5Star Cleaners

DO NOT trust them with your laundry! I brought my beloved organic wool comforter to be cleaned after a pet accident.
The woman who owns the cleaners was very nice and reassured me that she would check with three different colleagues to make sure she could soak my comforter before doing it. I told her that I would trust her professional opinion as long as she was sure it would NOT shrink it. She said that she would make sure beforehand.
I was never warned that it might be shrunken.
I received the quilt back a week later completely shrunk and wrapped up. No one even warned me that this has happened.
I contacted her husband who claimed that his wife had told me that it might get shrunken so they would not reimburse me. And he said that since it was already dirty when I had brought it in, my pet had ruined it first so he would nut reimburse me.
The quilt cost $ 600, he offered me $ 34. I called back several times trying to speak to his wife again, but was never able to reach her to discuss it. I tried emailing then again, but their business conveniently do not have a customer service email. If you look at their SW cleaners, they have had many issues as well. Quite ironic, since the woman made such a big deal to tell me that they are all about customer satisfaction. Is still like me money back, but I gave up.

I went here for the first time last week. They had switched one of my shirts with someone else’s. After initially not believing me they told me the manager would get back to me in 24 – 48 hours which of course didn’t happen. I went back in and asked to speak to the manager and was told he works at another location on occasion. I asked for his number and they wouldn’t give it to me. So I don’t really have anything positive to say. They aren’t accountable and are unresponsive to complaints.

Great job with my dress shirts and no need for starch. Shirts are clean, crisp and make me look professional! Ask for the no starch on a hanger.

I’ve taken things to this dry cleaner twice. The first time was a great experience, and I was really excited to have found a natural dry cleaner that did a great job. The second time was terrible, and I will never go back again. Here is why…
I took my favorite pair of dress pants to be cleaned (which they had cleaned and pressed so perfectly the last time). After a week or two, I finally got around to picking them up. Upon leaving, after paying, I noticed that the pants were all creased, not from pressing, but the kind of creasing that happens after you’ve been wearing them. They looked just like they had when I dropped them off.
When I questioned this, the owner (presumably) stepped in to reassure me that the problem was that the fabric «had memory» and this happens a lot that creases don’t come out. Huh? I’ve had these pants dry cleaned many many times and, until now, they have always come back to me looking brand new. (They are a thin poly blend fabric, so all it takes is ironing them for creases to come out!)
I wondered if they had even been cleaned (I smelled them a bit, and couldn’t quite tell). The owner assured me they that had been cleaned. He said something about being able to tell from the tag that was pinned on them.
The owner offered that they could try again to get the creases out, and put some more «elbow grease» into the pressing of the pants. Errrr, elbow grease is what you want your mechanic to use when tightening bolts on your car. «Elbow grease» is not what one expects (nor desires) to be needed when ironing delicate fabric.
I was so unimpressed, I declined his offer and left.
I just go home. I smelled the fabric again (a bit more than one feels comfortable doing in a public place in front of people. But, how else can you tell if it’s really clean?) …
Bottom line, the pants have *NOT* even been cleaned. That’s what the problem is.
So this dry cleaner just stole $ 7.35 from me for no service whatsoever. Now I have to figure out where I can take my favorite pants and have them cleaned in time for the holidays. Any recommendations are appreciated.