Sprint Store

They always have the phones I need I’ve been with sprint a long time. They didn’t have the case j wanted or the tempered glass but I think they get shipments pretty often. Mario helped me when i just got my new phone. He was very knowledgable and friendly. The other associates were also pretty helpful.

Why am I giving this one star?
Just would like to state every single one of my visits here has been unpleasant. I would love to tell you of a time I had a great experience but I can’t. Went in and the girl who assisted me was just plain rude and disregarded me without even trying to help me find an answer to my solution. One of the guys there before was just unprofessional and hit one me while helping me. His coworkers even made fun of him for it, in front of me. The manager here is so rude and walks around with «I’m better than you attitude». I spoke to him on the once once about a problem I had and he said he would help me. I get there and he states he never spoke to me and couldn’t help me with my problem.
Their customer service is HORRIBLE not just in the store but also on the phone. I was looking to unlock and old phone before and it was 45 min wait times not to mention I was transferred 3 times and hung up on twice.
I have been a loyal customer for 4 years and it doesn’t even seem like that matters to them. I don’t expect recognition but anything would be better than the nightmare I’ve had to endure since the beginning. I’m switching over to AT&T thank god they offer to pay your cancelled fees for you and hopefully I get better treatment from them!

I honestly have to just say, great service! The store manager Bobby did what he could to make sure my husband and I were well taken care of. There was a major issue with one of our phones and he was able to fix it and make sure we left happy with our phones up and working. We just switched from Tmobile to sprint and I must say I’m content with sprints network service. People say it’s «horrible «and I gotta admit sprints network and data is coming up! its no Verizon lol but it sure as Hell gets the job done and it does it well. What’s horrible is paying over 200 bucks for two lines switching to sprint is saving us 100 bucks a month we now pay 180 for 2 phones and our iPad air 2 that’s damn good for leaseing a note5 and iPhone 6s plus. Anyway if you’re looking to going to sprint I recommend coming in to this store all the store reps are friendly and wonderful good job sprint! Lol

Great service! I’ve never seen so many customers in a Sprint store in my whole Sprint life… The staff seemed nice. No screwed up looking faces like they hate their job like a lot of places in this area.
I was served by Bobby. He was perfect.
I wasn’t able to take a look at accessories but the store looked good. Kids (including mine) testing out the devices and nobody getting pissy (except for me) when the alarms were tripped by people (including me) loosening the alarm cables ;)
Hopefully the review before mine is accurate and this is now a nice store. I may need to come back and get help with the devices we got.
Customers seemed relaxed even though the wait was long. Go in with patience and all should be good.
5 stars for perfect customer service. Smooth transactions. First day using new devices underway!

Sadly most of the previous reviews were pretty much on point about the poor and hurried customer service, which is why the place has a new Store Manager, Assistant Store Manager, and almost entirely different staff. The baggage has been dumped and a totally different approach from top down is in play. No more rushing, no more over the top loud music. A GREAT improvement.

If there was a choice for no stars I would choose that option. The customer service at this place is just horrible. The music was up so loud! I was confused on whether I entered a Sprint store or a Bar!
Automatically the feeling I had was to just leave. The place didn’t seem professional in any way. I gave the place a chance, one of the service reps walked me over to a person that was going to help me. This guy was sitting at a desk in front of a computer messing with his phone. As I walked up he didn’t get up out of his seat, he didn’t look up to me, no hand shake, he didn’t even ask for my name. He made no acknowledgment that I was even there. He just mumbled «ok» to his co worker. Why I didn’t leave at this point I have no clue! It seem like he didn’t want to be bothered with any sort of actual work. The staff seemed like a bunch of kids just hanging out. They need a few major customer service trainings!
I’m very glad I came out of there empty handed! I will never do any type of business in this location. You should feel at ease when sharing personal information with employees who work at a store like this, at this place you will never feel at ease. If you are planning on visiting this store… Don’t! Go to another store where your business in valued and appreciated.

Today I had the Pleasure of Being Helped by a Young Man Davonte Martinez. Although the «Service» I needed took 8 hours to Complete, which was Frustrating, I Need to Share with others that this Young Man was Very Professional, Patient, & Kind! There was a Genuine Warmth about Him. I was there When he Received a Phone Call from an Unhappy Customer & While I was Waiting to Finish Up My Service, As I Listened I was Impressed. Truth be Told I probably Would Have Hung up on The Woman, Davonte was Again Very Patient & Kind towards this Woman. His Customer Service is Impeccable~ So as far as Stars Go I give Him 5 :)
Thank You Very Much I Truly Appreciate Your Kindness.

Great staff. Staff is extremely helpful. Prices are high for the phones. The store is clean and super nice. The loudness of the music they play in the store wasn’t fun and gave me a headache. The phone I have is very nice. I’d suggest coming down on the prices of the phones should be something to consider since there are always new generations of phones. Kudos for a kind staff though. Good hospitality is a rarity in this area.

