Verizon

The customer service at this location is extremely lacking. There were many employees available in the store doing nothing however i still had to wait about an hour to get seen. The managers on shift, Omar and some mexican dude were very rude. Please be more considerate of your customers. Thanks.

I will put a fife star service because of mine previous experience with this store. Today I was trying to call for about 1 hour and still could not connect with the store. Finally decide to drive down there and I am here with a 40min waiting period. Probably weekend is the worst day to come to the store. I will suggest for the managers to have more workers on the weekend so the line is not so big on waiting. The service is excellent and all the guys and girls are professional and they know what they do. Because off all the service a reserved I will wait I to get served, but I will suggest to everyone to come on week days.

Very helpful came in to close my account with a a sleeping toddler in my arms. My name was taken at the door I was invited to sit down. Once my name was up there play came and sat next to me and helped me accomplish everything I need it without even having to stand. It was great and very much appreciated.

Helping bash this Verizon store, like they don’t have bad reviews… I have got 4 defective replacement phones in a row from them. Figured I could get a new working one now. Nope, the only fix they have is to send more replacements till maybe I get lucky and get a working one? Or just buy a new one my self and forget the fact I have been paying $ 9.99 a line for years for nothing. Bad logic, bad service, con artist at its finest.

DO NOT DO BUSINESS WITH THIS PPL. I got my new iphone 6s plus today, I try to activate the thing for 4 hrs over the phone with over seas customer service, then within states services, after 4 hrs they told me just go to the store, I went there 3 more times the first one I was able to make phone calls but no data, second time they connected the phone to wifi so I got data while n the store without telling me, I had to make a u turn right away, the guy goes «let me do this right for you this time», so I declined and got a refund for the phone and taking my business to another company. I dont’ give them no stars because its not possible

These idiots don’t know one bit about what they are talking about. Probably one of the worse stores in North Phoenix. Can we get some technology literate people here please? Never coming to this store again, and probably will convince all of my friends who have Verizon and everyone I know to never come to this store. If you do, just go down to the Apple Store right down the street, they’ll probably be able to do more than what these so called «Sales Reps» can do. Bad service and try to dust off any issues they encounter in the most unprofessional way possible. Disgusted.

Let’s just say the worst service and very dishonest people, I feel like I’m dealing with bunch of car salesman… I wish I had a choice to take my business elsewhere

This particular Verizon location is full of incompetent liars. Our phones had been dropping calls for over 20 months. Every few months we would stop in and troubleshoot, and usually walk out with a new SIM card. Last Friday, after discussing our options with salesperson Ian, we were told there was nothing wrong with our phones and a new SIM card would fix our dropped call issues. Immediately after leaving the store, my husband and I both dropped calls. We called Verizon’s customer service, and after a weekend of troubleshooting were told that there is a KNOWN SIGNAL ISSUE with the phones we had been using (and complaining about in store) for almost 2 years. We were also told that our phones could be replaced with either the same model or a similar model under warranty. Customer service shipped us the new phones and we activated at this 16^th St location. Since activating the phones, we have heard the «your call can not be completed as dialed» message frequently. A call to customer service determined the phones were NOT ACTIVATED CORRECTLY. 16^th St Verizon store fails again.

The first time that we went the staff was friendly, but that could have been because we got 2 new tablets, and new phone, and 2 gizmodos. Took longer than expected, but at least the staff was thorough and friendly. The next time I went back, the store closed at 7:00pm and I got there at 7:02 and was met at the door and told sorry we are closed. Not wanting to hear what was wrong or anything. I tried to tell the guy that I just drove from the other side of town and he didn’t want to hear it and didn’t care. «Sorry we are closed, you can go to another store that stays opens to 8». I thought it was quite rude, but I’m sure the manager won’t check the reviews they get here and probably doesn’t care.

I went to this store because I was running errands in that area. The guy in the front was very nice and passed me off to Jen. Jen started off with a bad attitude and made it feel like I was bothering her. I told her I needed a new phone (I dropped mine and it won’t turn on) and she interrupted rudely asking for my ID and phone number. Long story short I didn’t have an upgrade and was trying to get rid of me. She refused to show me any upgrade pricing like I wasn’t privy to that information.
I spoke with a nice lady on the phone from Verizon and I had a Verizon Edge upgrade or I could use the insurance. Jen DIDN’T offer any of those options.
Jen at this location made me feel stupid and my business is unwanted.

