Kamps Propane

Kamps is not a professional place at all. My husband and I were smelling propane in our garage thinking it was the gas line to dryer that is plugged off. So we call up kamps and come to find out our tank is EMPTY. They have not come by to check it and make sure that’s it’s good for 6 months, when I was told that they would come every month to check it. We are a full time working family so we never know if they came or not. Of course they gave 4 different excuses and couldn’t fill it up today but will come tomorrow. They they don’t show up we are getting a refund and cheating companies.

Kamps in Ramona has got to be the most unprofessional company I have dealt with in years.
We recently move to a new rental & the landlord had used Kamps, but said we could change to another company. Having never dealt with propane like this before I called all the propane co. in the area to get an idea of what the norm was & also asked my neighbors. Surprisingly enough every single person I asked said stay away from Kamps because they are rude & overpriced (their words).
I still wanted to give them a chance & called to get info. I spoke to Brittany, who gave me pricing (less expensive than ProFlame, but more expensive than Ferrell) & told me I would have to pre-​pay a huge amount since I was not an established customer. She was very short & not very helpful in answering many of my questions. She acted like it was a bother to help a customer (or prospective cust.).
After getting all the information we decided to go with Ferrell because the pricing was better & the people were way friendlier (almost like they were happy to have me as a customer) & professional.
The task of having Kamps remove their tank from the property remained & I called to have them come get the tank the day of (or after) the new tank was installed so there would be no gap in use. I spoke to Shannon who told me they can only come today & they don’t schedule pick ups of the tanks. I re-​explained that I was calling in advance to let them know (trying to be courteous) that I will be changing the tank on X-​day so they can come get it after that point. She had major attitude & simply refused to listen to anything I said. I asked if they were closing the business tomorrow since «no-​one» would be able to pick it up «anytime in the future», because that just made no sense to me at all. It made me regret calling them to give them advanced notice like a responsible consumer.
I asked to speak to a supervisor & was eventually connected with Jeff, who immediately accused me of not paying for the gas that was in the tank. I calmly explained to him that I was a new tenant & that if he had a billing issue with the landlord, he needed to speak to them about it, that it had nothing to do with me or the current request for them to pick up their tank. He repeated the accusation over and over, until I told him that I was very insulted and upset that he keeps accusing me of doing something wrong, when I was not even involved & that he needs to stop saying that. So to show me who’s boss, he said it again. Such a child. At this point I didn’t want them coming on the property & damaging the sprinkler heads, being that they were so responsible, so I insisted that I be present to supervise when they come. After telling me he didn’t need my permission to take their «property», agreed & asked me to call him directly when the new tank is installed & he will send someone out.
The new tank was installed & the old one nicely set aside with all the attached parts & I called Jeff & left a message. He never called me back, but another guy Bill called & I explained the issues & the reason why I needed to be present & he agreed that it was reasonable & even said he would likely come out himself to make sure it was done properly. He said he couldn’t give me an exact time, but would be here prior to 11am & would call me before driving over to the house. I thought, wow finally someone there that cares about their job & the customer.
Of course that was premature because the day of the appt. came & at 9:15am I still had not heard from anyone & thought just maybe there was an issue. I called Bill back & he told me that the guy coming should have already been there based on the route. I asked if he had been instructed to call me & he said yes he made sure the notes are on the order. Just to make sure I asked him to please follow up with the guy & get back to me. A few minutes later the guy called & said he had already been there & picked up the tank. WHAT??? I asked why he didn’t call me or ring the door bell or anything & he said there were no notes to call & he knocked on the door. I can tell you that he absolutely did NOT knock on the door because there is a security gate preventing access to the door & he did NOT ring the bell because I was sitting 10ft away from the ringer, ALL MORNING WAITING. So apparently he snuck in, went to the side of the house & ran off. I called Bill back & he said well the «girl» in the office must have lied to him about putting the notes on. So I asked him about the guy lying about knocking & he was offended, saying he was a professional worker (must have been a family member). I told him that the unprofessional behavior and attitude was why I changed co. & he said Kamps had an excellent reputation & HIS parents built the co. So apparently Bill was the owner! I said no matter what he assured me it would be done right & he is responsible. I went out to look & they left a mess, tore out a tree root and broke branches.
Never Again, Stay Away!

Just switched over from proflame and I was amazed at the quality of service from Kamps. Just had my 250 ga tank swapped today arrived on time that was scheduled. The delivery guy even called me ahead of time to make sure everything was good. He did the normal checkups made sure water heater and dryer were working properly and he even got the other delivery guy to come out and fill the tank full in the same day within 3 hours. From day 1 this has been a great experience.

