ZOOM+Care

My most recent visit to Zoomcare was wonderful! The PA I saw, Ryan, and Aaron at the front desk are the dream team!
Ryan was extremely kind and knowledgeable. His professionalism and thoroughness made me feel at ease throughout the whole exam. He was able to answer all of my questions (I asked a lot!) Aaron was super friendly at the front desk, and I appreciate that he went over my insurance before the exam. I felt confident in the service I received, and will definitely be recommending!

I literally scheduled an appointment less than an hour beforehand. Got to my appt 3 mins early and walked out the door, with prescription in hand 14 mins later… and the entire visit was $ 33.
Best visit to a Doctor EVER.

Outstanding service. Prompt, efficient and excellent care at affordable rates. I used to have a primary care physician but Zoom+Care is so much more convenient and the quality of care is excellent.

Ryan Cain, the P.A. was sweet, friendly and professional when I took my daughter in for what ended up being a common cold. He is one of our favorite Zoom+care clinicians!
Aaron Harvey was very helpful explaining the after care instructions and checked us out quickly.
We will definitely visit Ryan at Zoom+care when the need arises!

I promise that I’m an adult. I’ve got the birth certificate, student loan debt and credit score to prove it. But if you were gathering evidence to refute the claim, Exhibit A would surely be my inability to make appointments in advance. Exhibit B would be the fact that almost a year in to living in Portland, and I still don’t have a primary care physician. Thankfully, Zoom+Care doesn’t care that I’m suffering from arrested development. They want to give me medical care, anyway. And dang if they don’t make it easy and affordable.
They advertise having something like 500 same-​day appointments available systemwide, and while I don’t intend to take the time to fact-​check that claim, I do know that in the two appointments I’ve wanted, I was able to get exactly the time I had in mind. Plus, doing all of my insurance and credit card stuff online saved a ton of time in office. It seems like Zoom Care is really in tune with modern technology and ways of doing business, and as a result they create a seamless office experience.
The care I received was friendly, informative and efficient. I honestly think I might just keep using them instead of setting up a primary care physician. It just makes sense for how I keep schedules and how I live my life.

Today I saw dr. Kimberly
–she was very kind and compassionate. She is very good at educating in women’s health.
–receptionist was nice.
–facility clean and well put together.
— I would highly recommend zoomcare/​zoomcare insurance to anyone.

Only been here once but had a really good experience. The doctor even talked to me patiently on the phone for 15 minutes with questions afterwards with no rush. And there was no hold time. Thank you Abby.

Always easy to make appointments same-​day and staff is friendly, thorough and efficient every time!

My husband and I were driving home yesterday when we realized that I was in the beginning throes of an anaphylactic reaction (my husband is a nurse). Because of the snow storm this week and our proximity to Zoom Care we opted to go there instead of driving to the closest ER. By the time we went into the facility my eyes were swelling shut and I was seeping fluid out of every orifice and in a great deal of burning discomfort. The receptionist was kind and ushered me into a room and went to get the PA. When the PA came in she asked me if I could breathe and I said yes but that my lungs were burning and I had a bad pain in the back of my throat and was wheezing. I am asthmatic and had taken albuterol right before when I initially believed it was the beginning of an asthma attack. My husband told her I had a history of anaphylactic episodes as a child but that I had not ingested anything in hours. Once the PA ascertained that I was still breathing she asked me to go sit in the waiting room because she could not give me any medication until the next available appointment in 30 minutes. My husband was astounded and he asked them to give me some benadryl at the very least because he was going to take me to the emergency room. The PA responded, «That’s a good idea.»
My husband had to half carry me out of there (along with our terrified children) because I could no longer see and drove me to Providence Portland where the triage team saw right away that I was experiencing a severe anaphylactic reaction and rushed me to the nearest doctor for epinephrine and a host of other meds. They saved my life. Zoom Care should be called Zero Care. At the very least, they could have saved me some time by telling me up front that they could not treat me until the next available appointment time. I don’t know what the other Zoom Care locations are like but based on this experience I will never entrust mine or any loved ones care to their practitioners.

I have nothing but good things to say about my experience here! I scheduled my appointment after I finally broke down and decided to figure out a post-​cold ear issue. I got an appointment just a few hours later with Abby, an FNP. Super convenient!
Abby was informative and kind, and explained what she thought was going on after examining me. We agreed to a treatment plan, and Abby gave me instructions on what to do if my symptoms didn’t improve in a week or two.
Thanks so much, Zoomcare!

