Babies R Us

Well as you can see this Babies R Us is no Buy Buy Baby. The «Walmart of baby stores» without the markdowns. You can find a steal now and then and they do price match online… IF they have it in stock. IF. But overall it’s kind of a let down. If Toys R Us carries every toy imaginable then wouldn’t you think Babies R Us should carry every baby item imaginable. Nope, not this one. I remember when I was an expecting father for the first time. I was super excited about getting the best of the best for my first born. Going in and relying on options and experts. Well, they had only a few options, lacked the experts and didn’t have available staff. Unfortunately nothing’s changed. The only reason we came back to this location is because we got a few free items and coupons. I give two stars because they have some friendly associates who mean well and they so price match so I’ll give credit where I feel it’s due.

This is definitely the worst Babies R’ Us around! Every time I come here it’s a complete mess! Clothes on the floor, messy aisles, hangers everywhere. It’s a hazard and no one does anything about it! I’ve actually seen store associates step over the mess rather than picking it up! I only come here if I have a coupon or if I see a good sale. That’s exactly why I came today; I had a 20% off coupon and $ 5 reward and they were giving a free item with purchase. They are significantly priced higher than Target, but they do price match which is nice.

Limited selection of baby items. I registered here and wish I’d registered at Buy Buy Baby. My crib and dresser were both delivered damaged. I’ve had furniture parts spread throughout the nursery for weeks waiting on replacement pieces. Now instead of having my nursery done well in advance, I have to rush at the last min to finish before baby is born.

As a FTM who’s several months pregnant and starting to buy things, create registries, etc., I found it so discouraging that I had to deal with a rude cashier today. Came here specifically to look at potential things to add onto my registry and in doing so, a clearance item caught my attention. It’s originally $ 270+ and was on sale for $ 130. I thought, «wow, what a deal!» and wanted to buy it without the intention of returning it, but of course, there’s always that possibility– i.e. was it broken? did someone return it with a stain, etc., or what if I got it from a family/​friend in a few weeks? You just never know. Now, I’ve shopped at BRU/​TRU before and gotten regular price, or clearance priced items and have always been told that they have a 90-​day return policy (of course, warranting that you didn’t puke on the item and try to bring it back). Well, as I proceeded to pay, the cashier said «this is a clearance item and so you only have 24 hours to return it unless you want to buy the protection pkg for $ 20 and then if there’s a problem, you can contact the manufacturer directly.» I was baffled. There is nowhere in writing on their return policy online, or in store stating this. I questioned her, and she said «this is our return policy because it’s a managers special and you have 24 hours to return it to this store only.» Uhm, what? Now, not only did I have to come back within 24 hours, but I had to come back to this location specifically? Again, I asked her if she could show me that in writing and she said «well I could write it down for you.» Excuse me? I questioned her about why I’ve been at other stores without given this information, and she just said «well, anything clearance is 24-​hours return only» with a condescending attitude-​dripping smirk. It was quite rude. I told her I had to think about it and walked away. Thanks, BRU Pleasant Hill. I won’t be back here again.

Can’t compare this with Buy Buy Baby for sure! There’s never anyone working on registry. The store itself doesn’t have much. Takes forever to order something (45+ minutes to order disposable pads)
There’s almost no accommodation for pregnant women. The bathroom which is so so so gross is on the other side of the store. There’s expectant parking in which I’ve seen anyone take. (Not their fault, I know)

Just giving one star because each time I have called here a couple time the last few months and no one picked up. Also I just called today and it says the number is disconnected

Niko is the most amazing manager in the world! He is incredibly conscientious, helpful, and goes the extra mile more than anyone I’ve met! I wish that other stores had managers like Niko. I have a six week old infant and needed a lot of help, he went the extra mile for me and then some! Thank you Niko!

Worst customer service. Employee Regina (on ¼/​15) was horribly rude! Couldn’t believe the company allows this sort of behavior.
I would much rather drive the distance and go to Vallejo or Fairfield. Will NOT be returning.

