Community Management

I live in a condo building with a great homeowners association. The Board does a great job in taking care of the building and any concerns residents may have. I believe a huge part of this is due to our property management company, Community Management, Inc. (CMI).
CMI consistently provides good guidance and customer service. They do a great job in communicating with the residents. CMI provides timely notices, excellent follow-​up, and show real care dealing with their clients.
Over the years, CMI has recommended top notch vendors for work I needed done in my unit. They never just give a single contractor, but a few options, which is really helpful.
I’ve worked with several CMI community managers since 2009. They have all be so nice, having a great sense of humor and unflinching ability to handle situations. It’s usually not over a good situation where you have to contact your property management company. But CMI works hard (heck, even on weekends!) to resolve any issues, big or small.
Currently, our manager is Haven Seagraves. Haven has been great to work with on solving a problem with water on my deck. He responds quickly and professionally. And he even mentioned that he’s up for meeting my 5 pound, barky/​protective, dog, when most of my neighbors would run the other way!
I’d recommend CMI to any condominium association.

They continue to be very poorly run.
Save your money — run quickly from this terrible company.
They don’t respond to requests until you send in several emails… they hide behind a poorly run community «portal» that is not kept very current and claim everything is there…
Absolutely no sense of service!
Update — now on the 3^rd request for simple exterior light replacement -
I get yet another lame excuse that they cannot find the original maintenance request… then no one seems to know what’s going on…
Absolutely inept.

I had worked with CMI at another condominium complex I lived at about 10 years ago — they were very good then.
I asked them to submit a proposal for the condominium complex I am at now and they were chosen — and had been good… at first.
Sadly the manager we had left and the replacement is inept. The new manager only responds to emails occasionally and they do not provide adequate notice of maintenance work to be done that affects residents — such as needing to close your windows — less than a day is NOT sufficient.
We pay a lot extra for a website which is not kept current and the rest of the work being done is very shoddy.
I recall during the review process that they were by far the most expensive but they are NOT worth it.
Do not engage this firm, you’ll be disappointed and much poorer.

I have lived in a building managed by CMI for the last 12 years (The McKenzie). They do a great job and I’m impressed with our staff from top to bottom.
Our Building Manager and his Assistant are thoughtful, responsive and get things done in a quality and economic way. They and our Board make sure that cost is carefully considered in everything we do.
Since I have been here, the building went through a redesign: new electrical fixtures, artwork, carpeting, paint and more. CMI maintenance was critical to the successful implementation of this project and they make sure the building is properly maintained on an ongoing basis
About a year ago a new custodian was assigned to us. She succeeded several who were very good. This woman is exceptional. She is extremely conscientious and it shows in the immaculate housekeeping particularly in high visibility areas such as the entrance, lobby and elevators.

We have been pleased with the performance of CMI, they assisted our board with a construction defect law suit and a 3 month construction renovation project and all went better then expected. They have a in house service team with hourly flat rates so there is no worry about quality of work, we have been very happy with the accounting they have provided us. Their Sr managers are a wealth of information and very little comes up they can not answer, you have it all under one roof with CMI.

We have been very happy since CMI began managing our Association in 2010. They have been both responsive and proactive in managing our Condominium Association.

Since the change in our HOA’s management to CMI a year ago, we have been happy with their responsiveness to my requests and questions. I was initially nervous to live in a HOA when I was considering buying my condo– CMI has made everything easy and transparent.

I purchased my first condominium in 1980. After two years I became a board member and within six months fired our original management company. It took us three more management companies to find a perfect fit for that location. In 2008 I moved to UPC in downtown Portland. I became a board member at this location and along with another member did a brief search for local management companies other than CMI. Brad is our current manager and provides professional guidance, and is dedicated to assisting us in anyway he can. Any issues we may have are immediately addressed and resolved to our satisfaction.
Of the negative comments I have read, I find it hard to believe total responsibility for all situations would be that of CMI. I would find it difficult to replace the team we have, Brad, Frank, and Guy. I am enjoying the service that this privately held local company provides.

I have had similar experience as only non white owner in CMI managed building. They have provided information to white prospective buyers before owners and provide no call back to owner. I am only non white owner in building and have no other thought for their behavior except ineptitude.

This company forced me to sell my condominium I paid $ 3000 in HOA fees and did nothing to help me ignored my complaints they allowed the HOA chair and board of my condo complaints abuse me and not treat me equal because i am jewish and not from Oregon I was told to go back to the east coast the HOA chair go my condo dose not like jewish people
I am filling a civil anti defamation civil action against them as well as embezzlement for taking my HOA fees
I have filed a case with state attorney generals office