Best Buy

If I could give zero stars I would. Terrible customer service on a washing machine delivery with absolutely no concern for the time of delivery promised. This will be our last purchase at Best Buy because it has far and away been anything but the Worst experience.
Best advice for ‘Best’ Buy? Just DON’T do it.

They don’t help!!! I first went in to get my phone fixed I was told my phone was out of stock !! But I got a box that was supposed to have my new phone in it which was empty! So I called they said the phone is on back order i will get one when they are able to send one out! So on week 3 i called the rep said that the order was standard so she will switch it! Once it is switch i will get a phone in 2 days (i called on weds it should have been here Friday) I called back in Friday to check my delivery status and guess what NO REQUEST WAS PUT IN!!! they are the WORST COMPANY

You’ll get what you need, but it may take a while if you need help.
Alright, so this is the nearest Best Buy to my house and it has been in decline for at least 10 years now. Some of that is the corporate restructuring that Best Buy went though during the recession, which caused them to cut back on employees. That’s why there are times when it seems like there’s no one around to help you. Because there ins’t.
With that out of the way, let me just say that the people who do (eventually) help you are pretty decent overall. My last experience at this place was me in the car audio aisle looking for a specific am/​fm receiver for my vehicle. I was looking for help and couldn’t find anyone. After waiting for 20 minutes, I ended up stopping someone who was coming out of the back.
They needed to find the car audio guy (who apparently was «off», but was still in back). After another 10 minutes, a guy in plain clothes came out of the back and helped me find what I needed. He also pointed me to the front registers and explained to me how to price match the item with the cashier. So he was helpful, it just took 30 minutes to get that help.
The cashier was such a sweet gal. So sweet that I almost thought for a second that she was hitting on me (maybe she was, who knows). It was borderline flirty and very unexpected. I can’t say anything bad about it though, she priced matched me quickly and was very nice. So in the end, I found what I needed but it took a bit of time to get help.
And that’s just the way it is at this Best Buy.

We refuse to go to any other Best Buy in the valley, except here. All the employees are the most helpful and if they look busy, it’s because they are, but will stop whatever it is they are doing to help or get another associate to help. the manager is the BEST around. He offers, only at this store, a Veteran’s discount that was handed down from corporate at the store managers discretion; and he gives it. We have bought all our TV’s, computers, laptops, Mac’s, video games and consoles, paper and appliances, from this store. We will go no other place. The cashiers are all so friendly during the checkout process — I can think of Marcus, off the top of my head — he’s always been so helpful and cheerful when we check out. I promise you that I have never been treated the way I am here at this location and will not visit any other Best Buy but this one. Thank you store manager for managing your people in such a way that it reflects to your customers; me.

Came here to get a Zagg glass phone cover installed on my iPhone. The whole experience took 45 minutes — far too long to be at a Best Buy. I asked an employee for help; he sent me to the Geek Squad. How many geeks does it take to install a phone cover? 6, I think.
The cover cost $ 40 and they insisted on charging $ 8 to install. I’ve been to Best Buy before and purchased the exact same glass cover in the past, and never once have I paid an install fee. Scam artists! I contested the charge but they wouldn’t budge. They said it’s to «make up for the costs when they install the covers incorrectly.» Lo and behold, the first cover they tried to put on was «defective» (allegedly) and we needed a second one. The second one they installed had a bubble underneath. The lady at Geek Squad said it should go away within a day or two. If it doesn’t, come back and they’ll install a third cover. That’ll be another wasted 45 minutes… No thanks.
Skip an in-​store visit and buy whatever you need online. 0 stars for service. Try not to come here.

Thank you so much for your excellent customer service!!! I appreciate the patience and am ecstatic that the item was in the storage facility here as opposed to having to drive to the Thunderbird store. Thanks again!!!

Geek Squad Guy from this store came out and spoke to my 40 year old housekeeper, then decided he didn’t want to install, so he told his boss no one was home. He even left a note on door AFTER talking to her saying, ‘sorry we missed you.’ I went to Manager, named Denny, and he was NOT interested in calling to find out why they didn’t do install. Not sure how long he has been a manager, but he needs to take care of the customer. The General Manager WILL be getting a call.

The employees looked too busy here during the Black Friday period of shopping and the capacity was kind of low for shopping during that time with only four non-​self checkouts. However, they had plenty of the advertised item that we were looking for and got us out of the checkout line as quickly as they could while we were paying for it. They were nice about it.
There wasn’t a lot of room to maneuver to see the sale items, but we got it done eventually. The specified deals were very good.

