#1 Cochran Nissan

I was cheated by this dealership during a routine inspection. Specifically, they refused to pass me for inspection because of a small crack in my bumper, even though they readily admitted that duct tape would moot the issue. They also failed to explain how this was a «hazard» according to the PA Code and, desperate to sound legitimate, came up with the excuse that the «hazard» was the risk of a pedestrian scratching their leg if they bumped up against my car. Of course this is not the intent of the law. After admitting duct tape would moot their concern, they then made something up about a «bracket» under the bumper that needed to be replaced by their body shop, even though they had just told me that the bracket was fine.
I have since gotten opinions from three different mechanics and one attorney. Cochran was wrong, everyone agreed.
Now, what is worse, the scratch in my bumper was made worse by Cochran. In trying to look at it, they bent part of the cracked bumper back and weakened the plastic. While I could have just lined it up and glued/​taped it in place, I may now be out a large sum of money because they made it much worse. I have pictures before and after.
In short, avoid this dealership at all costs. My frustration is only aggravated by the fact that I purchased my car here and now have a [worthless] warranty.
Edit (reply to Cochran’s response below): I have contacted Cochran directly and never received a response. After posting this issue elsewhere, I received a message that someone would follow-​up with me. No one ever did. There seem to be an eagerness to provide pro forma responses, but not to actually address concerns.

Avoid #1 Cochran Nissan at all costs!!!
Bryan had been looking for a car and figured out that he wanted a Nissan Maxima. After being ignored for 40 minutes when he was there (unheard at ANY dealership), he still went back, since they had the car he wanted in stock. He gave their internet guy and sales manager a chance. Though neither of them actually met with him when they were supposed to, the sales guy seemed okay… Until he decided to buy the car the next day (Friday at noon). They said they’d get back to him with rates, but though he called MULTIPLE TIMES and emailed, they didn’t give him the (INSANELY HIGH) rates, which were clearly designed to screw him (he has good credit and can easily get a good rate for a new car) in hopes that he’d want the car so badly he’d go with their crappy rates, since the bank was closed, until he got there that night to pick up the car.
They lied repeatedly «We’re losing money on this car.» PLEASE. I worked at a car dealership and even if I hadn’t EVERYONE with half a brain knows THAT never happens. Are they selling it for less than they’d planned, since it’s not a 2016? Possible. But car dealerships don’t sell for under cost any more than casinos lose money on their guests. I’ve never bought a used car, but these guys reminded me of the stereotypical sleazy used car salesmen & finance guys. There are PLENTY of other dealers in the area. If you want a Nissan, go somewhere else.
I see no way to respond to the response, so I’m editing my review.
We dealt with this dealership FOUR SEPARATE days and it is DEFINITELY how they did business 100% of that time. There is NO WAY we could have caught EVERYONE in the dealership on a bad day ⁴⁄₅ days of the week if it were NOT the way they normally did business. It is very clear that they are horrible most (if not all) the time.
To make matters worse, the GM (who didn’t impress us in person) called Bryan today to try to give him pathetic excuses. It turns out that they could have gotten Bryan a MUCH better deal (even better than the better deal he’d seen on PNC himself), but the finance manager was either too stupid or too lazy to get that deal. He clearly didn’t even try.
I will NEVER step foot on another #1 Cochran lot of ANY kind, since it is clear they are okay with these horrible (and possibly illegal — I don’t know PA’s law on it, but if telling someone you got them the lowest rate and presenting them a rate more than 1% higher isn’t illegal, it SHOULD BE) processes. STAY AWAY! Do not be fooled by the pretense of the caring comment.