I had Kamps propane at my residence for 2 & ½ years. I was a renter so I did not have a choice on the company to use for propane. Over the years I dealt with unfriendly office people and poor service. There were 3 other units on the property I rented and was once shut off by accident (because they disconnected the wrong unit). I had to go without hot water and heat for 4 days. They said that the unit numbers they had were different than the unit numbers on the property (BUT the account names were certainly different… so I don’t get it). There was no discount or special service offered to me because of their error.
Most recently, I requested that service be disconnected on 12÷3÷14. I had propane left in the tank and expected a refund. I provided my change of address to the woman when I requested service cancellation. When I had not received my refund 2 weeks later, I called and was told that it took 4 weeks to process the refund. I checked and my address change had not been processed. I gave them my new address again. In the meantime, I received an invoice forwarded from my old address. Kamps only refunded me 75% of the value of the tank (about $ 70) to compensate them for coming to get the propane. I think this is an unreasonable amount. The service fee for a visit is only $ 40.and they didn’t terminate my service until their normal delivery day for my area. When I called to ask about the 25% fee, I was told that it was not 4 weeks to receive my refund it was 60 days after they processed the cancellation request (I assumed from ¹²⁄₃). I also questioned why my address had not been changed. The woman I spoke with finally processed the address change.
Fast forward to 2÷6÷15. I still have not received my refund. I called and was told that the termination request was put in the system on ¹²⁄₁₅ and processed on ¹²⁄₂₂. They only send out checks every 8 weeks so the check is pending signature. The refund should be received 45 – 60 days AFTER they process the paperwork. Why do I have to wait an additional 3 weeks because that is how long it took them to do their work? Also, why am I told a longer date EVERY TIME I call to check the status of the refund!!!
If I do not have my check by 2÷15÷15 I am going to report these people to the better business bureau. They expect to be paid immediately but the customer has to wait 90 days to receive their 75% refund?! This is just another manifestation of their poor customer service. Thank goodness I now live in a place that has regular SC Gas instead of propane. Propane is a RACKET.

We ran out of propane. odd because I pay an every month charge of $ 60, when I called the woman said they haven’t been out to fill our tank since we moved in 6 months ago… so I realize I have only been making payments not paying the entire bill at the time so I ha end quite been paying for nothing but still, also someone was supposed to come fill our tank in 45 mind to an –hour. I sit in my freezing home with 2 kids 3 hours later still waiting…

We bought a new build house an Kamps with the contractor’s choice. We were moving from service with another company that we were happy with but thought «how different can it be.» We got a low price for our initial fill and even though our previous company would fill the tank and bill us monthly for our usage, Kamps did not offer that option. We were pleased that we were getting a lower price on our gas but not that we had to put out several hundred dollars all at once. They were supposed to put us on a route to check our propane level and fill it at 40%. When they came out 6 weeks later, they said we were empty. Then when they tried to fill it they found it was full and the meter was broken. The guy then replaced the dial on the meter and said that fixed it. Well the next 4 months and it was still 100% full. The other guy had put the dial on upside down. They turned it around and now it was mostly empty, but the guy said he didn’t think so and they would have to replace the take because the whole gage was faulty. In order for them to replace the tank, it had to be empty, but we were not to worry because as it got low they would put on a temp. tank and we wouldn’t run out. They didn’t put on the temp tank until we called them to say we were out. Hubby was on vacation then so he began calling around and found a better deal with a company that has been helpful and polite and cheaper too. (Ferrell)
About the office, the couple times that we have been in, they have seemed disorganized and one time couldn’t find our account. One of the times that they filled our tank, I asked if we could split the bill because we had a medical emergency. They said yes. It is our fault that we were late, I was still recovering and forgot to pay the second half on the day I said I would. My bad. I take full responsibility for it. I called them and she told me that I had until Tues. to pay it. I told her I would be in before that and had the money on the counter to go pay it that day (Thur or Fri I can’t remember which). Anyway, less than an hour later a man comes to my door and says that he is there to shut off my tank! I said I had just talked to her and she said Tues. He said well she didn’t tell me that. I gave him the money from the counter and told him I was sorry it was late but their office needed to get their communication in order. If I hadn’t been home, he would have shut it off. Good Riddance!

I recently switched over to Kamps after meeting with a rep on a construction site and learning why Amerigas/​Proflame is constantly raising there rates, seems a large payment was due since the merger. I called to find out my last fill price, $ 4.92/gal, which was quickly reduced almost a dollar. I the local Ramona Kamps, got an appointment to switchover, My fill rate was $ 2.66/gal. 1^st bill was $ 2.17/gal, I am also on a email link with my old neighborhood, most recent report was $ 1.99 One of my coworkers last billing from Proflame was $ 5.20 They are also a Kamps customer now along with several other friends! Everyone I have spoke with from Kamps is about as nice as could be. I’m not sure about the other negative reviews, pay your bill on time!

Lame asses let my propane run out twice and never lit the pilots. Haven’t had heat for 4 days – Idiots!!!

Kamps Propane (patriot) is great! They are out filling up tanks until 9:00pm. Good customer service and great, honest rates. I would recommend Kamps! Scott B. is awesome. 760−789−7079

patriot, kamps, Ramona energy? whatever they call themselves. shady. lady on phone gets nasty with you (chris) call two different times within 30 min. and get 2 different prices. stay away.