Cascade Electronics

03÷31÷16. Sadly, a second mixer that was supposedly repaired by Cascade Electronics, quit working. We sent it directly to Kitchen Aid. Today we learned that all of the parts that Cascade Electronics installed were incorrect, resulting in a new repair bill of $ 125.00 plus shipping! DO NOT SEND ANYTHING TO THESE PEOPLE FOR REPAIR!

They repaired a wine cooler a few years ago and the overall experience was marginally acceptable. The compressor fan on our under the counter refrigerator has recently started making noise. I called and I asked the woman that answered if they repaired Avanti under the counter refrigerators and she said they do. I asked her how much it would cost to pick up the unit and check it out and she said the minimum charge was $ 70.00: $ 35.00 to pick it up and $ 35.00 to check the unit out. I asked how much it would cost to replace the compressor fan if that was what was causing the unit to be noisy. She said she did not know and further stated that she was not sure whether or not they could obtain a replacement compressor fan. I asked why she could not tell me whether or not they could obtain a replacement and she said they would have to know the specifications of the fan. I asked her if I provided the specifications could she tell me if they could obtain a replacement compressor fan and she said no. She said the only solution was for them to pick up the unit and check it out. I am not willing to pay them $ 70.00 for them to pick up the unit and then tell me they cannot repair it because they cannot obtain a replacement compressor fan. I could tell from the conversation that she had little or no interest in helping me with my problem.

I just used Cascade Electronics to repair my microwave oven. They did a great job and I will definitely use them again for appliance repair.
The cheap plastic handle fell off of my Frigidaire over-​the-​range microwave oven. I had some difficulty finding an appliance repair place that repairs microwaves. Fortunately I found Cascade Electronics. They ordered the part and within a week they called to schedule the repair. The repairman came out and discovered that he had the wrong handle. He called around and found the correct handle at a local appliance store. He went to retrieve the part. Unfortunately it turned out to be the incorrect part yet again — a manufacturer issue. Within the next week Cascade had hunted down the correct part and now I have a brand new higher quality metal handle on my microwave.
Both repairmen who came out were prompt and professional. I really appreciated their patience and perseverance.

They fixed our broken Vitamix promptly and affordably, and the guy even gave me a better lid to replace the one we had for free.

We have used Cascade Electronics for repairs on two occasions. The first time out, with a washing machine, there was a simple clog that I could have easily fixed had I googled it online. However, the technician was competent and walked us through the process of cleaning it. A couple years later, same washer and same technician. This time the pump on the washing was shot and repaired. SO, why not 4 or 5 stars?
On this second trip there was a dishwasher not cleaning dishes properly. This is where the trouble starts… Based on a visual inspection only, the technician diagnosed the problems as a burned out heating element (at the total cost of over $ 200+labor). Okay, cheaper than a new new dishwasher…
Problem 1. He said that one part was in stock and another was in Seattle and would take a couple of days to get in. Days later we had to call and were told that the part (we were told was in stock) was on backorder. It was weeks later (hand washing dishes and borrowing the neighbors washing machine) before the part were installed. That was only after we went off on a rant when they initially scheduled us an additional two weeks out.
Problem 2. With the dishwasher, the technician refused to allow us to keep the old part (a warning sign we missed). After installing the dishwasher parts the machine still does not clean our dishes. Which makes us question of the part he replaced was bad in the first place. We will never know because he did not leave the old part.
Problem 3. When we called to discuss this problem we were first told by the admin assistant that the problem was not the machine but the soap we were using. Funny, we had not changed soap products in years and we never had this problem before. The next day the technician called back parroted the same line and said that the dishwasher was fixed, he would not come out to further diagnose the problem, and in fact, he was removing us from his client list because he had no interested in working with us in the future.
So we are out $ 250 and still do not have a dishwasher that is operational. Beyond «Eek! Me thinks not.» This is actually a negative star «RUN LIKE HECK away from this company» review. With such a low score, there is no wonder this business has not invested in developing their Unilocal profile.

I searched for a place that could test/​reconstruct my mini fridge that is a collectible item and Made in China; so parts are either hard to find in America or nonexistent. No other place seemed like they could do the job so referred me to Cascade Electronics. Their turnaround is 10 business days as posted on their signs, so it took awhile and I understood. But, my order took even longer so that’s why I removed a star.

I had the same experience as Benno L. Avoid them, avoid Frigidaire, but if you have to use these people, be ready for the simplest of fixes to take months. MONTHS. None of your calls or emails will be returned. They will miss appointments and blame you for that. They will show up without the parts. Then a few months later, if you bought Frigidaire, you will get to relive the nightmare.
The service guy was okay, but all the rest of it is awful.

