Toys R Us

I went there on a Tuesday evening trying to find a gift for a young family member. One of the first things I noticed is that the isles are very narrow, almost claustrophobia inducing. This is frustrating because if there is even one other person in the isle, it makes it very difficult to walk by, especially if either one of you happens to also have a cart.
Another thing that was immediately obvious was that such a high percentage of the items on the shelves were broken or damaged in some way. Many items were in cardboard boxes that were crushed and/​or torn. Stuff looks like it’s been kicked around on the ground. You get the impression that people bring their kids in there so that they can play with stuff (and break stuff) instead of buying stuff. Very few items looked «new».
The selection is pretty good thankfully, and really the only reason I gave this place two stars instead of one. Still, it was very frustrating when I finally found the toy that I was looking for (a cheap, very simple RC truck), and every single one of them that was on the shelf had a crushed and torn box. It was a toy that I knew my young family member would enjoy, but it’s embarrassing to give someone something in such bad condition.
I took the RC truck up to the customer service desk to see if by chance they had more of them in back somewhere that weren’t all busted up. There was only one woman up front who was helping anyone at all, and even though there really weren’t many customers in the store, there was a huge line building up. She told us that she would help us in just a second, but then proceeded to simply continue ringing people up at the register instead. Soon afterward, she instead just got up and walked to the back of the store somewhere. We thought maybe she had to go to the bathroom? No, about 5 minutes later, she came back, walked right past us, and out of the front door. It was 6:05pm, so I guess her shift must have just ended… so much for the rest of us still waiting… Finally another employee came up and helped us, only for us to find out what we sort of expected — they did not have any of the RC trucks that weren’t torn or smashed. They didn’t offer us a discount on the torn and smashed one either.
I was very disappointed. Back in the 90’s, back when I was a kid and before half of the store was devoted to babies, this was my favorite store ever. Now it’s just a cut-​down, cram-​packed, under-​staffed shadow of it’s former self. I’m not sure how they get away with this honestly, I guess because aside from the toy isle at Wal-​mart, etc, they are pretty much the only toy store around.

Ian Ian Ian!!! I am the first person to say NO to holiday shopping due to crowds and chaos! As insane as shops are during the holidays Ian did an amazing job at keeping employees calm and went out of his way to take care of the pain in the butt request I had to track down a power wheels jeep!

Many clueless and rude staff – assuming you can find them. Selection of toys is ok though.

This Toys R Us is well kept. It’s always clean when I go with my son. It doesn’t seem as big as other I’ve been to, or maybe it seems smaller cause I’m getting older and back in the day, all Toys R Us stores were GINORMOUS… yea I think it’s the later.
My son got special treatment when we went in during his bday. We got $ 3 gift card in the mail a couple days later. They will not take it past the expiration date. Bad Mommy forgot to take him before it expired!

Went into purchase some items, and instead of spending $ 10, I ended up spending 150. However, I did not end up spending that 150 because they had items that were on sale, and their scanner device clearly showed that they were on sale, but when you got to the register they would not ring up as on sale. The manager flat out said that she would not honor the prices even though the scanner showed that the items were on sale. He items in question were Disney Infinity figures which were tagged as $ 15 off items. The manager was basically rude and stated that she would not honor the prices I even offered to take her to the scanner to show her that they’re on sale, which another employee didn’t try to tell her that they were, but she refused.

Had several orders of furniture shipped to store for pickup. Ended up spending up to over an hour each time waiting for the items to be brought out today. They are in relatively big boxes, but still. Last night was a lot quicker and a very helpful staff hence the 3 stars, otherwise would just be one star.

Amazing customer service. My husband and I just bought the Graco 4ever convertible car seat for our 1 year old daughter. After watching a few YouTube videos, we came to the store for additional help. Amber and Ian were so helpful!!! They both made sure the seat was properly installed. Giving us tips to make the car seat secure. I can’t say enough wonderful things about both. Ian had just clocked off and still willing to make sure we had our car seat in properly. Thanks to both Amber and Ian we feel confident our daughter will be safe in our new car seat. Definitely going back to this babies r us for any baby items. Thank you both for all your help!!!

We price match, well yes they do but it is not a pleasant experience. Employee made it unpleasant, why bother shopping here in the future is my thought just go next door to target and save the dollars.

We wanted to get skateboards for my twins’ sixth birthday, only we had no idea what we were looking for. James made the experience much easier than we expected. We found great boards for a great price. Thank you James for the personable shopping experience. You expertise made for some very happy little boys. Thanks again!

