The UPS Store

I’ve been here multiple times throughout the year including christmas time and I’ve never had to wait! I love that I am in and out & staff is always friendly. Only thing is that they charge to use their tape if you have a package that needs to be closed, which seems a bit extreme. Overall they are quite efficient and friendly. They always make me feel very welcomed, which is fantastic!

Let me start out by saying, John Crawford, the owner of this store, is the load his mother should have swallowed. I have never in my life taken the time to write a review of anyplace, but this store offered the worst customer service I’ve ever had in my life. When I first came in, the service was very, very slow partly because the afore mentioned owner was flirting with one of the female customers. Then the representative who helped me ended up sending my package to my address (the return address). When I called to ask for a refund, the owner was instantly hostile, accused me of reusing a previously delivered box that had my address on it. I tried numerous times to explain that the box was unused and had no stickers or addresses on it prior to giving it to them, but he cut me off and wouldn’t let me speak. He then said I have no intelligence and told me to go F#*K myself. If UPS has any sort of business sense, they will strip Mr. Crawford of his franchise.

I had went here a few months ago. I wasn’t even going to leave a bad review, but a buddy of mine went to the same store and had an issue with the same person, so here we go. The owner (John), completely unprofessional. Rude. How does UPS give this guy a franchise and let him represent them? Fed Ex all the way from now on. The employees are dumb as rocks and the owner has no sense of customer service. Save yourself the headache and frustration, go ANYWHERE else but here. Wish I could give it ZERO stars.

It is no surprise this place has a 2 star rating. I am shocked at how rude the owner John is. I was having trouble printing some documents and all he kept on saying to me was «well it’s your fault you’re, the one that’s not doing it right». Instead of showing a little bit of customer service and trying to help me out he was making me feel like I was doing everything wrong and talking down o me. I even asked if he could be a little bit nicer and he just chuckled, I was shocked !!! I will never ever come to this place again, I rather drive 10 miles to go somewhere else than to come and deal with this idiot.

I came here to get a PO box. I admit I was a little scared after reading the reviews, but thought I’d at least give it a try since it is in the most convenient location for me. I was pleasantly surprised with fantastic customer service.
I mentioned the bad reviews and was told the person responsible for those awful reviews no longer works there. I hope this location can get their stars back up because they deserve more than 2 for sure!

I’d give 0 stars if I could! This is the 2^nd UPS location in Phoenix I’ve experienced just horrible customer service! I have used UPS for years and never experienced a problem. I will no longer be using UPS due to the terrible treatment I received here and at the Central and 3^rd location.

Very convenient location and did not have any lines, quick in and out. Don’t expect any customer service, the service man Jose and another man were chatting away complaining bout people right in front of me. He took my package, never said a word to me and continue chatting away with his coworker. Maybe this is why no other customers were there.

I didn’t even want to give this location one star. It deserves no stars! I had a small box, about the size of a shoe box and the owner/​clerk said there would be a $ 1.00 handling fee to tape the box. I said never mind and took it to another UPS store at Desert Ridge and they did not charge. A bunch of cheap asses at this location.

People at this store are always friendly and willing to help. I’ve gotten copies and dropped off packages to ship. Always in and out in a huff, no hastle. I was running behind and had an un-​taped box I had to ship. The gentleman at the counter took my shipping papers, gave me a receipt and handled the rest for me. Thanks for always being there UPS guys!

If you need an attendant to ask if you spelled your own name incorrectly, then give you the reasoning that because you’re pregnant, you might spell your name wrong — jump right over to this ups store.
Additionally, they look for opportunities to overcharge and call it customer service.

Just had a bad experience here with the owner today (2÷12÷15). Never go here! He is very unprofessional and the owner called me an idiot. The owner needs to learn some people skills instead of bullying customers around. Would give zero stars if I could. I’ve been to other UPS stores and never had any problems. This was my first visit to this specific location. Never again. I did call the UPS store customer service 800 # to file a complaint and they were very understanding.

All I wanted was 2 heavy-​duty plastic shipping envelopes to return a purchase to Groupon. John at the UPS Store said he did not have those and went in the back room to get 2 boxes. He taped the boxes together grabbed my packages and sealed them in each box. Then he took my postage-​paid labels and affixed them to each box without a word. He took a minute to ring them in and charged me $ 18 + change. I was confused and dumbfounded. Admittedly, like an idiot I just paid it.
As I started to leave, I felt taken advantage of. I stared at the receipt and turned around. I asked if I could have my packages and get my money back. He said no. I asked why and he said it would ruin the boxes to take them apart. I told him I could take them out without ruining the boxes. He again denied me my refund and packages.
At this point I was very agitated. I said in a loud voice, «So you are charging me $ 18 for 2 boxes and denying my request for return?» I wanted everyone there to hear. He responded as loud as I was by asking me to leave. I repeated my question. He demanded that I leave. I asked for his business card and he said he didn’t have one. I told him I would take the information off the receipt and report him to his franchise operations.
I left and sat I’m my car for a few minutes because I was so disturbed. I then realized that he had my address, and may very well not mail my packages. I went back in to the store and asked for my boxes. He refused to give them to me. He said he was going to call the police if I didn’t leave. I asked him to look me in the eye and tell me he would mail my packages, twice. He again threatened to call the police. I left feeling violated and extremely disturbed. I was almost in tears. I should have called the police myself.
So, in conclusion, if you are a masochist and enjoy being overcharged and emotionally violated than go ahead and patronize the UPS Store on Highland next to Frys. This is the exact opposite of customer service.
Otherwise, there is a post office around the corner just off Camelback on 21^st St.
Best of luck to all other mailers out there!

