#1 Cochran Volkswagen of South Hills

I bought my Jetta and also get my car serviced here. Buying my first car was a great experience. Service here is great. My car was recently taken in for it’s regular yearly inspection and Mike helped me. He was attentive and great to work with. He explained everything they would be working on and called me when he found things that needed to be done that we hadn’t previously discussed to make sure it was ok that he went forward with them.

Sent my Jetta in for Auto Butler treatment and PA inspection. It came back lobotomized. They changed the software. I’m heart broken. My Jetta will never be the same.

This was the worst experience I have ever had in my life with customer service. I was told multiple times my car would be done and it never was, with no call no communication. When I finally got it back a week later my head lights were burnt out. Not worth the time or money spent here unless you want zero communication.

Won’t buy back my car because of the diesel issue with VW. Won’t even talk about it, sales manager hasn’t returned my voicemail.
I would say that they are in a tough spot from VW but Cochran needs to take some ownership in this issue as they are the conduit between auto manufacturer and buyers.
Overall I would say don’t use this place they seem to have some good employees but quite a few overly arrogant employees.

I had a great experience leasing my first Volkswagen. I’ve only ever purchased/​leased cars from Cochran and will continue due to great pricing, polite and fun sales teams and patience through the process. I took time to make my decision and they never once made me feel like I needed to rush. They asked about any reservations and addressed them. I felt like I was working with real people who are consumers themselves, not just sales people.

Why wont they let me speak to the people working on my car. Everyone else looks at me like I am bothering them. Seventy five dollars for an oil change, seventy –two dollars for tire rotation, and it took over two hours TWO HOURS, I DID MAKE AN APPOINTMENT— TOTAL PRICE OVER — — — –150.00 bucks — — -
Looking at the photos that are posted if you notice there are no customers

Fantastic experience! I had no issues and these folks were great to work with! Highly recommended!

I referred someone to #1 Cochran. They offer $ 50 if your referral buys a car. Mine bought a car. Never received the $ 50. Not at all.
Took my car in 3 times for check engine light before 30 000 miles. They fixed the issue after the 3^rd visit. But not once did they fix one of the recalls in my car. I was told, «if we have time…» And then they have my car all day.
It gets worse. The service department absolutely sucks, in case you haven’t picked up on that yet. The service manager knows nothing about cars. He’s lied to my face 4 times about the issue my car is experiencing. Yes, still experiencing! They’ve managed to over tighten my oil filter to the point that it cannot even be removed without damaging the oil filter cover. And yes, I even bought the special tool. So… Did they ever change my oil or oil filter in the first 30k miles? Nobody but the service tech will ever know. In addition, my a/​c stopped working at 36 015 miles. I was mislead about the repair. VW Customer Care is also useless.
If you have a VW, take it anywhere else for service. If you’re considering a VW, look elsewhere.

They found the car I wanted, even though there was very little supply at the time, approved my credit very rapidly, and have been very responsive with maintenance and support.

This review is for the Service department.
Appointment availability — Usually it is easy to get an appointment (which you can make either on the phone or on the internet).
Location — Their new showroom/​service center is a little more conveniently located on W Liberty Ave, as compared to their previous one (also on the same street), mainly because the new one is not at a traffic intersection and it has a more organized way of parking and dropping off your car.
Service Advisors — I have been introduced to 2 guys and most of the times, I have worked with Frank, who is knowledgeable and accommodating. They get as polite as you can expect car service reps to be.
Price — They are a little more expensive for some major services (40K, 80K etc.) but they do have a lot of promotions and coupons which you can snag off their website. Also, they always drop off some coupons in the car after you have your car serviced from them (for your next appointment). I always make it a point to call and ask their prices and compare with the other dealership in Canonsburg if I have to make a trip to VW. I once had a coupon, which they did not honor because they had already discounted the price of some other work I was getting done. Wish they had told me before rather than after the work was completed (I just like full disclosure).
Waiting Area — While I did not use the waiting area in the new location, it feels a little more sophisticated than the previous one with better couches and chairs, and they offer complimentary tea/​coffee while you wait.
Overall this is a good place to get your car serviced if you have to take it to VW. I would still recommend comparing prices if you have the time.