Super irritated! Bought a Bose sound system for just under $ 1000 and the sales person acted like he was doing me a favor by «throwing in» the blue tooth adapter. Come to find out Best Buy threw the adapter in as a bundle because the new Bose models were coming out and the blue tooth is built in. After spending that much money there, I would expect the sales person to at least clue me in! Shady business trying to get rid of old stock. Now I’m waiting 4 weeks for the blue tooth adapter because they don’t even have the stupid things in stock anymore.

My husband and I went in to trade our IPhone 5s in for the new 6s and it took 10 minutes for someone to talk to us. Not that it was busy there were just no workers around. Then we had one woman ask us if we were next but help someone else instead. Finally we did get someone to help us. He discussed our current phone plan and our other options. Once we decided which we were going to go with he then had another guy help us. The entire process took over THREE hours! My husband had work he had to get done and I had to wake up early the next morning. This process took up our entire evening.

Excellent customer service and the guy who assisted me with the modem-​router was knowledgeable and helpful.

Very nice customer service. My son is very exciting to wait his new season benefit. It’s spent his one hour to get the code. I can imagine how patient they are.

This place is good for printer ink and paper but the rest of the stuff is overpriced and the staff are not very knowledgeable or helpful really. The only think I like about this store is the ability to order movies, music, ink, etc. and pick it up there w/​o having to go into the store.

Worst customer service EVER. This is a repeat offense with the car audio install bay.
The rep Anthony has a really offensive sales tactic of treating customers like idiots. He must have some kind of super power because he told me (over the phone) that what I had in my car currently sounded «okay» but not as good as it could if I bought some new speakers in addition to the deck I was inquiring about having installed.
You know what Anthony, I’ll go to Fry’s or better yet order from Crutchfield.

Everything I have ever bought from this store has been a rip off! 4 computers in 3 years is bull! The first computer I was sold went out in three months a touchscreen and the little girl at the store says at least you got three months out of it. I was pissed with my hard earned money I silly me for not appreciating an entire 3 months of usage.
So I was given and encouraged by the manager and sales associate to take an open box computer that was a steal because of the capabilities, they were oh so kind to exchange my first computer (which was brand new) after the store warranty was over. Well hallelujah right, NO! I thanked them because I could finally get my finals done, but when I took this high class open box home and plugged it in, the P.o.s blue screened! I called and let them know they would be see me the next day.
So the next day, I give them they’re Sh*t back, and these… never mind, these people tell me to look around again. No screw this store, so I get a gift card with my money on it and decide to go to the Worst Buy in Avondale. I find another computer, I ask tons of questions and relay my concerns. Oh no the guy said this here is a good computer. Hahaha really? Let’s see, since 2 months ago, the unit stopped charging and today the keyboard went totally out! I am PISSED! I don’t have the patience to keep going down there while they are apparently annoyed to keep seeing me. I will NEVER purchase anything from this store again! They just don’t get it. Geek squad is a joke, I wouldn’t doubt they have a magic 8 ball in the back giving them so called technical advice.
I take care of my things, I don’t allow anyone on my computer and it’s not tossed around. I just give up on anything at this store, the customer service and the products suck.

They have an uncompetitive, unfriendly return policy.
I bought the GOgroove Bluegate bluetooth wireless receiver. This (theoretically) allows me to connect my smartphone to my car stereo through the aux… The only reason that I chose this specific model is that it was the only product of its type that is carried at this store. Turns out that it connects very poorly and had consistent static. I ended up buying a different brand/​model on Amazon which works correctly.
I don’t live close to the store so it took me a couple weeks to get back there to return it. Turns out, they have a 15 day return policy and wouldn’t give a refund even though the product wasn’t used nor defective, just crappy.
Amazon, Target, Walmart, and most other retailers would have given me a refund, no questions asked.
I won’t take a risk buying from Best Buy again.

This is one of those places that the door greater says something nice, but looks the other way, as if to say, «ha ha, thought I was talking to you, huh?» LAME!
I usually find what I’m looking for, but anymore, this cheap imported crap we’re accepting as merchandise has got to stop. I’m now assured that at least 50% of electronics that I purchase will be returned. So what are my options? Usually to buy something more expensive… I guess so, and Best Buy usually has the upgrade available, and is why Best Buy doesn’t get the dreaded 1 star.

