MetroPCS

they helped fix an issue on a phone that I bought on lone tree. the clerk installed the wrong screen protector causing problems with the screen shutting off when making phone calls. Lone Tree clerk told me the phone was defective and I had to take it to the corporate store on century. The clerk here told me the screen protector was wrong and blocking the sensor .I took it back again to lone tree and they finally took the protector off arguing it was right .The phone worked fine after removing it. Long story short buy at the store that can help you not one that will sell you a phone and then tell they cant help you and to take to corporate on century.

This is a very personable store full of young sales people who are ready and waiting to help. They treat you like you’re the only customer they have.

Hello, came in here today with some issues with a couple phone I have on a family plan. I was helped by Randall who truly took care if me from beginning to end. He ordered a new phone for myself which was under manufacturers warrantee and figured out the issue with the other phone.
Now let me rewind and give you my experience I had with same issues over at the pleasant hill Metropcs location… I was helped by the manager (I believe Jose) when I walked in a few minutes prior to closing time. I was told many excuses why I basically could not be helped and that it was my causing the issues with the phone, that I needed to purchase a new phone cause I did not have insurance (yet I was under manufacturers warrantee!).
To top it off he wouldn’t set up the new phone for me the same day cause they were about to close!
Once I got aggressive with this jackass then he proceeded to have someone else help me set up a new phone… by this time I was so annoyed by Jose attitude towards me and was ready to blast him verbally, then I decided to take my business elsewhere.
Back to my point, Randall keep up the good work, as I mentioned to you, even if you could not help me with my situation I would have still rated you five stars just best on your kindness and customer service.
Keep up the good work. And I’m really surprised the low rating for this store, everyone seemed very helpful.

Went to the store with my mom who is completely not a technology person. I was able to get the buy one get one deal and the clerk ramon helped beyond what I expected. He was patient with my mom, helped her understand text messages and also just kind hearted when he noticed my frustration. (if u read any of my post u will see I’m beyond honest with customer service people who suck)…
The second phone was for my dad (also not a technology person) and to be fully honest I even took a picture of ramon so my dad knew who to go to… and ramon was the same helpful person with my dad.
Anyone who can deal with 2 retired people who suck at electronics is a gold 5 star person to me. if ramon ever reads this. thank u! U saved my sanity and now made my parents feel they r hip and young with their new phones and are now using emojis. lol…
Sorry for the people below for their bad services, next time use the clerk I had.

Went into this blackhole this last Sunday because my phone had a virus and would not open. Two very young gentleman were behind the counter one playing video games on his phone the other search google.
Never acknowledged my presence.
Told them my problem, the one on google reluctantly looking away from his screen, the other never looked up from his phone.
Since there was no manager available, I’m pretty sure they were both baked.
Keep in mind my phone will not turn on and they know this. I asked them to call customer service for me since I didn’t have a phone. WAIT FOR THE RESPONSE! The guy looks at me and says just dial *611, I asked him to show me how to do that on my defective phone.
STAY AWAY. Go to Sprint in the same shopping center, those guys did everything they could for me although I wasn’t a Sprint customer.

I went yesterday to upgrade my phone and I got waited by SHEILA she told me that the headset and the gel case was included with the price of the phone when I asked her why I had to pay so much she got very upset and she took the headset off but she never told me when I came back to ask her why I did not get it if it was included with the price of the phone she did not answered. I talked to the manager but they are all useless she was trying to find excuses for SHEILA saying that she was new but I did not believe her.
This store is corporate own but is run very poorly. I am very disappointed I will never go there again.

i went in with my mom who wanted one of those smartphones on sale for $ 29. she’s a little older and doesn’t spend much time thinking about techonolgy etc and the girl that was helping us with the transaction was talking in circles trying to get us to spend more than what was necessary. the total with the phone, plus activation fee, and then sales tax was estimated around $ 45. not bad. the thing was, was that the cashier said we could include a case with our purchase. she said its a «bundle package» you get for buying the phone. i chimed in asking, «so the case is free?» she kinda hesitated and said yea, its a bundle package. and then my mom said, so its free with the phone? the girl said yes, you get it for buying the phone. so she gets out these gel cases, my mom picks one out. in my mind i was thinking about how these «bundle packages» are usually extra. everytime i tried to bring that up to make sure we understood that this was in fact «free», the cashier would cut me off as so i wouldn’t expose what she was trying to do. she rings it up and says the total $ 68. we asked why. then it comes out that the gel case «bundle package» costs $ 20. we said no we dont want it and the cashier impatiently slams the case back into the stack of others.
aawww looks we ruined her commission. nothing wrong with gaining commission but it is when you’re being a complete liar about it! she wasn’t even crafty about it. maybe if she had better social skills, it would’ve worked in her favor. i told her no we don’t want a $ 20 case when you can get it on ebay for $ 5 maybe less but no more than $ 10. all in all, yes its metro so what do you expect. that doesn’t mean smug «sales people» or rather, entry level cashiers, should take advantage of people they think can swindle.

I went in yesterday the woman said I the Samsung admire promotion is $ 25 for the phone and $ 10 first month, I went back this morning and got a guy who has a salt and pepper beard and didn’t even know about the promotion and wouldn’t give me the deal, everytime I go in this guy knows nothing or how anything works and always gives me trouble, why is he still working there, I will drop my metro this month and take on Verizon because he is a douche bag