#1 Cochran Hyundai of South Hills

I’ve been pretty happy with the service department at Cochran Hyundai. I just moved to the area six months ago, and I’ve had my Veracruz serviced twice at Cochran. I’m not going to tell you that I love spending money on my car! But I can say that the service people — Mark is the person I’ve worked with the most — are friendly, courteous, get the work done as quickly as possible, and most importantly, seem to be pretty forthright and honest about what my car needs and doesn’t need. They’ve never tried to push me into doing a repair immediately just because they have identified a need for it. They always give me the chance to decide which repairs, if any, I want to do, and when.
When they told me my tires were absolutely shot and needed to be replaced ASAP, they didn’t insist that they do it – in fact, they suggested that I might want to shop around elsewhere for the best deal! As it turns out, the woman next to me in the waiting area had just gone through the same thing, and she told me that after pricing tires at a number of competitors, she discovered that the prices at Hyundai were just as good, which was nice to know! They also replaced my front axles at no cost because they were covered by the 10-​year powertrain warranty, which was a nice surprise.
My only complaint about this place is that I never know where to park my car when I arrive, because the area around the dealership is overcrowded with cars, and there’s not really a service bay to pull into. But I guess that’s just par for the course when a dealership is located in a crowded «downtown» type area.

What an AMAZING experience. I walked in the dealership today on a whim because of a bad experience at another dealership and I couldn’t be more impressed. These guys were warm, professional, helpful, engaging, and pleasant. Their no pressure upfront approach is truly a breath of fresh air.
To be honest, I was unable to get financing because of my credit situation but the experience was still amazingly positive. They treated me with great respect and courtesy even though I was unable to buy a car. Thanks guys, I hope to be back.

I found a car on #1 Cochran’s website that I was interested in purchasing. I called and set up an appointment. I explained to the salesperson that I live nearly an hour and a half away from their location and that I would be taking a day off of work to come and purchase the vehicle. I was contacted by their sales team the morning of my appointment. They told me that the vehicle was ready and that my appointment time would be honored.
I left my house with cash in hand and full intent to purchase the vehicle. After driving for nearly an hour and a half to arrive at #1 Cochran I received a phone call from their sales manager. He told me that the car was not available to be looked at and that I was errantly informed by whomever contacted me earlier that morning.
I explained to the sales manager that, in addition to making a three hour round trip, I had taken the day off of work without pay to purchase the vehicle. My frustration was met with a half-​hearted apology and a completely absurd explanation regarding an internal communication error.
I realize large dealerships such as #1 Cochran can afford to lose a customer; if I don’t buy the car, the next guy or gal will. That being said, a properly managed sales outfit deals with potentially negative customer interactions by preventing them before they occur. Of course mishaps and communication errors will indeed happen from time to time, however, there are proper and improper ways to handle such situations. #1 Cochran is a textbook example of the latter.
I can understand a forgive a communication error. What I can not tolerate is a complete lack of respect for my time and my desire to become a #1 Cochran customer.

I bought my car here in the fall and just took it in for the first oil change, which was free – a nice perk. Both the purchase and the service visits were good experiences. The people were friendly and knowledgable. The salesperson wanted me to be comfortable in my purchase and let me decide where to test drive it (I wanted to get some highway driving in). Plus, I love my Elantra! Would recommend #1 Cochran South Hills for purchasing and service.

I bought my 1^st ever suv from Brandon Davis at Cocharn Hyundai of South Hills and he was helpful every step of the way. It was a huge step for me as I have only ever owned full size trucks for 24 years. He walked me threw every step of the process and made sure I was happy at every step we made. He went over the different options for the 2 suv’s I was looking at and prices for each one and he even brought the one inside the garage for my mom and me to look at. He had me test drive both vehicles to see which one I liked best and even had a really good test drive route for us to take as there were a lot of hills to run the new vehicle on. It was a big concern for me coming from a 400hp V8 to a little 4 cylinder that is around 190hp.
The whole process took a week to complete. I stopped out on a Saturday and we went over everything, I test drove the vehicles on Monday and made my mind up and called him on Wednesday after noon and he found the Tucson I wanted and had everything on it I wanted and I picked it up the next Saturday. I called him a few times to talk to him about the change from a truck to the suv and he always had my best interest in mind and was never pushy or just concerned about making a sale. He wanted to make sure I was happy and doing the right thing
The whole vehicle buying process was really different at Cocharn Hyundai of South Hills than I have ever had at any other dealer.
They made everything easy and were easy going. I will definitely recommend Cocharn Hyundai of South Hills and Brandon Davis to everyone.

I leased my second Elantra from Cochran Hyundai of the South Hills today. My lease had two months to go and I went in to discuss options. I drove out with a brand new 2015 Elantra costing me less per month than the 2012 I turned in. I told them what I wanted, they found it and we closed the deal in less than a week. Bob Pacella was the salesman. Easy to work with. Gave me straightforward answers to my questions and found my car.

Do not bring your car here to be serviced.
Between April 2013 and February 2014 I spent $ 3000 at this dealership on servicing for my Hyundai Santa Fe.
Given this, and because I had brought the vehicle in April to have the AC checked out because it was acting up. I was expecting a relatively clean inspection when I returned in May. Instead I was quoted a rate of $ 2000 for exhaust repairs to pass inspection. Given how much I had already spent I decided to get a second opinion from an independent mechanic. The independent mechanic was able to do the same work to pass inspection for a $ 1000.
So their parts and labor are overpriced by a factor of 2.
Of the $ 3000 I spent on repairs $ 2400 was repair work for the AC. The independent mechanic suggested the issues we had been experiencing with the AC could have been related to the exhaust because it was in such bad shape. Given the amount of times I brought the vehicle in to be looked at. The fact this was missed and allowed to develop into a larger problem was disturbing. At the very least something should have been detected when I brought the car in for an AC check up in April when instead I was told everything was fine.
Now I am concerned the $ 2400 of repair work for the AC was not even required and the issue had been with the exhaust all along.
I certainly will not be returning here in the future given I do not feel I can trust they will do the right things for a fair price.

awesome service center. I had taken my minivan to a smaller mechanic who claimed he couldnt find anything wrong. called Cochran and they got me an appointment fast and found the issue. they did a thorough check and found my brakes needed to be relaced (which I had suspected). They called when they said they would and completed the work quickly and did a great job. Rates very reasonable. Will consider them my new service center.

Complete rip off. Never going here again. Every time they «fix» my car, it breaks down again. I’ve been towed to this location three times this month. They charge significantly more for labor than everyone else is town. Go somewhere else!

I was referred to #1 Cochran Hyundai of South Hills by a business associate in November 2010.
I was looking to purchase a 2011 Hyundai Sonata Turbo SE. Upon arriving, I found that they had only one of these cars on the lot (they had just come out). The salesman told me that they had two more on the way, a white one, and a black one. I give a $ 500 deposit on the black one, and a week later my car arrived.
As someone who used to sell cars, let me tell you that #1 Cochran is an honest dealership. Everything is 100% above board, no surprises, no tricks. In my case. I was purchasing a brand new model, one of the first ones made. In fact, the salesman later confirmed that I owned just the 2^nd car of this type in Pittsburgh. Due to the demand, I was told that they could offer me a $ 500 «courtesy discount» but that was it. However, they offered me a $ 2,000 trade in allowance on a car that, in all honesty, was worth just $ 1,000.
I am very pleased with the pricing and customer service offered by this dealership, and would be happy to recommend them to friends.