If zoomcare can’t confirm your insurance ahead of time, you have to pay out of pocket. If you make an appointment after 5, and your lovely insurance company is closed, then you have to pay yourself. But of course they won’t tell you about this over the phone when scheduling the appointment… And if you schedule after the cancellation grace period, you’ll be stuck paying even if you want to skip treatment.
Nice staff. Running late.
Last time I used zoomcare (different location), I paid for my service and then still received a bill in the mail for the same thing. I called and they straightened it out, but come on. Get it together.
This place is fine for urgent situations, but go see a real doctor for other stuff. It’s the Walmart of care providers.

Felt terrible, suspected strep, couldn’t bear the thought of driving for 40 minutes to my doc. Went online at
and was able to get an appointment at the exact time I wanted (1.5 hours later). Everything was easy from check-​in to check out. Sandy was professional and friendly and efficient. I left with my antibiotics within 20 minutes from my arrival. I appreciated the efficiency because I felt awful. I also appreciate the clean, simple, bright décor. A great experience!

I am busy. I went to Taiwan for work and came back with a weird rash. The kind of rash that seems not interesting except it make me scratch my hands and feet at night and look up symptoms at web md at 6 am I tried my regular doc and a recommended dermatologist, they were busy. It’s a holiday weekend and I have bumps on my lip. Creepy… I went to zoomcare, they were nice, gave me an RX and assessment the same day. I like making the appointment online. I like NOT having a rash conversation at work in my cubicle.

As much as I love the convenience & speed of zoom care, today I felt that it came at the expense of my health when the doctor/​pa-​c selected which of my health concerns to address without even providing me with a follow up plan for one of my health issues.
When I inquired, she said I could come back tomorrow if I wanted.
I believe that no acute health concern should go in acknowledged by a medical professional. If time was an issue, I believe that the proper standard of care would be to at least minimally address it by making a plan with the patient. Additionally, I believe if zoom care is to place a quota on what a provider is allowed to address, the provider should give the patient the information and option to decide which issues to address.
I highly recommend against zoom care unless you’re in the market for the fast food of health care. But ultimately I guess I should have known…

I knew exactly why I was sick, and it happened on a Saturday morning. Rather than waiting eight hours in the ER, I was able to schedule an appointment here for thirty minutes after I went online. They did labs and an exam and filled a prescription, all within 20 minutes of setting foot inside. I didn’t even have to get my prescription filled myself!
t was fast, easy and relatively affordable. They have a small pharmacy inside with common medications, and they also follow up with you via email. I don’t think I’d go here for anything comprehensive, but as long as you have some idea of what’s wrong with you and it’s not particularly serious, I’d give it a go again.

I am so glad I found Zoom Care. The Burnside clinic is awesome, the staff professional, friendly and caring! Kevin and Dr. Kim were kind, understanding and comfortable to be around from the first second! I don’t have medical insurance and found the costs very reasonable as far as quality medical care goes. From the first call I made to them for information, to making my appointment, to them helping me once I was at the pharmacy to assist me with an Rx, I just can’t say enough about how impressed I am at their quality service and care! I recommend Zoom Care to anyone out there looking for personal, quality, affordable health care! My whole family is going to Zoom Care from now on! Thank you Kevin and Dr. Kim!

I’d never been to a ZoomCare before and for some reason, was a little apprehensive, I’m not even sure why. I recently had a surgery (not at ZoomCare, they don’t do that!) and unfortunately, my incision became infected. My regular doctor was going to be out of town for 2 weeks but I found out that ZoomCare is covered by my health insurance and I only have to pay my regular co-​pay. I live just a few blocks from the one on E. Burnside so I thought I’d give it a go.
I have to say, this was one of the best healthcare experiences I’ve ever had. Kevin at the welcome desk was remarkable, efficient and very friendly. The provider I saw on my initial appointment was Kari Steinbock, PA and she wanted me to come back the next day for a follow-​up so I had to go two days in a row. It was a different provider the second appointment (Katie Medwar, FNP) but both were outstanding and I felt immediately comfortable with both of them. Besides being extremely nice and caring, I really felt included in my plan of care which isn’t always the case with healthcare providers unfortunately. One thing that I thought was great is that there is a flat screen on the wall in the room so you as the patient can see what the provider is charting as they’re typing. This helped to make me feel included in what was going on and not like the provider had her face in a computer instead of focusing on me.
The other thing that I thought was great about ZoomCare is the way the discharge instructions are provided. You get a print out that really breaks down what your diagnosis is along with some frequently asked questions about that diagnosis. The language in the discharge instructions are informative and professional yet are easy for pretty much anyone to understand. I’m actually a registered nurse at an area hospital and I WISH our discharge instructions for patients were set up in this fashion.
Its overwhelming to navigate the healthcare system for anyone, even myself as a medical professional. I’m really grateful for the experience I had at ZoomCare and would recommend it to anyone needing urgent care. I’ll continue to see my regular provider for routine care but for anything that I need to be seen quickly for but doesn’t warrant an emergency room visit, I know I’ll be heading to ZoomCare.
Addendum: 3÷27÷2014.
I wish I could give this place 10 stars. I called the main customer service number because I had a follow-​up question. The rep I talked to said she’d let the provider at the East Burnside clinic know that I wanted to speak to her. Within TWENTY MINUTES Katie Medwar, FNP returned my call and she had actually already emailed me before she saw that I called. I have a great relationship with my regular primary doctor but it usually takes a day or two (or longer) to her anything back from them. I don’t think that’s a reflection of my doctor, just of the process in place. ZoomCare seems to have efficiency down to a science but doesn’t compromise customer service and patient care. As someone who works in the healthcare field, I know what a difficult balance that is and I feel grateful that this exists for us in Portland. Thanks again everyone at E. Burnside ZoomCare. I hope I don’t have to see you again soon but I can’t tell you how much anxiety is relieved just knowing you’re around the corner when I need you!

