Comfort Connection

Customer service was amazing. I called with a furnace problem on a Saturday — he was all booked with service calls and couldn’t come out. BUT he took the time to hear what the problem was and diagnosed it over the phone. Charged me nothing, took the time to help me resolve the issue. Next time I have a problem and need service, he has my business.

Steven is a great guy! Came quickly to fix our AC issues during the insanely hot summer we just survived. We called him in an emergency when our unit stopped blowing cold air and he was able to squeeze us in between his other appointments first thing in the morning.
He was very upfront and clear over the phone with 4 possible scenarios of how much it may cost depending on what the problem could be. He asked me if it was ok to go ahead and fix the unit if it was one of the first two scenarios, which would be under $ 200. If he found the problem would be the latter two scenarios, costing more than $ 200, he would discuss the options with me.
He came and fixed it in no time and gave me tips on how to keep the intake clean so as to improve the performance by 25% and save me money. He also offered to credit me back the fee for this service call if/​when I need to update my AC for a new one.
What great, prompt, and professional service! I highly recommend Steven and would absolutely use Comfort Connection again in a heartbeat.

Tried to get an appointment with this company to install a furnace/​AC in a house we just bought in Portland, but Steve was not very good about returning our calls or text messages. Maybe he does good work, but we wouldn’t be able to say. He was clearly busy with heat wave in Portland, and we let him know we were willing to wait until his schedule opened up, but he never bothered to follow up with us. Must not need new clients. We found another company to do the work.

–STOP SEARCHING AND GO WITH COMFORT CONNECTION!-
Just as Portland was heading into a week of heat in the high 90s, our central A/​C unit decided it was done; on the Friday of 4^th of July weekend! We have cats and birds, so we needed to get the temperature regulated as soon as possible. We began calling around and hoping for a miracle on such short notice. It seemed that everyone was booked 2 weeks out, or wanted $ 200 for an «emergency bid».
A family member sent us the contact information for Steven, at Comfort Connection, and he came out THAT MORNING! He was hoping to be able to tell us it would be a simple fix, but the unit was very old and I wasn’t expecting it to be; he let us know the cost of fixing VS cost of replacing. He said if we wanted, he could have his team out by Tuesday morning and replace the unit, and that’s exactly what he did!
His team was very nice, thorough, and knew exactly what they were doing. When they finished, they cleaned up perfectly and headed to rescue another home.
I can’t thank Steven, and his team, enough for fitting us in on such short notice; and doing so at such a great price!

It has been about a year now since I have had my furnace installed (March 2014). I have had no problems with the furnace everything runs perfectly. In addition, I forgot to add in my last review certain furnaces you can get tax rebates on and save more money if you were to buy energy efficient furnaces it is worth it. I think we saved almost $ 300 on it. Just ask Steven and he will give you the information in submitting such forms. Good luck to you future furnace buyers. And YES this place is the best.

The monster home I care for needed five new state of the art furnaces, four AC units, and a duct overhaul. Everything was installed on time and on budget.
The guys are great communicators. They stay out of your way, respect your property, and treat your privacy with reverence. The business owner and team leader Steven proved to be a good man who operates with honesty and integrity. He is kind of a throwback to a different time when service men actually care about their deliverable rather than just pandering to your perception of their service.
And the tricked out, fast acting, mobil phone controlled heating system they left me with is pretty great too.

Nothing but good to say about this guy. Our tenant had a problem with her thermostat and he was there in 15 minutes. WOW! And the price was reasonable, plus he knows what he is doing. Could not be more pleased.

These guys are great! The owner Steve Conner is one of those rare finds, he genuinely cares about his customers. He installed a new AC unit for me in an old PDX home. Steve had all kinds of great ideas on the best solutions for cooling the house, including a finished attic space. It’s great that Steve knows all aspects of the building trade and can troubleshoot with ease. He’s great at what he does, and really likes helping people out. He never tries to over sell, and looks for the most practical solution. Steve and his crew did a great job on the install, very professional and very well priced. I highly recommend Comfort Connection.

Best Honest Service I Have Ever Experienced In PDX
Sunday Morning Thanksgiving Weekend 5am — Coldest Day of the Year — Furnace Won’t Ignite — 90 Year old house — tempatire inside aproaching tempature outside.
As a DYI — Father of 3 /money’s super tight — I spent several hours deducing what was working and what was not — but could not fix it in the end.
My Wife’s patience was running out along with everyone’s body tempature — she searched and said call Steve at Comfort Connection as he had the best reviews by far online.
Reluctantly I called Steve to come out on a Sunday Morning — Steve asked me several questions — I explained to him all I had tried. He asked me send a quick photo of the inside of the Furnace. He then asked me test the induction hose and quickly deduced it was a simple fix due to the blocked hose intake.
5 Minutes — One Large Paper Clip and Razor Later — the furnace was heating house and family — he simply walked me through the fix.
He knew the furnace model well and knew the common issue it has — he could have easily come out on a Sunday Morning and charged me up the Whazoo as I couldn’t figure it out.
You definitlely don’t see that kind of honest help and decency everyday — it was incredibly generous of him to give me his time and wisdom and help me quickly fix a nightmare situation on the coldest Sunday of the year.
We will call him with any heating issues we have.

Steven Conner is a really honest guy. He also has really competitive prices compared to his competitors. He was able to come out and diagnose the problem very quickly. In addition, he night and weekend service call prices can’t be beat. I also asked him about a new heating systems and where competitors want 4k for them, he was willing to credit me the 150 i paid him and was willing to install a new system for 2350. this includes 10 years parts and labor. If you need heating repairs please give him a call. He also has many more good reviews on Angie’s List.

I contacted Steve when my in-​laws were wanting to add an air conditioner to their home. Steve is a friendly, chatty, fellow who takes pride in the jobs he does. He has many excellent reviews on several different sites and I felt very comfortable having him assist my in-​laws with their A/​C needs. His quote came in at $ 800 less than the other company they were looking into and he was able to get the installation done quickly. The unit was installed just before summer and has been working perfectly all throughout this heat wave we’ve been having. Do yourself a favor and have him do an estimate before you decide on anyone else. I think you’ll be happy you dd.

I cannot state how wonderful Steve Conner has been to me. He is the hardest working man in Portland. He has been working with me since July 2013 because of a horrid heat pump installation that literally destroyed my 2006, brand new Ruud A/​C and furnace. He fixed the A/​C unit and installed a brand new high efficiency Lennox furnace. Besides his great customer service, knowledge and competency, he has gone way out of his way to help me, because he says incompetence in the heating and cooling sector makes everyone look bad.
Steve can over three times, without payment to help me figure out the heat pump problem. He came over when the previous installer sent over an «appraiser» who tried to convince (con) me into believing no damage was done due to the incompetent installation by Fire and Ice Heating and A/​C. Steve came over at no price, on Sunday evening (!) and talked to the man. By the time Steve was finished, the «appraiser» stated he would testify in court for me. I cannot tell you how much I appreciate Steve’s help, honesty, customer service, and for being a really good, decent human being.
I highly recommend Steve as a professional, and a man who has gone out of his way to help me. He is someone you can truly trust. In addition, he is highly rated on Angies list and his services are never overpriced in comparision with others.