Macy’s

Good place to shop for men’s clothing, everything I need is right In Front, I found that nice and convenient. Reason I’m giving 4 stars is because I had to wait at the check out desk for assistance for a while.

This is for the Home Department. I recently posted a review for Another competitor and this place is so much better. They actually decorate their pieces to make you see what it would look like in your home. A little expensive but you have to make sure you research brand and quality before you make a big purchase.
Friendly staff they do kinda hover over you so not sure if they are on commission or not. I like to be left alone and checked on every so often.

Never purchase any mattress from Macy’s! I bought one a year ago with an extended warranty which I paid for. my mattress was defective, it started to sag and instead of replacing it for a similar one my only option was to get refund because my mattress was discontinued through Macy’s, and not for my whole purchase, I have to keep the box spring, which most time you get a new mattress the box spring comes with the bed it is made for. I personally feel because I did not spend $ 3000 plus for my mattress I am not as valued as a customer. horrible customer service from such a big company. very disappointing.

The ugliest Macy’s ever seen: I am talking about the interior decoration.
If I were the management of Macy’s, I would be ashamed of having a Macy’s store like this.

This is the worst Macy’s ever! The dress my girlfriend want to try was so ripped and worn out however she like the way the dress fitted on her. With high hopes, and such should be rational, I thought they at least should give a 70% discount. However, the incompetent manager said only 10% off! The dress need serious repair, it was missing the back hood, major ripped on front and major ripped on leg. Management is very unreasonable.

It’s ok.
We visited Macy’s today to check out the perfume section by Red Robin. We needed to pick up this one perfume called Burberry. My dad was retiring his other cologne to me. It was really easy to find because of the nice lady at the counter trying to hitch us on to other colognes, even though we knew what we were looking for.
It was easy and smooth purchase. Not to add with the bundle you get after shave and boy wash that was the SAME exact price as the bottle by itself, an you get a bad ass box.
The lady was a old knowledgeable woman with a pretty good knowledge of current colognes and not completely lost in the work because she’s perfect for the job being snappy and pleasant to speak with if it’s about new colognes or old school colognes.
Parking and strolling down the big open hallway to walk into the cologne area, really to be honest the only reason I’d EVER shop at Macy’s anyways. But it was a fairly positive experience even for Macy’s in my opinion. Because before all Macy’s was and pretty much still is a overpriced in person shopping mall. The only other positive experience I’ve had before is the quote on quote «One Day SALE!» once a year but it seems to be every other month with a 20 dollar coupon which is nice. I’ve also heard of people having nice experiences with the mattress sale and that they have fantastic pillows. I can confirm the pillows are fantastic as I have gotten one as a gift.
Otherwise a pretty good experience.

I ordered a bed set and waited a suprisingly long 10 days to recieve the delivery with an adjustable base. (Which cost me 2 grand not including the mattress). On arrival the two delivery drivers rough handled and dropped the box including the adjustable base, breaking it. They told me they don’t carry the adjustable bases in the wherehouse. Now I call to get my new delivery date and they cant even call me back for 24 – 48 hours to let me know and say my delivery of my new adjustable base cant happen for over a week. No expediting possible. I had no choice but to cancel my order. I’ve never felt lesser customer appreciation in my life. I will never purchase anything else from macys ever again. Everyone I know will hear how little macys appreciated a $ 4500 customer. Not at all

Omg. This store is awful. Avoid at all costs. Dirty, unorganized, a total mess, horrible service. On a weekend they really need to have staff at every checkout counter – This should be a given! Yet, there’s still long lines that make me want to pull my hair out. Another pet peeve is when none of those price checker things are actually working. WHY are all of them broken? I’m not going to wait in your ridiculous lines just to see the price of an item!!! I will only shop at Walnut Creek from now on. Even with their massive construction and remodeling they still have their shit together.

Yass I was too excited when I found what I was looking for and for a good price! WINNING!

This store sucks
Understaffed. Unorganized. Lacks the designer brands they used to carry, especially in impulse.
They git rid of the chanel counter. Fragrance women are pushy. I always have to ask fir the free gifts with purchase.
Tonight i came in 10 minutes before closing to return sunglasses at their sunglass hut. The sales associate (young asian girl) told me she wouldn’t do it since her cash drawer was counted. I told her uhhh you aren’t closed and I’m not making another trip!!! She rudely did it.

This Macys is horrible!!! Very disorganized and dirty !! No wonder CHANEL cosmetics was pull out. The carpet is nasty, very very small cosmetic department. Is not the Macys store i like to go to shop. Customer service is very poor. Next time I’ll go to walnut creek. Is far from where I live. But at least is clean, and lots of choices in everything (top brands).

Still have getting the run around from this company, now over 10 e-​mails, a dozen calls and more broken promises. We never accepted the damaged furniture and still will not give us a credit back on our card. This is now over 6 broken promises
Do not buy furniture from Macy’s!!!
Going to an attorney and the Better Business Bureau on Monday

This is a review for a specific associate named BLANCA who works in women’s fragrance at the SunValley Mall Macy’s.
I was doing some Christmas shopping looking for some gifts for the ladies in my life. (Family members not multiple gfs… FYI)
Blanca took me through the classic fragrances and the new arrivals as well. She was very knowledgeable, friendly, and professionally persuasive without being pushy.
Frankly, when I saw that perfume costs twice as much as I was expecting… I had to wait a bit and think about it. The ONLY reason I didn’t buy them on the spot was the price point which I felt was about 30% too high.
I went online and located the same product at the price point I was looking for.
I understand retail has to set prices slightly higher due to overhead and employees. I am very sorry that there isn’t some way to compensate Blanca for her hard work… so that’s why I’m writing this review.
Keep up the great work Blanca!

