Amerigas

PROFLAME PROPANE aka AMERIGAS. HORRIBLE CUSTOMER SERVICE
FYI if you are signed up for estatements and make payments online, their system is faulty!
Proflame knocked on my door today and said I had not made a payment in 3 years and they were locking my propane tank. I say «this is impossible, I pay it online every month and have for years!» My bank statement proves this, and I have screenshots from their website with receipts that they have been paid.
However there is a glitch and their website will not communicate with their actual billing in the office.
#1 They should not offer e-​statements or payments through a website if their technology is not working
#2 Id think if I seriously hadnt paid my bill in 3 years, I would have expected them to at least call me or send me a letter or even an email
#3 They were so rude and condescending on the phone threatening to lock my propane tank when the mistake is 100% theirs. Rae and Tiffany would not even listen, were very rude, and I was in tears for about an hour on the phone with them.
NOT RECOMMENDED!!! GO ANYWHERE ELSE!
And if you are a current customer using their online system and e-​statements, you may be surprised to know that although you think youve paid on time every month, that they are too inept to actually accept the online payments.

Apparently Amerigas and Pro-​Flame have merged. So here is my experience with Pro-​Flame just in the past 6 months.
HORRIBLE!!! Do not waste your time or your money here! Their customer service is worse than horrible. We recently bought a house in Ramona and after our first fill up when I called back to make my 2^nd appointment with them, Nancy at the front desk informed me that she hadn’t received my prior payment. HOW THE HELL was that possible because I gave her directly my CC # and she said that she would charge it later that afternoon. Now I’m expected to pay for my last fill up plus my new charge all at once? I think NOT! So after arguing with Nancy about the situation, finally the manager offered to give us an extension on the current charge. So now that I’m sending our 2^nd payment I thought it would be wiser to send an actual check so she can’t lose the post-​it with my CC # on it… and of course they still haven’t cashed my check yet and it’s been over two weeks!!! Once again I can’t get ahold of anyone because they DO NOT ANSWER THEIR PHONES!!! I keep getting a recording saying they’re busy!!! And they DO NOT call back!!! Unacceptable and completely unprofessional! This company is a complete Waste of time and money, Seriously!!!

This is the worst company I have ever had the displeasure to work with. I received a bill in the mail for $ 1200. I immediately called and spoke with someone who said that’s obviously a mistake and we’ll call you back. Nothing. Next call, no that’s not a mistake but let me look into it and call you back. Nothing. Left a message next. Nothing. I finally TOOK A DAY OFF OF WORK to get this taken care of. Elizabeth in their «accounting office» is a royal b-​tch, but someone else in the office directed me to the district manager who was at the ProFlame location. I went and spoke with BEN SULZER, and he guaranteed he would look into this and call me back. Nothing. Left several messages for him. Nothing. I finally left a message on the Amerigas national Facebook page, and within 2 weeks BEN finally left me a message that he’d take off $ 1K, and they’ll replace the bad meter. The problem is that my bill is now over $ 2,200 (for propane!!) Next I know they are taking me to collections and the collection agency claims that Amerigas never offered the $ 1K adjustment. The original collection agent indicated that she hears this same type of story over and over from the people she has to call for them. I now have a new person from this collection agency who is getting nasty with me, but I refuse to pay them a dime until this is resolved to my satisfaction. The bummer is that I work in accounting, and I know how easily this could have been resolved.

Working with this company is like stepping back into the 1950s. They close every day for 2 hours for lunch and don’t answer the phone! So you have to find the time to call them during your own busiest hours. Then when you do remember, most of the time you get a recording that says that «your local office is not available to take calls.» Long story short, it takes about 20 phone calls to finally reach a real person.
Once you get a hold of them, they are crabby about half the time and disorganized all the time. They seem to love to bill you for stuff you’ve already paid for, but if you call and ask about it, they can never figure out why they send you a bill in the first place. So usually the fees are waived.
Sadly, the easiest way to get a hold of them is to get in the car and drive to the office — ideally on a day when it’s pouring rain so you won’t have to deal with a line of other people who were tired of calling.
Thank goodness, I refused the auto refill plan, so I didn’t have to deal with all of the creative billing drama that others have reviewed before me. But the alternative isn’t that fun either. I use up all of the gas in my tank until one day my shower isn’t hot anymore and then I have to take cold showers for a week until they meander their way to my neighborhood to give me a refill. Based on these other reviews, this actually seems like the best option — other than, of course, choosing a different company.

This company should be out of business!!! They are real snakes. They put me on an auto service WHICH I DID NOT REQUEST!!! and then I guess billed me… but I NEVER knew about the bill… never received a notice in the mail, never received a phone call (because they had in their system the wrong number!!!), NOTHING… then I guess they sent it to collections WTF!!! I pay all my bills, get billing statements regularly, very good at book keeping type stuff, etc. Their is NO WAY I missed their supposed multiple attempts to contact me… BS… I am soooo pissed! Plus the first two times they sent the driver to a wrong address and couldnt find our place… I called twice to try and fix their inputting skills for now both my address and phone number. Obviously they sent the notices to the wrong address and obviously they had the wrong phone number… and forgot to fix it… urgh Im so mad… PLEASE dont use them… so far ferrel gas is the only company that doesnt rip you off. Pro flame Ramona is worse so dont use them either… they put me on auto refill again not requested and then they also charged me for 300 gallons… I only have a 250 gallon tank… they are insane. Wow I must have really bad luck with propane companies or something

This company is constantly increasing prices without notice. Manu of us on Tag lane are tired of the high prices. I don’t want to watch over my bill monthly to make sure they didn’t increase it again. They won’t even schedule a day to pick up their tank. I and with others on Tag Lane have switched to Kemp propane. Great instillation service and great customer service from Chris.