Palm Beach Tan

This is the second time in a row the Mystic machine has messed up on me. Maybe a week or so ago I went in to spray tan and it was only spraying air. I alerted the front desk, we tried again, and it only sprayed air. So I had to head to the airport to go on my vacation without one which sucks but it happens. I came back again today figuring the problem would be fixed by now and got into the Mystic and it sprayed HALF of the time. Each turn it sprayed less tanning solution and I had to rush home to shower in hopes I dont end up looking like a zebra by later today. The girl at the desk was apologetic and said there was just someone in there and it worked but why then would it only break for me? I will never risk getting a spray tan at this location again I’m just going to have to travel the extra distance to the Broadway location.
Also, I’ve recieved conflicting information at this location regarding the lotions/​primers/​intensifiers/​bronzers I should be using to cocktail tan. Every time I come in it seems someone tells me the last person was wrong about what I should be using and it seems like all they want me to do is buy the whole shelf behind them so I have all the wizardry for a perfect tan. Broadway location is much more knowledgeable.

I am an frequent spray tanner, have been with PBT for years. This location has yet to prove me wrong. It is the closest location near my home. When I’m desperate for a last min tan I will come here. The last 3 times haven’t been so bad. UNTIL last night. Yes i know sat and sun PBT closes at 8pm, but i rushed over and walked in at 7:51. (closed sign already off) She had asked me what i wanted to do. I was very happy because I had made it before 8. I tell her Spray tan pls. she said Im sorry i cannot let you spray tan, our policy is that we have to be out of here by 8pm. SOOOO PISSED. THIS HAS NEVER HAPPENED at other locations. she said they shut down the spray machine at 7:45pm to clean the filters and kept repeating we have to be out by 8:00pm. SOOOO was she going to let me bed tan for 12min? obviously not out by 8pm. who knows. I’m over it. My fault for going there in the first place.
I’ve tried to contact the manager via email before. but no where to be found.
best bet try another LOCATION.

Love Palm beach the employees are always really nice. I like the stand up bed and the combo platinum bed the best although sometimes the combo seems to have light issues a lot. This place is always clean! and I love the special upgrade deals Palm Beach offers. And it’s awesome they have $ 10 sprays on Mondays.

This location is not the greatest and does not have friendly workers. I’m pretty sure if I didn’t say «hi» and «bye» to the blonde girl working, she would have ignored me. Go to the Wood Village location — nicer place and nicer people!

Clean, professional, friendly service, quick. Not much more to ask for from a tanning place but it is always a good experience when visiting here! Thank you for keeping it clean. Laying in your own pool of sweat is bad enough but knowing its just your sweat is better. (i guess)

Ok, I moved to Portland 2 months ago, found a coupon online for a cheaper mystic and wanted to try this place out since it was right down the street and I could become a frequent tanner. I showed up and presented my coupon. The girl at the front asked me for my first and last name. She then told me I could not use it since I was in the system from a different location. I explained that I used to go tanning at a location that Palm beach had bought out, but i have not been there since mmm maybe 2008. She then argued with me and told me that wasn’t true. Which really it WAS! They obviously did not care to have my business, she did not tell me any specials or even care to offer the regular price mystic (which I would have bought anyway, if she would’nt have copped an attitude.) Not to mention there was not a single sole in this place. I wish I would have read the reviews about this place first. I suggest even if you are a «new member,» save yourself the time and go somewhere else

I really like this salon, i go during the winter months only and when I don’t use the tanning it takes small monthly amount out and saves it till I want another package later. I really like this by the time I need a new package I have already paid for a good portion.
The staff is really friendly and once you come in a couple time they start to remember you’re name which is nice.
Beds are always clean and they always have cool new beds that I love to try. I always come out looking tan, even without lotion.
Great place overall ill be back in fall! :)

Horrible service
Long waits
Dirty dirty dirty!!!
Uhhh gross

I am SO glad the one month package I purchased ended.
Here is how it started. Sign says «$ 19.99 to tan all month». You get in and no, it’s actually $ 39.99 because you have to pay to join the stupid club for jerks. I don’t want to be in a tan club/​program/​cult. I just don’t care. I just want to pay for my tans and leave as quickly as possible.
So the girl runs through all the options and I tell her more than once that I won’t do a EFT (auto pay) from a credit card/​debit card/​checking account/​you name it. I won’t. You know why? Because it’s tanning. They want you to believe all this science and fancy lotions and they have a QFC secret recipe for achieving a «healthy» tan (Ha!). I don’t care, this isn’t the the bank or insurance, you don’t get to deduct money from me monthly for tanning. So I tell her no auto pay, and of course all the options she gives me are auto pay, till she finally tells me that I can pay for one month at the Silver level for $ 49.99 plus tax. Yes, this is a lot but I prefer just paying out of pocket than giving them authority to charge my card. So I pay it as soon come to find out that every time I come in, I will be asked to either upgrade my package or my lotion. I never do this.
First off, they tell you that the lotion is the majority of the tan. There lotions are ridiculous marked up. Trust me, this is where tanning salons make a ton of money. So you just buy your lotion on line for 75% less, and they tell you it’s not good because maybe it’s expired, etc. But honestly, it makes me tan, and it smells good, and that’s all that truly matters.
Then you come to find out that they have maybe three «Silver Level» tanning beds. Keep in mind, this is also the level that is being advertised for $ 19.99 (but it’s actually $ 39.99) so I am sure it’s the most popular option. Want to know why? Because every god damn time I came it there seemed to be a 25+ minute wait for a bed. It’s awful. I tried going around 11am, lunch time there was no chance, and even after 2pm there is a wait. There is nothing worse than sitting in a tanning salon waiting room listening to the employees talk about the most inane things. It’s mind numbing. To top it off, when you say something about the wait you get «well there are bed’s available at the blah blah blah level» which of course you have to pay more for. And of course I don’t. If you call in, they don’t make appointments. I was told because the wait is rarely long. I believe the website says this as well. This is not true.
My final pet peeve? Don’t call your cusomters «hon» unless you are a middle aged vegas cocktail waitresss. ESPECIALLY if you are under 25 years old, and you are calling women older than you, «Hon». It’s very tacky.
Worst place ever. Don’t come here. I just joined Tan Republic/​Tan Rio. Much much much better.

Well, things started out wonderfully…
I was starting to run out of lotion, so I purchased a second bottle. The price was $ 50. I didn’t use the new bottle right away because I still had some of my old bottle left.
The new bottle was a different kind than I had been using – one that I was promised was good for sensitive skin. But when I went to use it, I broke out in hives that were so bad I didn’t go tanning for 6 days. When my skin healed, I went back in and asked to exchange the lotion. All I got in return was passive-​aggressive attitude. I had to fill out a form and was told the owner would need to review it and would probably tell me «no.» Today, after 4 days, I got the «no» phone call I’d been waiting for. And the owner didn’t even call me herself; she had one of the salesgirls do it.
Apparently they have a policy that all products must be returned within 7 days. I had no idea. Had I known it was urgent, I would have tried it sooner and returned it much more quickly, but I didn’t imagine it would be an issue.
I was treated like someone who was trying to get away with something, or to cheat them out of something, and to say I’m insulted doesn’t begin to describe how I feel. I actually feel victimized. I was pressured to try a new product, and the new product gave me hives, and all I wanted was to exchange it for one that doesn’t give me hives.
I don’t think I’ve ever been treated this way by a business in Portland. I guess keeping my $ 50 is more important to them than my overall business. Bye-​bye, Palm Beach Tan.