AAA Heating & Cooling

A Portland staple. A day just isn’t a day without driving by their hilarious signs with jokes and irreverent puns. My first choice when I need an ac unit for my house or a heater.

We had been regular customers, but the last couple of times have felt like we weren’t getting the best service. The most recent visit was the last straw: the technician said we had a cracked heat exchanger, which can lead to dangerous carbon monoxide release, so we had to get a new furnace. We got a second opinion who said the «crack» was just a deep scratch. Needless to say we canceled the sales call about the replacement furnace, and are switching our business elsewhere.

I had a heat pump installed by this company and very little was done well. First, one of the joints in the condensation drain they installed was not glued together. It leaked and caused significant damage to my ceiling. Second, theyaccessed the crawl space by cutting a hole in the vent. I now have rats i the crawl space and will need to replace the eaten and deficated in under-​house insulation. finaly, the unit they installed has a coolant leak, which they’re charging me a healthy amount to repair. Overall, they seem to have done more wrong than right and caused substantial peripheral damage to my home. save yourself a series of headaches and look elsewhere.

They do great work professional courteous
Company their local area for many years they know what they’re doing I definitely recommend

Got a call from this company stating that they wanted to come out for the regular service and claimed to have installed the furnace. Since I was not here when it was installed (I moved into my husband’s home) and it had only been serviced once in the 4 years since I had been here, it seemed time. Let me note that I was married previously to an HVAC contractor and know a little about these things. The gentleman that arrived was gentile and seemed knowledgeable, albeit a little challenging to understand. Fast forward — the service fee did not include the hepa filter (was told it would) so added $ 72. All in all, under $ 200 for a clean filter and service. The lower stars are because the guy that called to schedule the service LIED– THEY DID NOT INSTALL OUR FURNACE. It is not OK to lie. I found the original installation paperwork and it is their competitor so I do not know how they got our name. Plus we paid $ 45 for the last filter. Am going back to my original guys.

This company is a joke. They charged me 209.00 to tell me I needed a new furnance. I was told the service call was 109.00. I was never told it was 109.00 to come out plus 190.00 hr. You would think 109.00 to tell you the furnace doesnt work is sufficient. No not these guys. They wanted another 95.00 for the 45min the tech stood around chatting. The gentleman left a mess on my floors. I guess I was charged 209.00 for someone to spend 45min just bull shitting. I would never recommend them and if I dont get part of my money back I will then contact the Attorney Generals office so they can take a look in to this company.

As usual, these guys were great at everything. They showed up a little earlier than planned (which was awesome that I didn’t have to wait) and were very professional. I had my ducts cleaned, my furnace tuned up, and my filter replaced. I have gone with AAA several times in the past and will continue to work with them in the future.

I didn’t get a good feeling from this outfit.
When the furnace was installed, the installer forgot that I paid for the A/​C coil and it was to be installed at the same time. Had I not reminded him, they would have had to remove the furnace and install it.
They installed the wrong thermostat (I was promised a programmable). I tried to tell him it wasn’t right but got nowhere with that. Eventually the correct one was installed after a week.
The furnace installer had to fabricate some sheet metal, and left a big gap for air to be sucked in past the filters. The second crew that came out noticed this and had to redo the sheet metal contraption that the first guy put together. By this time, I’m starting to wonder about these people.
When the duct seal guy came out, he left one of the returns all taped up. I didn’t notice it until the next day, and of course the furnace had been running. No harm I’m sure, but still…
And finally, after the duct seal took place, three weeks went by before I realized they never sent me the paperwork so I could get the energy trust refund and tax credit. I called to remind them, and they promptly sent it… postage due. Nice touch, folks.
I can’t recommend this company.

We had our ducts and furnace cleaned by this group yesterday. Overall Im satisfied with the outcome but there were a few things that couldve been better. Im not sure I would recommend them. We chose them because of their years of experience and knowledge in HVAC. The gentleman who came out to quote the job was knowledgable and friendly. The price was a little high (465 $) but you get what you pay for sometimes. When I called to schedule the service there was no problem getting an appointment. He told me I could choose 8am or 1pm. So I went with 8am and he said they would be done by noon at the latest. Great so far.
Day of service:
8:45 and they have yet to arrive. I called to check and the same gentleman that I scheduled with said «they left, theyre on their way, they left at 8». I reminded him that he told me 8am. he says «between 8 and 9, Ill call and see where they are». So not off to a good start. If Id known that I had another hour I wouldve handled an errand or two beforehand. My time is also valuable. And when Im the first appt of the day it shouldnt be hard to get there on time. This is not Comcast we’re talking about, there is no «window»! They arrived just before nine and began to work. Both men were friendly and even offered to show me some of the process which I enjoyed. I tinkered around with chores while they worked. The older gentleman was knowledgable and kept at it to get the job done. The younger guy was less experienced and a little too chatty for me. Im trying to eat my lunch! Less talk, more work! Nice guy but needs to focus. They finished up and the furnace looked great! They cleaned up around the furnace but left the floors in my house a mess (around the vents and under the return). They were out of there by noon.
For almost 500 $ youd think they could be on time and clean up but the end result was a nice furnace so…