I think my experiences trying to get a car from Cochran might be a textbook example of what NOT to do to get a customer! Allow me to explain.
On Monday, 10/​26, my sons vehicle gave up the ghost. After talking it over, he decided to lease a new vehicle to replace it. A simple and straightforward transaction, no trade, just find a car and lease it for 3 years. He asked for my help since i have done this a lot over the years.
After doing some research, we decided on a Sentra. Cochran was running a lease deal, we found it on their website. A sentra 3 year lease for $ 50/​down and $ 160/​mo. The price was where he wanted to be, and he liked the car. Good. Now, all we needed to determine was which cars in stock qualified for that lease payment, then pick one and go pick it up on Saturday.
Well, at least that was the plan. My first point of contact was on Tuesday, i used the form on their website to make my inquiry. After receiving no response, i called late Wednesday morning. I ended up talking to a salesperson named Lisa, who apologized for the lack of response. I explained what we were doing, and asked her to email me copoes of the window stickers of the cars that qualified for the lease so we could pick one. She promised to do so promptly.
By the end of my workday, i still had not received the info, so i called again on my way home. I was told Lisa was not in, and i talked to Michael. I asked him to send me the information. He sent me an email with a link to their inventory. AT that point, i decided to ask my question a little differently. I picked 3 stock numbers, asked for the window sticker, and asked if these cars qualified for the lease price. I sent the email that evening (Wednesday)
Thursday morning i got my response. No window sticker. *sigh*. This was beginning to get a bit aggravating. What i found a bit disturbing was what he wrote in regard to the lease price. This is what he said
«I am not in finance and cannot provide you with payment information. Finalization of payments has to be done in the showroom. Even if I were able to get you a lease quote it would be subject to, and more than likely will change when you arrive in the showroom.
As we discussed on the phone yesterday, lease prices are not black and white. These lease deals come down to us from the manufacturer, and while they can serve as a good base point, they will always be subject to change»
I found that a little disturbing. Why offer something on your website that isn’t real? Will most likely change? Huh???
I decided to give Cochran one more chance. I wrote back and reminded him that the lease deal was in black and white right on THEIR website (not Nissans), and would he please send me the information i asked for.
That afternoon,(this was Thursday), he answered my email by telling me i needed to come into the showroom.
At that point i was pretty fed up. I picked up the phone, called a competitor, and within one hour i had all the information i asked for, and had a car selected and the deal made My son filled out the online credit ap and was approved 45 minutes later. We picked up the new car last Saturday (10/31)/ It was actually a better model of the Sentra for the same payment as Cochran.
This sale was Cochrans to lose and they lost it. Time to post a good review of the competitor that we did lease the car from.

Great service and excellent feedback from service reps. I suspected a problem on my vehicle a and not only did they confirm the problem I suspected they also incpected the rest of the vehicle and alerted me of a few additional minor problems before they fixed them so I had the choice to pay for those repairs or handle myself. I couldn’t ask for a better approach. Glad they are my local Nissan dealer.

No complaints here, both myself and my husband are on our second lease with chochran Nissan. Good service when we need it, Sam in the service dept always takes good care of us.

If you’re ever in the marked of another/​new car, you have to go to Cochran Nissan South Hills! Best money I’ve ever spent! First of all I got great Perks when I purchased my Altima. It’s now two years old and runs like charm! They call you when the car is due for EVERYTHING and the price is right! I have never been disappointed. I refuse to take my car ANYWHERE other that Cochran Nissan South Hills. Keep up the good work guys!

Service at Cochran Nissan has been nothing short of perfection. I’ve had a few minor issues with my 2014 Rogue and am so glad we live closer to Cochran than the original dealership. The communication is awesome… I receive text messages throughout the day and calls to discuss the repairs. Oh — they always return my car freshly washed — bonus!
Well done, Cochran. I know where I’m going the next time I buy.

I bought my Nissan Altima two years ago from #1 Cochran Nissan and couldn’t be happier. The purchase experience was good, but more importantly, I’ve had all of my regular maintenance done at this location and the service staff is top notch! They’re always very accomodating and provide great information regarding the long-​term care of my car. Even though I don’t live in the local area, I continue to go back for their friendly and outstanding service.

A convenient location for servicing Nissan vehicles.
Making an appointment was easy.
Shuttle service was provided.
Had to do state inspection, oil change and fix couple of issues.
The check in process was easy/​simple.
The work was completed on time and pick up by the shuttle and was home quicker than expected.
Would definitely take my vehicle back for servicing and to fix any issues.

I had called in to set my appointment because I had a coupon. The lady on the phone wasn’t too thrilled with me and all of my confusing questions but did what she could to help.
When I got there I was helped immediately. They took my coupon, reviewed it with me, and within minutes had me set up with a shuttle service to take me home.
When I came to pick up my car it was washed and all the paperwork was ready for me. We reviewed all the work that was done for the day and discussed if there were any procedures I needed to prepare for in the future.
I of course had more questions and they were glad to take extra time to answer them. I had a wonderful experience at Cochran Nissan and my Altima is running great since its repairs. I would definitely head back and trust in their mechanics again.