Since most people look for one star reviews to look at first I hope you find this…
I normally dread going into Verizon stores now because it feels like I’m walking on your used car lot.
I had a major technical issue with my iPhone 5c. The rep Sea Cassidy spent an hour with me to try and fix this issue. He was unable to resolve it and pointed me at the Apple store. I went there and they were able to fix it. I believe it was an apple Apple issue. A few hours later though the phone reverted back to searching for a signal.
Let’s just say I wasn’t happy. (Cut to videotape of the Atom bomb going off)
I went back to the Verizon store and Shaun walked me through trying to fix it again.
I’ve been on unlimited data for the better part of three years and have been hesitant to actually upgrade my contract and get a new phone as a result. I had bought mine aftermarket cash to keep my unlimited data up until this point.
Sean pulled up my last six months of data usage and showed me that if I move my plan over it would save me around $ 45 a month and I can get a new iPhone 6.
Okay here’s where it gets interesting –I was so impressed with the way he handled me ~I can be a little bit of a bear when I feel I am being worked on by a sales person.
If you’ve read this far here’s what I can tell you:
1. I was ready to switch my service away from Verizon.
2. My blood pressure generally goes up when I walk into a Verizon store.
3. After dealing with Sean, I will refer anyone I know and go out of my way to let them know that they MUST go to the store on Camelback and ask for him specifically… he will restore your faith in Verizon.
My name is Vincent Mosca and if you find me on LinkedIn, direct message me I will elaborate more.
Added bonus if you’ve read this far –At the risk of being in hot water with my wife I :/​decided to buy a Bluetooth Bose system from him because I know that helps their stats somehow (…and I really needed an excuse to buy one).

Worst store I have been to. If you ever go in avoid rachel worst sales rep that seemed clueless about everything. Someone needs to take her back into training and educate her on the things verizon has to offer and how to give good customer service.
Having been a customer for this long I’ve never encountered someone who made me feel uncomfortable and like an idiot. Wonder if Sprint would do the same. Might have to check then out this weekend.

Don’t ever go to this store!
Sales rep (i.e. Heath, sales rep at store) was rude and other reps lied about pricing.
Went in twice within a three day span and prices on iphone6 changed daily.
Service is solely based on what they are able to sell you on commission.

Really really poor customer service. I will never go back in to a verizon store. All of my changes and purchases will be done with the amazing people working online and on the phones. Walked out with a new iPhone6 and my sales rep «set it up» for me without my concent. C’mon man at least give me the courtesy of telling me that I needed to go home connect to wireless and upload my &@$ from the cloud. Had to reset whole phone to pull all my info in. Thank you Verizon sales associate for wasting my time. «All set» please!!! Never never again. Boo!!!

«Someone will be with you in just second», we’ve heard before, right? I get so tired of it, that now I’m calling people on it… are you serious? As soon as I said «a second’s up», BOOM, there’s Dave, in my face… cool!
It helped being there on a weekday evening, for the weekends are packed. Anywho, I was promptly helped with my data useage issue, and explained how the hotspot I was setting my tablet up for was NOT the culprit, but my laptop that was connected to it and all the many apps that it was running… made sense to me, but now what? I’m maxing out my data and I’m eatin’ up the kilobytes like a cockroach in a C rated soup kitchen!
It was suggested I call customer care, explain my delema, and plead for mercy.
Only four stars, for now anyways… last week, I came in for a power cord/​connection issue on my Android, and got shued away. Was made to think my only solution was suck it up and wait until next month when my contract was ready to renew… I was THAT CLOSE to going to the AT&T store! I’ll hold off and see what customer care says tomorrow.
ubreakwefix down the way helped me with my Android power connection, by the way.

I was toying with the idea of upgrading my iPhone and in the process switching from AT&T to Verizon so that I could bundle the new phone with my iPad. A coworker went to this Verizon store over the weekend and was telling me that she got all these great deals and discounts, along with them buying back her current device and then giving another discount for bundling her iphone with a tablet, etc.
I went in 2 days later hoping for the same great deal only to be totally confused by the associates explanation of what my options were, deceived about the difference in the pricing options, not being able to bundle iPhone with iPad for some reason, no discounts/​credits, nothing. Not even any incentive to come over from AT&T. Would end up costing me a lot more than what I’m paying for with AT&T. Also their service was slow and they weren’t very customer service focused. This guy just wanted me to sign off on whatever and be done. I recommend checking out ALL of your options thoroughly before deciding on switching to Verizon, and definitely before going to this particular branch.