DO NOT BUY GEEK SQUAD INSURANCE.
I just bought a brand new galaxy note 4 last week with the full package insurance. After being told I would get $ 100 off for trading in my iphone, I had to ask as I’m about to swipe my card why I would not get credited, reason, I had a small crack on the back. This crack does not influence phone function or the front screen, cameras, or any phone function. Thanks guys for telling me after I have the plastic out.
A week later, my phone was lost/​stolen after a night out. I go to geek squad and after waiting on the phone for upwards of an hour. I finally get to the deductable for the phone. It’s $ 240. The same price as a new Galaxy with a new 2 year contract. OHHHHH and the real kickers are, it takes 2 – 5 business days for it to arrive AND it’s a refurbished phone, not a brand new phone a flippin broken and fixed leftover. I’m beyond furious with them. Also I had to ask the manager about anyway to walk out of the store with some sort of phone, and she more or less dismissed me. This 1 star goes to geek squad. Well done guys seriously you earned this one.
Like I said this review is for Geek Squad NOT the rest of best buy. The computer guys there are fantastic. I’ve talked to a couple of them and they have been nothing but knowledgeable, honest, and straightforward. If you have computer problems they are the ones to go to hands down. They won’t steer you in the wrong direction.

Why can’t all retailers follow the Nordstrom way of customer service? On a saturday night I went in and bought a printer. when I got home there was an email from best buy with a coupon of 15% of f the printer I had just purchased. So Sunday – I get up, wait for the store to open – to see if they will simply make the adjustment over the phone – I called twice and the phone was never answered.
So – I went on line to make sure what the price should be when I go in to return and rebuy – as it turns out – the online price was less expensive than the store price plus the discount. Anyway – to be on the safe side, I purchased on line with in store pick up – went over to the store.
The women in customer service says – when I say no one answered the phone when I called this morning – we were slammed – here we are in a technology store and they don’t have the phone technology that allows you to leave a message? I believe it is called voice mail. And they were slammed at 10:15 on a Sunday morning – by 11 – the store seemed pretty empty to me.
Anyway – the women says – oh I will just give you the discount on the one you purchased and return the one you bought on line – but it turns out that the one on line was cheaper than the price in a store – I do not understand with the changing nature of shopping and retail stores desperate to get people in the door why you would do that?
Something that should have been handled by a phone call – cost me an hour of my time – no big deal in the scheme of things – but it could be so much better so easliy – with someone at Best Buy paying attention and following the Nordstrom way.

Everyone, I’m floating on Employee Cloud Nine. There’s a kid named Irving at this Best Buy that should be Employee of Forever. Por Quoi? He’s forever changed my opinion of this store. I’ve had some grumpy thoughts after Geek Squad Purgatory Snafu’s. No more! Irving has fixed it all.
This review is going to read pretty much ala a performance review. (Yeah, my experience was that earth shatteringly amazing.) Concierge service all the way!
This shorty walked in, looked up and around the colosseum that Best Buy is, unsure of which direction to walk in. I’m so glued to the ground the not all signs are obvious from the door. Mid-​step in the wrong direction a smiling face popped up and inquired if he could be of service.
Like a ray of sunshine I met Irving.
When I said yes, he not only walked me briskly to the printer ink area, he made sure to help me locate the proper ink cartridge.
I had brought a picture of my printer. He confirmed with someone/​or something in the back on the appropriate ink cartridge to pick up. Together we cheerfully tried to figure out what I really needed. (One Amazon purchase later I realized I was in dire need of an add’l black toner. This is no bueno at 2:31am.)
Brilliantly I had failed to come to the store with critical details. We walked around to the printer aisle and looked at a current model. Irving (artfully) opened the printer and I finally remembered what I needed. (Maybe having a beer at Whole Foods before hand didn’t help. Feel free to judge. Even better, try the Four Peaks Oatmeal Stout.)
With such an easy shopping experience, I said yes to «Would you like to see anything else in the store?». Notoriously difficult to part with her time and money Irene *volunteered* to look at tech stuff. Oh my word. Call the EMTs.
As I’m whisked into the sales den of anything-​near-​the-​televisions, the other dude greeted Irving like he was his best bud. (Everyone gives Irving love.)
Waiting in line was a very quick process. All the registers were moving briskly. And with the luck of the draw, low and behold, it was a smiling Irving who efficiently processed my check-​out.
Best shopping experience *ever*! Can’t believe this kid has only been working for a few months at Best Buy. Valued asset!