This is the 3^rd Nissan Altima I’ve owned from Cochran Nissan. And there is a reason — excellent customer service! Anytime I have had to take the car in for servicing, I’m
Greeted by a friendly service team, waiting to take me wherever I need to go while I wait. Then come and pick me up when the car is done! It’s always clean and ready when I return with the transport driver.
Also love my salesperson Josue Colon who has sold me the last 2 Altimas. Always pleasant, informative and personable, it’s a pleasure to do business with him.
I highly recommend #1Cochran!

The customer service has picked up since my last review. I feel valued and appreciated, unlike my first visit. Maybe the business was having an off day, however the customer is what keeps business a float. The service department has taken even better care of my vehicle. They listened to what I said about my vehicle and made me aware of an issue. They didn’t say I better fix it or else. They allowed me to make the decision and I appreciated that. Hopefully they can earn a higher rating with more interactions, but for now they’ve done enough for me to update my review!

I visited Cochran twice for recalls on my girlfriends Nissan vehicle, both times I was surprised at the way I was treated. I handed the keys to the service person and it seemed like minutes before I was texted with results. I plan on getting all dealer service done at Cochran Nissan.

Great customer service and accurate wait times. Took my 2012 Rogue in for an oil change and asked if I needed an alignment (I did). Was told everything would take about an hour, and in 45 minutes they were handing me back my keys.

Took my brand new Murano for a checkup as I had some concerns. The vehicle reception area is nice and clean. The person who attended was friendly and the mechanic did a quick job of clearing my doubts.
I like the area where customers can see their vehicles while being worked upon.
I am taking my Murano here for the first service.

Quick service. Done before promised.

I bought my Rouge in another state and moved to Pittsburgh looking for a Nissan Dealer I could trust and have a relationship with in case I needed anything. At Cochran Nissan I found more than I could have ever hoped for. The service staff is excellent and everyone there will go out of their way to help you. From getting new tires to simple oil changes the staff has gone above and beyond to help me in anyway they can. Zach S. has been especially helpful to me, he is always able to fit me in the same day with my busy work schedule and always keeps me informed when my car is being worked on. As a young female I have been taken advantage when dealing with cars in the past, but not at Cochran Nissan, they explain exactly what is going on and give me options on what I would like to do about it, not try to force me into having something down that is not needed. I would recommend this Dealer and their Service Department to anyone!

Buying a car is always an interesting experience. Mainly because you don’t want to get swindled. And this experience was no exception.
I started looking months ago, as I had the Nissan Juke in mind, falling in love with it after seeing/​riding in a co-​workers. Funny enough, this dealership is right up the street from our house, so it was just natural to go there.
We linked up with Alex, who chatted with us about the car a little bit. We exchanged emails and that was that. Then months later, when my current car was busted to the point where it was going to die any day, we went in to test drive the car. Of course, I loved it and was ready to purchase. But I was going away for over a week, so I wanted to wait until I got back.
Fast forward to 8 days later and my car is dead as a doornail (long story), so we need a car ASAP. But I don’t want to sound too desperate, but firm in the fact that we want a Juke SV with Navigation. So I’m emailing back and forth with Alex and I just get the feeling he’s not taking me seriously. They don’t have what I want in stock and it doesn’t seem like they’re trying hard to get it. I’m sure he see’s a lot of people come through and not follow through, but I wanted him to take me seriously, because I seriously needed a car!
Maybe it was because it was over email, but I felt like I wasn’t getting my point across. So I called around to other Nissan dealers in the city and they had exactly what I was looking for, the Nissan Juke SV with Navigation. So I email Alex that I’m going somewhere else and PING, he emails me back with an offer I can’t refuse… a Juke SL (that’s the top of the line model) at the same price of the SV. DONE!
After that it was smooth sailing. He quoted me an exact price on the phone, they kept their word and it wasn’t a dollar over that. I appreciate that! He was very helpful with showing me all the buttons on the car before I drove it off and mentioning numerous times that I can contact him with any other questions.
Overall, it was a good experience, just with those couple minor issues. I think that’s how the car game is played. But right now I’m rolling hard with my brand spankin’ new Juke, so I’m a happy camper! Just watch out… I hear red cars get the most speeding tickets… YIKES!

Very nice but make sure your schedule is open because their service takes longer than you’d expect.