This Babies R Us is ok, not bad, not great. The employees are very nice, just not too knowledgeable on their product. The prices are good and I like their rewards program. You just need to know what you want. Their selection is ok, but not the biggest I’ve seen.

Worst shopping experience I’ve had in a long time!
severely understaffed…
— long lines
— rude/​unprofessional staff
— spent over an hour in the store and we didn’t see one sales clerk walking around that we could ask for help
— messy isles and items missing
— we had to get our own cart from the parking lot as there were none near the entrance
only ONE restroom available and located on the Toys R Us side so it took about 10 minutes to walk to through the crowds of screaming kids from the Babies R Us side. it was FILTHY and smelled terrible
There is NO WAY I’m going back. With Amazon, BuyBuy Baby, and Target I don’t have to! :)

Awful customer service. There’s unusually what seems like 2 employees for the entire place and those 2 employees never know anything. Things never go smoothly when I shop here.
I also think it’s ridiculous that their online prices are often cheaper than their in store prices. Bad company policies.

Absolutely, positively LOVE the customer service at the Pleasant Hill Babies R Us!
Being a first time mom, there are so many things I’ve found I need/don’t need/​might need/​etc.
They have always been ridiculously nice, extremely helpful and go out of their way to make something right.
Patrick, the store manager, has helped me numerous times with items I probably shouldn’t have even been allowed to return or exchange.
All of the sales associates have always been able to return/​exchange/​discount/​price match without issue, as well.
I can’t ever thank them enough for helping me every time.
Think of Babies R Us like the Nordstrom for Baby, with their extremely generous return policy and, overall, excellent customer service.
(Honestly, they may beat Nordstrom, as they pretty much will help in the return/​exchange of anything, without question).
It’ll be a sad day when utilizing the store won’t be necessary because I won’t be making trips for baby items…
But! Since there is a Toys R Us attached, I’m sure my love affair will continue with the business for years to come. :)

I absolutely love this store. Its my go-​to store for almost all my baby’s needs. Seeing as I am in this store 1 – 3 times a week I am very familiar with the staff, I actually wanted to write my review about one employee that really stands out among the rest, her name is Bethany. She is so helpful and pleasant! She really takes time to ensure that I have been helped and making sure all my questions have been answered (which I tend to have plenty). She never makes me feel like I have to rush or she is too busy to help me which means a lot and makes a world of difference when I am in a store. I wish there were more employees like Bethany!

I feel like this store is on the smaller size. Their inventory is limited but they still have a good selection of everything. As far as organization goes, it’s not the best. Things are in the wrong places with the wrong price which can be frustrating. The aisles are smaller which is annoying if it is crowded.
They have a good selection of car seats and strollers which is important to purchase before baby comes. Other than that there isn’t anything that is special about this place. The staff are ok, someone always seems to great you if they aren’t busy. If it is busy expect somewhat if a slow check out depending on the line or customers on the phone.
And parking is somewhat of a hassle because the parking lot is shared with toys r us and in n out.

Not enough cashiers. Seems like all the employees hang out on the Toys R Us side so the wait on this side is long. Small store… has the basics but that’s it.

This place is an absolute hell hole!!! I share the same horrible experiences as the other reviewers. ZERO customer service. The staff was rude to eachother as well as customers. No professionalism.

Oh BabiesRus, I really wish I could love you.
Prices here are great, selection is decent and I do love their sales. The employees are always very nice at check-​out. However, the store is small and dirty and the aisles are fairly hard to navigate. It is not an inviting place to shop. I usually get only what I came for and sometimes go over to Toys R Us, though I feel the same about hard to navigate aisles and usually get so overwhelmed with the mess and toys that I don’t buy a toy. Now when I go to Buy Buy Baby, I can’t stop shopping because I love being in there! I suppose the pro to Babies R Us is that I save money!