We were referred/​directed to this location by Sharp for our microwave which was still under limited warranty. Sharp paid for us to have the microwave diagnosed and we paid the minor repair cost. The microwave worked. The staff were vaguely disorganized but that was the over all in store impression. Unfortunately, within a month or so little bugs started appearing. At first we didn’t think to much of it, until Thanksgiving day when a big bug crawled out of the holes that the microwave door shuts into as I was cooking Thanksgiving dinner. Then we started seeing more bugs. Until now, less then a week before Christmas and we have the Orkin man coming to spray and put bait down for cockroaches. That’s right. Cockroaches. Thanks Cascade Electronics for spoiling both Thanksgiving and Christmas with cockroaches.

Cascade fixed our fridge, only the fix didn’t last. So that is on Fridgidaire and the total fail of a product they make. But then, Cascade was slated to come and fix it again, over a month later, via warranty, and they were scheduled for a Tuesday. They never showed. Never even called. When we got them on the phone the next day, no apology, no empathy, they just said they’d have time to help us 8 DAYS LATER! So they miss our appointment entirely, and then don’t prioritize us, but push us out another week or more? I don’t know what the norm in this industry is, but that was some of the most brazen disregard for a customer I’ve run into in a long time.
We are now on the queue for another company. I’ll never use Cascade again, if I can help it.

This seems to be the only place in the city that repairs Kitchen Aid mixers. The reviews here made me apprehensive, I called half a dozen other places and no one else else wanted to touch it. I have to say I had a fine experience getting my mixer repaired. They called back in 5 days to let me know what was going on, just as they said they would. Another three days or so and it was ready for pickup, even better than new with metal gears instead of the plastic ones that are standard on the newer models.

Took my food processor in on Dec 5, called them today Dec 18^th because I hadn’t heard a thing. The man told me he was «just going to call me!» «the housing has been discontinued, d I want to come get it or have them „recycle“ it for me». I just paid $ 35 to drive something to Portland, remember to call them back and then have them tell me that the obvious part that was broken can’t be fixed because it’s discontinued. I wouldn’t call that good service. And from reading the only good review on here, Christian music does not equal good service.

I had a very good experience with Cascade with the repair of an air conditioning unit and a vacuum cleaner. I will consider Cascade again for future repairs. They took some extra time but they had to wait for parts and did not want to return the air conditioner until they were sure they had fixed the problem. I appreciated that extra care. Very friendly service, too.

I brought my Kitchen Aid stand mixer in for a tune up and because of a noise I was hearing back in October 2012. You tuned it, lubed it replaced a gasket. Said it worked great. I have used it four times since then, and the first couple of times it seemed to be fine, but the noise started up again on the 3^rd use (during Christmas) and now it’s sounds like it’s falling apart. That little noise I heard to start out with is ten times worse. Your solution is to charge me more money for a problem your technician didn’t fix in the first place. I’m out 100.00 and time lost from work. I wouldn’t let your company work on an electric toothbrush let alone an expensive kitchen appliance.

Was referred to Cascade by Bosch. I called and left a message on a Sat, waited a week and called again. I got an appointment set (with a four hour wait window), Ashley assured me the repair person would call when he was on his way so I wouldn’t have to have someone wait around for four hours, he didn’t. He showed up, told my house sitter it was the electronic panel and they’d call me. I waited a week and called Ashley back to find out what was going on and to voice my concern about their service because I had to call three times for service. She said the part would be in Dec 2. It’s now the 21^st and I still haven’t heard from her. I called Bosche and they referred me to Appliance & Refrigerator Hospital. They’ve already come and gone… it WASN’T the electronic panel. It might be just me, but I don’t think I have to beg a service provider to provide service I’m (in this case manufacturer) is going to pay for.

Brought our Kitchen Aid mixer here for repair a year ago. Mixer has been in storage for nearly 8 of those months so it has only been used 10 times. Price on the repair was $ 235.00. New mixer was $ 400 but the tech told me that we would have the same issue with a new mixer as Kitchen Aid used «plastic gears» and he would replace with metal. He assured us this would give us a much more reliable mixer over a new one. We could have bought the smaller Kitchen Aid at Costco for $ 250.00. Bit the bullet, had them repair it and low and behold, same issue in less than 10 uses. Called them today and was told we were past the 30 day warranty and would need to pay them another bench charge if we wanted them to look at it. Very frustrated. Avoid this company.