As crappy as i feel right now I am PSYCHED to be able to rave about how awesome ZoomCare is again.
Sore throat, feeling rundown but no fever and pain responds well to ibuprofen even though the back of my mouth is a horror show of swelling. No big deal, right? Not until the fifth day. Then it’s time to get ZoomCare on whatever is going on in my neckular region.
I call about 4pm and get an appointment at 7:15, which is like yawn for ZoomCare. My doctor would poo bricks at the thought of seeing someone after happy hour and on the same day? GASP! The horror.
But I must be insane because I get there like an hour early. Is that a problem? ZoomCare doesn’t even know what that word means. Boom I’m in. And it’s the same person I saw last year at the Alberta location. So, minor caveat there for journalistic purposes, but Kimi’s awesome so as a patient I’m anything but concerned.
A few questions, then it’s time to check out the wreckage that is my throat.
«Wow. Your tonsils are almost touching.»
Damn right. Oh, wait, that’s bad. So a few questions, a rapid strep test (those double barrel swabs trigger my gag reflex something terrible) and then we’re updating records and she’s getting background on me and BEEP (her laptop really beeped) I have strep. Crap. But they had the pills and Kimi told me to take tomorrow off work and throw away my toothbrush after the antibiotics start to work. I’d have never thought of that.
ZoomCare yay!
Regular doctor’s offices boo!!!
Speaking of «offices», let’s throw some happy-​happy the way of the admin support. My insurance company isn’t the i-​dotting and t-​crossing type and the dude at the front desk is gonna have to charge me the full nut (did I mention ZoomCare has prices lists? Try getting one of those out of your doctor) because he can’t automatically verify my coverage. At most places this news would be delivered with either preemptive cruelty or with saccharine rending of garments and gnashing of teeth. Not this dude. He just lays it out with the proper sized spoonful of sugar. He should teach that. Plus I get the sense if my insurance office had been open he’d have been happy to call.
I wish the academia medical industry would just freaking DIE already so we can all go to ZoomCare.

I don’t go to see the Doctor very often, so my perception of how healthcare works is very minimal. I did use Zoomcare via Skype last winter and it was an awesome experience.
This time, I hadn’t been feeling well for a couple weeks so I decided to find a Doctor. I called three practices my insurance company listed near me and none of them answered their phones. To my dismay, I thought to myself, but I don’t feel well, I have insurance, it shouldn’t be this hard!
So I went online to
and I made an appointment at this location in just a few minutes. It simply shows a list of all the available time slots. I even showed up late by 3 minutes or so, they admitted me with a simple address change on their computers (no stacks of paperwork!), and the Doctor saw me a few minutes later. Practically on time!
I was seen by Kimi at this location and she was fantastic. She asked thorough questions and took notes on her MacBook Pro which was hooked up to a monitor so there was complete transparency to what she was writing. She then proceeded to give me a test and exam. Afterwards she thoroughly delivered my diagnosis by running through everything that she noticed during the exam in combination with the test results and my answers to her questions. It was incredibly thorough and informative.
I love that she used sentences, like, «I heard you say…» It shows she was truly listening! Thanks to the monitor she was able to show me diagrams of my sinuses on her laptop and explain to me what was going on with me. The entire experience with Kimi and ZoomCare was fast, informative, and compassionate. US Healthcare could take a HUGE lesson from ZoomCare.
ZoomCare, you’re doing it right! Please keep doing what you’re doing! Also, thanks for treating me the same when I didn’t have insurance a year ago and being affordable with and without!

I have zero complaints regarding Zoom Care they have always been 100% in every visit I’ve ever had.