Awful! Small, dirty, and the worst customer service ever! We went a few times to get things off both my registry as well as friends’ registries (we had a LOT of babies born this year!) and each time we went we experienced horrible service, products not in stock, and tons of issues!
I highly recommend BuyBuy Baby or the Babies R Us in Dublin any day!

I didn’t have any problems with this store as I was walking through it. My friend was taking me through the store to show me which items I really need and which ones I could do without when my baby arrives. Two people came up to us and asked if we needed assistance, which was what I have come to expect at a baby supply store.
I was excited about the Motherhood Maternity section because my friend said the nursing bras were on sale for a really good price. I stocked up for myself and for another new mom I know, and headed to the front. When the total came up it was at the non-​sale price. I told the cashier that I thought the bras were on sale. She looked annoyed and said she wouldn’t know because Motherhood sale items do not show up on the computer so she has to go by the tag price. I asked her to check the price, instead of going herself (no one was in line behind me) or calling someone to do it, she asked another cashier about it. Then she came back and told me another cashier is going to check after she finishes with another customer.
At that point, my friend went back to check the price and take a picture of the sign with her phone. That seemed to prompt the original cashier to do the same. When she came back she did not even acknowledge that there was a sale price. She just said she would have to void the original transaction. I’m not sure what I was suppose to do differently to make this lady’s job easier under the circumstances.
At the start of this whole ordeal I had asked for a gift receipt and she said she could print one out but it would be for all the items. I guess she forgot about it, and when I reminded her she said that she couldn’t do it for Motherhood Maternity items. At that point, we pretty much figured she was lying but I just wanted to get out of the store. She apologized at the very end when she caught me looking at her name badge. I’m not going to publicly shame her on Unilocal but I may write about my experience to the manager.
So I don’t fault the cashier for the computer issue. It really seems like the partnership between Babies R Us and Motherhood Maternity is extremely inefficient and the are ripping off tons of people who are not paying attention to the sale price. Plus, if anyone buys Motherhood Maternity and does know the sale price when they go to pay, do the cashiers just take their word for it? Or do they have to check the price anyway? Either way, it is majorly inefficient. Another reviewer mentioned she couldn’t update a registry she created online so she had to make two and reconcile it later. Maybe they need a new IT person to figure it all out.
I do think there needs to be some customer service training. Obviously I’m not the one who created this problem, unless the cashier thinks that I created the problem by bringing the error to her attention. I will not be returning because of this experience.

Yes, this store is pretty small. From what I hear the location in Pleasanton is out of this world with selection and in size.
However, I did most of my baby registry stuff on line rather than going to the store itself.
There were two items that I really needed to get hands on with. That being the type of Stroller I would want and the type of Rocking Chair I would want.
Shockingly enough my husband came along too. Crazy!
We man handled quite a few Strollers. Tried knocking them over, crashed them into other Strollers. Ripped and pulled at the handles, the car seat we dropped and threw around. We really like to try things out before we buy them.
My husbands one request was that the Stroller didn’t have «bitch» wheels. He wanted sturdy tires on his kind of stroller. My one demand was that there was a big enough basket on the bottom for a Wiener Dog, some beers, and a baby bag.
We found the Stroller that met all of our requirements.
When I asked an employee how to add something to my registry he said you can do it on line or get the hand held thing to scan it.
Yet, he didn’t even offer to go get the said hand held thing. Fine, I took photos of the bar codes and labeling and added it later. It was also cheaper on line than in the store by the way.
Second up was the Rocking Chair. I was much nicer when trying these out and found a very nice sized one that would fit perfectly into my very small living room.
Baby loved it to because when I got up from trying it out he started madly kicking me like he didn’t want the rocking to stop. That’s how I knew I found the right one.
Again, I had to take photos of the bar codes and label so I could add it on line later when I got home.
Now the question is, will I get them at my shower? If not, everything on your baby registry that wasn’t bought is discounted. Bonus!
Ill probably be making this a regular stop once this little guy is here.