I am only giving them an extra star because they did what I asked them to do. But in the most unprofessional way possible. First they were all wearing football jerseys, ok, it was Sunday so that’s cool. But as I looked around and saw that it was just a free-​for-​all.
While the guy that was helping me change phones over worked on the computer he started up a conversation with the employee next to him about the party they were going to after work, all about video games and drinking. Seriously? I thought to myself. He had very little knowledge of what they even sold in the store. «Do you sell the FitBit bands?» Umm I’m not sure, then he walks across the store to ask someone else if they did. She took two steps to her right and pointed to the huge stack on display, clearly he must have been blind. Then I ask «Do you have the arm bands that will fit my phone? like for running» He again hesitates and asks someone else if they know the answer.
So frustrating! If this were my first bad experience there, I wouldn’t have felt the need to post about it, but I am here all the time and have never had a good experience. They over sell me, don’t give me all the details and just piss me off.

I love this store because the split second you walk in, someone is right there to greet you and guide you in the right direction. Hooray!
You’ll get told exactly what you want to hear, too! «Yes, ma’am! Your new iPhone can absolutely take pictures underwater.» or «Sure! I can give you double the data for the same price.» or «I can certainly transfer your photos from one phone to the other!)
(that last one was actually my case)
Great! Let me come back when your mysterious picture-​transferring machines are working!
Next visit… «No, no, I’m sorry. Our machines do not transfer pictures between phones. But all you have to do is go home, hook up your old phone to your computer, wave your magic wand, pray to the Droid gods, do the Macarena for EXACTLY five minutes, and voila! Your pictures will magically appear on your pretty new iPhone!»
I exaggerate a little, but seriously, he was totally speaking gibberish to me. After the pure hell I went through to get this phone and as many times as I had to visit this store, I assumed they would actually take care of me and follow through with what they said they could do. I guess all of these stores just have horrific communication. Don’t they work on commission? Totally useless.

Okay, so I ended up having to replace my phone because I dropped it in a sink of water when I was house sitting. In December. Lost all my photos and music. It was a sad day. Fast forward two months, and it’s barely keeping a charge and doing goofy things. Like calling my ex. Eek! I was still a month away from renewing my contract and desperate. As it turned out, I could change my contact, get a new phone that was priced into my monthly fee, and lose my unlimited data, all in one step. Who could resist? Oh, Verizon.
After arriving shortly after they opened, I waited for an associate while checking out their selection of toys. I mean phones. Found an awesome Motorola that is smaller than my old one and it is red. Devilish. By the time Juan approached me to assist, I had my heart set on that phone. Juan was great at processing the sale and setting up my new purchase. The whole ordeal took about an hour, which seems long but he was very thorough. So, not entirely bad. By the time I left, I was happy. And Juan downloaded an app that got me a free smoothie from Jamba Juice. Score! The one entertaining aspect of this experience was witnessing all the angry white people. Silly crackers.
Oh, Verizon. Keep it classy.

My husband and I came into this store on Saturday to upgrade our phones and to add him to my plan. We were put in the queue for a sales associate, and were then called over by a woman with blonde curly hair who basically refused to help us at all.
Here’s what happened:
Unbeknownst to me my maiden name was still on my account, so when asked for my ID it didn’t match up.
Me –So how do I change my name on my account?
Sale associate — Do you have anything on you with your old name on it?
Me — No, that’s my old name, everything I have on me now has my new name.
So how do I go about changing my name on my account?
Sales associate — If you don’t have anything with your old name on it, I can’t help you.
Me — People get married all of the time and change their name, you’re telling me I can’t change my name on my account?
Sales associate — Not at the store level
Me– Fine, I guess I’ll just figure it out myself…
I then walked out of the store and called their customer number to ask them how to change my name on my account since, the Sales Associate in the store wouldn’t tell me how. I was told I just need to bring my marriage license into a STORE, and they could change it there. Um, I was just told in the store that I couldn’t change my name there, but I guess that was a lie.
The woman I dealt with clearly had no desire to help me. It’s fine if you don’t know the answer to something, but at least make the effort to find it out! I don’t understand people that work in customer service, and totally lack it at the same time, isn’t this your job?
Congrats for earning my first 1 star review!
If you need to go to a Verizon store, drive the 6 miles to the other one on 44^th and Thomas where they actually will help you.