O’Reilly Auto Parts

Came in to return an OB2 Bluetooth reader that didn’t work for the program I was using. The guy from the store I purchased it from said it could be returned and my money refunded if the packaging wasn’t mangled. I come in to this location and Carmen said that they can’t return it but can only upgrade it.
After explaining what had happened she decided to take care of me and refund me the full amount. Now that’s good service! Thank you Carmen for listening.

Gee it seems that I only Unilocal if I have a really good Unilocal to give. 5 Stars again. Since we try to do as much as we can to save time and money, we frequently by parts @ O’Reilly. We have never had a bad experience. We know they cannot always have everything we need, but most of the time they do. The help is exceptional, like today with Chris. What a pleasure to be around on a Sunday morning. Nothing but a smile, nice appearance, and knowledge service. O’Reilly is fortunate to have an employee like Chris. We will be back and if the rest of your employees are like Chris we will remain happy customers. Thank you O’Reilly.

I just went to O’Reillys to have my battery checked. A man named Lloyd help to me. Lloyd was very helpful.
Coupon review of my battery it was fine.
He helped me get what I needed. Installed it and sent me on.

I think that the counter men at O’Reilly’s are great. When I called to check if they had front brake pads and rotors for my 1998 Honda CR-​V ex, they didn’t put me on hold for a half an hour, they didn’t even put me on hold at all. When I got to the store they had my parts pulled and waiting for me. The price was a little more than they were at monument car parts, but a few dollars more was worth the customer service.

I bought a artic freeze from concord when I had bought it it was half way empty I try to put some in my car it didn’t work. I called oreilyautoparts in pleasant hill a girl associate I kindly explained that the product didn’t work for my sister Mercedes Benz and my sister spoke to a girl associate when DEAN said he can’t do the refund. He was showing a lot of attitude towards me. My face turn red and my heart is beating how can you treat me like this. I recommend DEAN needs retraining and he said there’s no girl associate when I see oreily associates in the back. They look like they are not working. I got out of oreily and I seen girl associates wow Dean how can you lie about the other associates. I want to let you folks know what kind of operation goes around this oreily. I do not recommend this oreily store very rude staff. NOT HELPFUL. Do not come here ig don’t recommend this place I’m From Dublin you think I’m dumb. Your guys is associate told me you guys sell reusable items in the store. How can you sell something that’s used? I will contact headquarters. Don’t come to this oreily. Low class staff. Needs to retrain their staff.

This store is on top of their customer service! I got new windshield wiper blades for my car today. (Go ahead and laugh that I don’t know how to install them myself!) I was hoping to get my boyfriend to do it, but just as I was being rung up, one of the guys offered to do it! Since it’s starting to rain today I accepted. He was so nice! Every time I go here for anything the staff is so helpful and friendly. Great job to this staff!

Terry at O’Reilly was great. Helped me find what I needed. Shared personal experience. Double checked. Out in a flash.

All of the staff was so busy having personal discussions that I was invisible. Finally a young lady asked me if I needed assistance. I’ll return only when I have to (i.e., other stores are out of a product)

How stupid of me to go into an auto parts store & expect the staff to be able to help me.
After asking a simple question & telling them I know nothing about cars, they started questioning me about what I was asking about as if I knew what I needed?
Why would I be asking for help if I knew what I needed?
I guess I better go to a produce market next time I need help with automotive problems, they might actually be helpful.

I went to this place when my honey came back from a long overseas trip to find her garaged Toyota’s battery kaput. I usually leave maintenance on my cars to the professionals and the Japanese cars I’ve owned have been good to me, so do-​it-​yourself car maintenance is strange territory for me.
The dealership wanted to charge $ 75 just for the installation. I painted myself into a corner by telling my honey that it should be a quick fix. I had to man up and do this thing myself or I was going to be a dude that can’t do a simple battery swap.
Kragens and Pep Boys was recommended by a friend. Kragens seemed to be cheaper so I went back across the street to buy the new battery.
First of all, when did batteries start costing close to $ 100? They used to be less than $ 50 back in the day. Did Duracells go up 100% during the same period? Also, it turns out, nowadays, you have to bring your old battery in to get a «deposit» adjusted on your purchase. Did that. Sales guy asked if I wanted a corrosion preventing inserts. Sounded like something an old-​school mechanic would laugh at, but it was only a couple bucks, so I said «Sure!»
So, here I am working on swapping these anvils (batteries are heavy, too!). One of the guys, an assistant manager maybe, steps out and actually lends a hand.
He cleans the connections and adjusts the new battery so that it sits square in the setting and sprays down the connections with stuff specifically made for batteries. While I was there, I saw the same guy helping out another customer install windshield wipers.
Amazing service.
I’m sure there are closer auto parts places, but I’m making a trip to this Kragens next time for DIY car maintenance to maintain my «dude» role in the relationship.

I went in here many times, you have to know what you are looking for. I asked the guy behind the counter for some acell points for a dual point distributor, He looked at me very confused and said ‘uhh is that a brand”? I just walked out and went to monument car parts where they actually know what they are talking about.

Browsed for cup holders and seat covers for my Bronco. Great selection clean store. If I’m in the area, I’ll go back. Nice people working too.

I was going to get floormats and Wal-​Mart but decided to try Kragen first. I was greeted immediately and the guy showed me where the floor mats were. They even let me take it out to my car to make sure they fit before I bought them.
Store was pretty quiet but it gave me a chance to get some good customer service.