Purchased some furniture here a couple of days ago. Maria Serova was the salesperson who assisted me. She was very courteous, nice and professional. She also helped make sure that I got the best price by letting me know that the item would be on sale starting the next day. I am very pleased with my purchase and the service I received.
Thank you Maria!

Alright so I have walked in here MANY MANY times and usually can find anything I like or if I do its $$$$.
So the first thing they loose a star for is; they are si unorganize. I’M talking about unorganize… Nothings in its place it looks like the day after black friday.
So for Concord Pleasant hill I would think this Macys would hold a higher standard. Yet nope … They carry all the top of the line brands but the store is not kept to the top brands standard. Anyways enought of that.
2^nd reason I knocked a star off is the layout of the store is confusing.
Cashier was very friendly and professional.
Finding the size you want is a hit and miss. (Fortunate for me they didnt miss on the item I wanted most) did however take FOREVER to find a shirt in the color and size I wanted (yet I did find one)
Anyways not a horrible Macys yet not exactly your best either. Needs some improvement.

Tuvimos un pequeño inconveniente con vajilla que compramos, un plato estaba roto, y lo resolvieron al instante. Muy atentos y cordiales. Estoy muy conforme.

If you wear and like Juniors Fashion. This is the Macy’s for you. The Juniors department is huge and always has a huge clearance. Today I went in for the Labor Day sales and found lots of stuff in juniors but none I would actually wear. As far as Bar III and Free people go, you are better off going to Macy’s Walnut Creek. There is absolutely nothing here to choose from. Lingerie, Shoes and Accessories follow suit.
This Macy’s is definitely catering to SunValley Mall. Definitely for the after school high school crowd.

I came here to buy a mattress and it was the best deal in town. We tried out a lot of different options and then tried some out at Sleep Train. Macy’s had far better deals and they threw in a box spring and free pick up. Better still, they took away my old mattress and box spring free of change. I HIGHLY recommend going this route rather than finding a way to get rid of your mattress on your own. Movers came the following weekend and were super professional. Props to Steven S. our mover.

I rate this Macy’s a 1 star! This Macy is disgusting from the bottom floor where perfumes are to the top ladies dresses. Filthy counters at the entrance, Dust everywhere. When we moved here I could not believe how filthy this Macy is … I have been to Macy’s in New York and in Florida always clean and updated. I use to love shopping at Macy now I always walk right by.
Just a FYI to management…

I came here on 4÷29÷15 to CHANEL COUNTER because I want to purchase Coco Mademoiselle perfume. I approached the counter and an OLD WOMAN WITH SHORT WHITE HAIR was watching the counter; she saw me looking around. She NEVER BOTHERED ACKNOWLEDGING MY PRESENCE, OFFERED HELP, nor introduced herself. It took me sometime to look for the fragrance I was looking for because the sample was hidden behind the counter. I walked a few times around the counter but she still never offered help until I asked for it. Then that was the only time she approached me, did not even smile, and on top of that she looked at me like I am just one of those kids who just wants sample and move on.
When I asked for the perfume I wanted, she said the sample was hidden because «it walks around» That is fine, businesses need to save and protect their merchandise, right? What I did not like was her attitude, very DISCRIMINATING! So then I went on and asked her for the price difference from each size, she gave me prices, but I could tell she did not want to help me. She gave me a what-​are-​you-​doing-​in-​this-​counter look when I said, «oh I can’t afford that price» Anyway, I got the 1.7 oz. She did not even ask me if I want a printed receipt or email or both. She just gave me back my credit card and did not even thank me. She was VERY RUDE and that lady does not deserve to work there! (on the receipt: 71 067 125 0052 5:11 PM 4÷29÷2015)
Oh and one more thing, when I got home, I noticed at the bottom of the receipt (sent through email) it reads, «Free Tote Bag with your Women’s Fragrance purchase of $ 85 or more.» I never received the tote nor was I asked if I want a tote.
Anyway, the point is, Macy’s these employees that you have that you are claiming to be the face of your business need to go! There are other people out there who deserve to work at Macy’s and will be happy to serve your customers.
By the way, I ended up exchanging the 1.7 oz ($ 92) to 3.4 oz (~$ 122) at Macy’s Richmond. The lady worth mentioning was MIMI, she was very helpful and polite. She was happy to help and give suggestions. A true customer service rep. GOOD JOB MIMI OF MACY’S RICHMOND, CA HILLTOP. (deserves a 5 star)

I have never rated a Macy’s store more than 3 stars and this location is no exception, they are just like the rest. They have a huge store, but almost everything is way over priced, I’ve found similar items for cheaper at stores like Nordstrom Rack or Saks Off Fifth. I do have to say that they have great in store clearance, my wife always leaves this place with a bag full of goodies for a steal, but I seem to never be able to find anything that works for me, maybe I need to start dressing more like the fake hipsters and metros who shop here, lol.