I like TRU in general, I like to pop in from time to time to see all the exclusives and rare jems that come out in the toy and popculture genre. I like TRU exclusives, meaning no other store would have it so the numbers world be rare. As a collector I’m in this store often. I got to stay up to date. This location is always well stocked and the staff very helpful if you’re looking for something, always great sales and just a all around good time for me when I find what I’m looking for.

i call them this morrning to onhold a transformers toy. They told me they have in stock willing to hold the toy for me. Around 7:00 pm I stop at toysrus speak to the cuser met service lady about the on hold item .she told me the item is not there and tell me go find it in the store if it’s not there they don’t have it!!! Very rude!!!

3 stars for having my item in stock, luckily I knew the item number I was looking for. 5 stars for Amber, she is amazing and deserves a huge raise! 0 stars for not having security, the shoplifting going on was off the hook.

All I have to say is this store is amazing. It is so clean, the customer service is out standing. I came in with my little girl and right away I was greeted us. Also then fine gentlemen named Cory helped us find what we needed. This is the TRU you need to go to!

This Toys R Us is just like all the others I have stopped into. Tons of toys. Exactly what you would expect from the store. My major downfall with this store is the staff. There never seems to be enough employees on duty to help out with how many customers are actually in shopping. The last time I was in there were about 5 people in line waiting to be rung up, while of course there only being one person running the register. All fine and dandy because I am patient, but at the same time she then needed to do a refund for the guest in front of me. They should have one employee doing that sort of thing and another checking everyone else out. Would make for much happier customers.

This TRU has the best customer service hands down. The staff is so friendly and nice here. It was the little Kid’s birthday and he got a card from TRU to collect a balloon from the store. At the San Mateo store they started giving out rubber balloons that last one day. This store still gives the Mylar balloon.
The manager was really sweet. He engaged the kid in conversation and he and the staff sang happy birthday to him over the PA. Now who does that? Not San Mateo!

when the kids do good, they like to get rewarded. me and the son headed over to the Toy R Us. I didn’t expect to spend 2 hours in here. looking at Legos. OMG decisions, decisions, decisions. He was able to complete his Halo Lego set along with every other Legos he has.
Lots of toys to go through and think back to when you were a kid. running up and down the aisle screaming «I want that». Store and workers are cool. will continue to visit

I have never been to a Toys-​R-​Us that makes me want to come back and shop there again. Why do I go to T-​R-​U? I guess that it is the hope that they will have just a few more options of a specific toy that I am looking for.
Remembering that I needed pull ups for the little one, we ventured in (’cause I was eating at in-​n-​out) to get pull ups. Turns out that they did not have any. How does that happen? I am not sure.
What did I learn today? Three strikes and your out.

As a single guy with no kids, this place was pretty overwhelming. Coupled with not being able to find anyone that worked there, this place was an anxiety attack waiting to happen. Thankfully I was able to ask a few people that were shopping there for help and they pointed me in the right direction.
At the checkout line there was one worker and 5 people waiting to check out. The poor girl called for help 3x before anyone came to help her. Once everyone came the line moved but it almost seemed ironic because there were TOO many workers trying to help.

Now that the In-​N-​Out Burger construction has broken ground in front of Toys R Us, it’s hard to tell if this place is even open. Some folks may be wondering the same thing as what was left of the parking lot was pretty empty, and my Son and I had a stroller free run of the aisles. I pulled in also wondering what the traffic pattern will be like with the «Double Double» line starts to Toil and Trouble. So foul and fair a day I have not yet seen.
The Kid and I have pretty much outgrown this place (including the connected Babies R Us), and the only thing bringing us here today was the Kid’s current Bey Blades Obsession. Maybe I’d come back to buy grandchildren-​related gift certificates? Otherwise I’m more than happy to put this place in «I never have to come here ever again» list right next to Chuck E Cheese.

It has been a while since I was in a toy store. Had to go because I was invited to a 2 year olds birthday party. YAYAYAYAYAYAYAY!!!
A two year old girls birthday party. I have no idea what to get a two year old girl! Boys are so much easier to buy toys for.
I wondered around on what would have been my lunch. Everything I was looking at was labeled 3+. I wasn’t sure to get those depending on how advanced the child is and I haven’t seen this kid since she was 9 months old.
I some how wondered into this section with baby dolls that were all marked 2+. Finally my decision could be made for me. I found a baby doll that was Cinderella as a baby. Sweeeet! Ten bucks later I was out of there.
I just couldn’t believe that I wondered around there for so long and a few employees walked by but no one said a word to me. The person who wrang me up was fine but customer service is lacking a little.