Rude, disrespectful and low on knowledge had to deal with Brandon the «team leader». Ripped us off and next thing I knew I had a bill of $ 700. I do not recommend going to this location. Called three times asking to speak to the manager and they kept telling me he wasn’t in. Finally when I came in they said he had just left. WHAT THE H***

Although it’s rarely acknowledged there is an art to good customer service. I was not asking for great service, just good service. Some may think if they are not being rude they are then, by default providing good service. Oh no, no, no my young customer service pumpkin, standing there like a crash test dummy is just as aggravating as a rude retailer. I have been dealing with this store for two months trying get a phone. When I call they say we are getting a shipment in today call after 2, but when I call back they never seem to have the phone in stock. I go in to ask is there a particular time I should come in, if they get a limited amount of phones, or just what the key is to getting the phone. The young man with the slight smile, and far away look as if he had a battery pack in his neck says «we have a shipment coming in at noon, try back after 2»

WORST service ever and the employees are idiots, I called the store 7x because I was told my old contract would be paid off but apparently DAWN gave me the wrong plan then tried to say she never told me that! Are you kidding me? The signs are all over the store and I owe a balance to my previous carrier so why wouldn’t it be discussed??– Every time I called an employee said I would get a call back from the manager-​Dawn, Bajan, Camille, Josh, just to name a few of them that I spoke with!!! I went into the store 3x and no one could help me. I finally talked to the manager on Friday and he said he would call me back and here it is Wednesday and he has not called! His name is Happy! Not only does the service suck but the customer service is even worse.
And NO ONE but one person in the store knew that you had to sign up for a certain plan in order to get your installment plan or termination fee paid off from another carrier! Do they train these people? Now I am stuck with a bill that is almost in collections because they did not tell me that my claim was denied until 5 weeks later, and I am wasting my time trying to call corporate and the store back… and they said that no they could not just change my plan! SMH… never again

Great service, I usually hate going into the main stores for service but I needed a new phone… It was a delight to my surprise. I’m pleased to say that not only did I get what I was looking for but Krystle W. Was amazing! This girl took Her time, provided great customer service — helped to lower my bill and hook me up at the same time!
Thanks so much you guys rock! Can’t say how nice it is to find someone willing to go the extra step to help someone out! Extremly knowledgable too!

Employees are all super nice, the wait was as expected at any sprint store (about half an hour).
However, I went in for an upgrade (from iPhone 4s to iPhone 5c) and contract renewal and clearly stated I did NOT want to change my plan whatsoever but when I checked my plan later on the sprint app I saw that the person who helped me had added insurance without asking me.
Also I understand that upselling is their job but I had to tell the person about 3 different times I did not want the phone case and screen protector that they claimed were free but would be added to my bill if I did not bring them back the next month… I didn’t get that at all, $ 24 for a clear bubbly plastic case that looked like it would crack from one drop? And why was tax on a «$ 49.99» upgrade, fifty dollars?

Had a really great experience there. Called in and asked a question, John made me an apt and he had everything all ready by the time I got there. He gave me a great deal and made my bill even cheaper. He took his time with us and answered every question we had. Great job John!

Shot Out 4297 Century Blvd, Pittsburg, CA 94 565 Sprint… Hassle free, Courteous, Honest and of course, BEST SPRINT STORE in all of Contra Costa… Great stand up customer service! Wonderful location, Plenty of parking and surrounded by great Food & Shopping Store! Visit!!! Visit!!! Visit!!! I promise you’ll leave smiling & SATISFIED… I do every-​time!!!

Had a good experience at Sprint manager gave me a great deal even throw in a hundred bucks and accessories gave me a better deal than I would have got anywhere else shops around at all the major carriers and this is the best still by far I thought sprint was really expensive and they ended up being the best bang for your buck. Happy to recommend this place in Pittsburgh to anybody.

Took two hours to get a new phone after my old one wouldn’t turn on. After all the drama («Oh the computer froze. I have to have you sign the acknowledgement again. The system locked up. Sign this again. It won’t let me access the system. Sign one more time.») I finally got my phone. The person helping me was rushing through the activating process, shoved it in my hand and said once it’s done you’re good to go. Problem is, he didn’t do it correctly. It didn’t work. I had to go home and call customer care and manually activate it myself. Always an issue with something whenever I come here. Be prepared for at least a two hour trip.

I hate Sprint they never know what they have, I needed a phone with hdmi, the manager said there was none. So I got another phone come to find out they do. Now the bill and my plan isn’t what I asked for. And they wanted me to pay 200 more for the phone that had the hdmi. N told me my phone was only worth 85, that’s not what I paid two months ago, 399, is what I paid. Don’t ever go to Sprint customer service is shitty, and their knowledge about the phones they do have is less then that. I’m so unhappy with Sprint and there’s nothing they can do.

I already knew what phone I wanted but they made it easy. I had a problem with my charger and they took care of that to. I’m not going to write a long story but basically good service and it was a short wait

HORRRRRRRRRIIIIIIBBBBBLLLLLEEEE CUSTOMER SERVICE ! I went in there to pay my bill real quick as soon as I got there I waited and got ignored for 5min. There was 6 workers and only 4 customers including me. When the manager came he told one employee to help me so we walked to the register asked for my name to be put on A 10 MINUTE WAITING LIST!!! I told him I needed to go fast and he just said that I couldn’t cut other people it wouldn’t be fair. We spent more time arguing for him to help me than it woulda taken for him to assist me to pay my bill. He then wrote my name n walked away. I think his name was _​_​_​_​_​_​_​Raymundo. I walked out enfuriated and went across town to the antioch sprint by target. There was less workers and more people and they helped me out in two minutes. This place is horrible and rude… Don’t go.