I am pretty shocked this place has such low ratings. The older tanned man that worked there who says he owns this and 4 other ups stores with his brother just treated me and two other girls in there after me with such hospitality and made all our days. We were all in there chatting and laughing like friends and we were all strangers. It was also raining tonight which usually puts people in bad moods. I was definitely not in the best mood but not a bad one either. I left with a smile on my face thanks to the guy working there. I hope I never will get a chance to experience the bad reviews posted here but until I do I will keep returning.
Ps! As we were talking, that guy/​owner says he knows every single persons name and face that walks in picking up their mail from their mail box. All 400+ people! Thought that was pretty cool.

I had to get a package out right away. When the clerk saw how stressed I was, he rushed out to my car to carry it in for me. He was so helpful. My package made it on time and it cost much less than I expected. Thank you so much!

NOTE TO MANAGER/​FRANCHISE OWNER:
Just in case the manager/​franchise owner sees this review, this is my comment to you: Your staff sucks beyond comparison. I’ve seen kindergartners with more professionalism, motivation, and service ethic. The snotty attitude was just the icing on a crap-​flavored cake. Do your future customers a favor and kick that little snowflake princess to the curb where she belongs.
In the meantime, you’ve permanently lost my business and I’ve also brought this to the attention of the UPS corporate offices so they can take appropriate action. I’ll also make sure my local friends and business colleagues know what to expect if they visit your store. As for me, I’ll just go with the FedEx location across the street in the future — they actually seem to want my business.
REVIEW:
I don’t think I have ever seen a less professional, openly hostile staff at any business I have ever patronized in Phoenix.
We came in today to drop off a package for shipping, there were two employees in an otherwise empty store: A guy who was occupied with a customer on the phone, and a girl (no nametag) who was lounging on the counter futzing with her phone — I mean literally sitting on the front office counter, feet up, leaning against a wall. She gave us a quick glance, then without so much as a «Hello» went back to her clearly critical txting duties, leaving us to stand there in confusion.
After several moments she glanced up again, gave an annoyed sigh and snarkily asked what we wanted. When we told her we had a pre-​labeled package to drop off, she rolled her eyes, pointed at the counter as if to say «just leave it there», then immediately returned to her phone.
I don’t have particularly high expectations of minimum-​wage workers, but I was absolutely floored at the utter lack of professionalism — she didn’t even bother to acknowledge us, much less get off her ass. She basically acted like a snarky little bitch who was angry that we had interrupted her vital social networking session. Keep in mind — this was a prepaid, pre-​packed (yup, taped and everything), pre-​addressed package, there was NOTHING for her to do except for be polite, take the package, and put it in the pile for UPS pickup, then go back to her self-​involved narcissism session.
Anyhow, the good news is that if this goes on long enough, the store will lose business (or more likely their entire franchise), shut down, and then she’ll have plenty of time to play with her phone while sitting on her ass in the unemployment office instead of being annoyed by paying customers.
In the meantime, fortunately there are plenty of other alternatives nearby, so Ms. Princess won’t have to worry about having her playtime interrupted by me again. Buh-​bye UPS Store #2780.

I had to ship a pair of shoes with a prepaid label. I came with just the shoes thinking I could just by the box and tape it up. (I brought my own packing tape) I explained that I needed a box and went to grab one and the lady behind the counter stated I could not pack my own box. She had to pack it and it would cost $ 16 or so. I left immediately and went to the Fedex store across the street at towne and country. I went in and bought a box for $ 2. They offered my tape FOR FREE and apologized for UPS and said the person working there was probably scamming people. Sounded like it to me too originally. So I packed my box and wanted to ship through Fedex, unfortunately, postage was already paid for through UPS. So I took the box back and told the lady I bought a box and packed it myself over at Fedex for $ 2. To which she replied «Good for you!». I will not go back to this location.

Great customer service just left there 2 minutes ago and had write the review due to efficacy and politeness of my attendant. Great job!

I see nothing has changed with this store. I just watched a ups store commercial and I laughed out loud! Kimberly (the brunette bitch behind the counter) is still the most evil woman walking on the planet. I have more respect for the hookers on Van Buren Street than I do for this low class, snotty, unhelpful useless piece of trash! Stay away from this store at all cost!!!

This place is the WORST. The older brunette woman behind the counter is not only incredibly rude but she an amazingly small amount of knowledge for all things shipping! I could grab any homeless person off their medication and place them behind the counter and their endless ramblings about the C.I.A. putting a chip in thier brain would make more sence then this older woman. This is the problem with the ups store no two are alike. This ups store is like a private sector version of the DMV! Steer clear!

All UPS stores aren’t created equally (they may have the same look ‘n’ feel, but they’re individually owned). I’ve stopped in here a couple of times — on one occasion the employee didn’t seem to know how to work the copy machine, and on another occasion I discovered that this location doesn’t do passport photos. On all occasions, this particular store has had an unkempt, cluttered appearance which seems unprofessional. The last time I was in here (which will be the last) I noticed the mailbox fees on the wall. Why someone would rent a mailbox at a UPS store instead of the much less expensive post office-​option is beyond me. I also never got the impression of «I’m happy to see you, customer! How can I help you??»
My advice is to avoid this store. If you need UPS services, visit the UPS store on the SEC of Camelback & 32^nd St.