the mean time… you’ll be glad you did.

Good food, good customer service. They usually help you with your coupons patiently :)
Will I go back? Yes!

I’ve been coming to this El Pollo Loco location for a couple of years now and have always had really good service, great & tasty food, all at decent prices. I typically take my order to go but the few times I’ve eaten inside, everything was clean and all empty tables had been cleared.
I stopped by yesterday to grab some chicken and I barely made it in the door before I heard a very friendly «hi!!» The service was quick and the chicken tasted very fresh & hot off the grill. I also love that they have a help-​yourself salsa bar.

The food is AH-​MAZINNGGGG. The chicken is always flavored really good and everything always tastes great. A much healthier choice than KFC or Popeyes.
The workers here are kind of rude, the don’t smile and are not very friendly. They also have an attitude when they take your order. SMILE!

I love you «CRAZY» chicken! Especially your tortilla soup. Please consider another location in Roseville so I can have you for lunch! Also something closer to actual city of Sacramento would be cool too. It doesn’t matter where you go because you will be successful! Thinking about crazy chicken here in Roseville while at work…

I’m chagrined. This place is awfully pedestrian but I love the chicken!
Meh!