T-Mobile

I was investing in a very updated Smartphone and plan. Changing over to a new phone was a new experience. Phones and plans are very different that my current ones. Charles took the time (as long as I needed) to get everything going so I could walk right out the door with my phone ready to use. He did all the transferring, showed me the ins and outs of new phone, double checked on everything to ensure that all was accurate, and was very patient with my learning curve. I had put this off for a long time, but finally jumped in. Charles was there and ready to assist me in every way I could ask.

Jarvon, you were pretty badass. I am a large pain in the butt (I know this). But you were patient, helpful and funny. A+.

Wow this place sucks.
Switched from AT&T (and lost my grandfathered in unlimited data) to T-​Mobile and went here for help.
Because they didn’t know what they were talking about, I had to return 3 more time to get things working.
–signed me up for a pre-​paid month to month plan when they said I couldn’t do the monthly plan that I wanted. (Even though it was on the website that I could). When I got the fixed with T-​Mobile direct– they didn’t want to refund me the entire month since I was on the plan for less than 24 hours. So trip 1 to get reversed.
— SIM card I had said would work for wifi calling. It didn’t. So trip 2 for new SIM card.
— phone I had (iphone5), they said would work for wifi calling. It doesn’t. 5c, 5s and 6 do. So had to go back to get a signal booster. Trip 3.
And now the best part. They ring me up incorrectly so they refunded the signal booster and sold it to me a second time. I got a text message saying I was returning a signal booster and had to mail it back to T-​Mobile. When I brought this up to the manager his name is Dan, they all assured me that I would have zero problems and they would just sell me the same signal booster again and everything would work out.
Now months later after multiple calls to the store and T-​Mobile, I’m getting charged for the signal booster and it’s deactivated so I won’t even work, and it’s all because they messed up and triggered the system to thinking that I wanted to return it. I was worried this would happen and brought it up to him but they assured me everything would be fine now I’m paying almost $ 400 and I have a signal booster that’s not working and I’ve spent over 12 hours on the phone with T-​Mobile direct trying to get this fixed so if you don’t want to get screwed over, and to the point where you want to stand in the middle of the freeway to fix this problem stay away from the store. But that’s just my advice take it with a grain of salt.

I’m not sure why there are some not-​great reviews for this store. I switched to T-​Mobile a couple of weeks ago, and was helped at this location by Elliott. He was knowledgeable and pleasant to work with. I went back in a couple of days ago and Adari helped me with some questions. Both took time to show me things and made suggestions that are making my use of the phone, my tablet and T-​Mobile as a whole, more enjoyable and efficient.

David and Ely r.
We went to the store to buy a new phone;
A young lady her name is ADARI help us very well:
She went to our account and recommended a diferent plan that was better for our family., at the end we get a new phone and a extra phone line for less money that we were already paying.
ADARI was very attentive and helped transfer all my info from old phone to new one and explained very detail of our new plan and function of my new phone.
Best custumber service we’ve had a T-​Mobile; we are a long time Customer.

The team members at this store are always so helpful whether I need a new protective case, help with contacts/​phone questions or other products! Carlos helped me on my last visit and did a great job! I liked how I was immediately greeted when I entered the store, someone came right up to see what I wanted/​needed and put me with the right person. I was in and out of the store in less than 5 minutes with the item I needed!

The service here was polite and superb. The other customers considering sawing a competitor’s phone bill in half were well informed about what it will take to fire up the chainsaw.
My business issue ended up with HP and Microsoft and the business agreements between them. I got free lifetime 200 Mb of data with T-​Mobile! Yowzies!
But I’m not a T-​Mobile customer.
I arrived here because a Toshiba tablet hosed itself a few weeks ago and was replaced at no apparent cost to me by another pawn in Mr. Gate’s beautiful game.
So my beautifully cool HP tablet is locked to T-​Mobile service, which isn’t bad, I just don’t want to add 50% to my data bill. It will take an invocation to Hewlett, Packard, and Babbage plus several uncompensated hours to unlock the little blue helper.
Thank you T-​Mobile for polite, informed, superb service. I’ll still have to find a quiet place, meditate, relax and reduce my pulse and blood pressure. But that has nothing to do with T-​Mobile.

I was getting a phone for my mom who is not good with technology. The employees who helped us were very patient and took the time to teach my mom how to use the phone. Great experience.

Let me start by saying that I think T-​mobile is the best mobile network in the country for anyone that travels in and out and that I had gone to this store a multitude of times before having this wretched experience.
This was the only store that I would frequent for anything mobile. Shadi had helped me out a lot, was a nice guy and was very knowledgeable. Upon returning home from a trip (where I had gotten my phone stolen overseas), I went here immediately for help. The young lady that helped me was kind and since both of our families were from the same place in Mexico, we got along great. I asked for her advice on what to do since I wasn’t due for a JUMP until February and I got back home in November. She said that I could make an insurance claim and have a phone sent to my house and then JUMP it in Feb. (For those who don’t know, JUMP is the T-​mobile insurance plan and, in this case, JUMP is the act of upgrading without a contract). I was sick of that phone and I really wanted an immediate solution (to have a phone on the spot since I hadn’t had one for a few days by then), so she suggested getting a new phone right there and then and then making the insurance claim in February to make the JUMP. I agreed and left the store feeling happy.
I went back in February and they denied my claim because my phone had gotten stolen a few months prior and was not reported during the allotted claim filing period. You have got to be effen kidding me. I said, «Look guys, I am not trying to shoot myself in the foot here! Why would i try to sabotage myself?! There is clearly a miscommunication!» They said they would talk to said associate and would contact me to fix the problem. A manager was there and even he had said that it wasn’t fair for me to have to pay for two phones because of someone’s bad advice.
Guess what? I got a phone call and was told that I will be stuck paying for two phones because that young lady (that provided me with incorrect information), had denied that she ever told me this. I will never go back to this location. I have told people to steer clear. I now go to the location on 7^th ave and McDowell where Joaquin as been wicked helpful. I am not happy that I am stuck paying for two iPhones. Not one bit. Especially since I just lost one of my jobs.