The UPS Store

Poor customer service for the owner! I received a notification from FedEx notifying me of my delivery to my PO Box. I checked my PO Box and no package. I asked the owner about a package for my box # he said, «show me notification, you must be confused.» Showed him FedEx notification and indeed one of his employees signed for package. He said, «well I can’t help you because my (employee name) is not here.» Please give me your number and I will call you if I find package. I asked, «can you call him?» He said, «I don’t have his number.» So I left. He did not call to provide any update. I called before he closed for the day and he answered and I inquired about my missing package. He said, «it’s lost.» «I will have to talk to (employee name) on Monday.» Not once was he empathetic or courteous. I’m in disbelief because this is the owner I’m taking about.

They don’t know what they’re doing. I spent over 30 minutes waiting for them to figure out how to print a single sheet of paper. I understand if some employees are new or unfamiliar with technology, but not even the manager could figure out how to print paper. They were nice though.

This store lost my package. I go in to get things figured out, the guy working there who barely speaks English didn’t help much. Let me know my package was lost and I have to come back to see the owner at a time that is only convenient for him. Now I have to rearrange my schedule to suit the owner because «he will not answer his phone on Saturday» this is place is unprofessional as they come. Do yourself a favor and stay out of this dump.

First off, as another reviewer mentioned this business has moved and is no longer located near AJ’s, but is just West of Central now. I mail a lot of packages, and I was particularly pleased to find that there was a UPS store located conveniently along my morning commute. However after several months of dealing with this store I won’t be coming back. The store is supposed to open at 8am, but without fail the morning employee has never shown up before 8:10am on any morning I’ve been there. It’s not uncommon for a decent sized group to gather outside the front doors waiting. When he does arrive he generally looks like slept in his clothes and smells very strongly of BO. The prices for any packing supplies are also extremely high here. In any case, I will be going to a store that’s much less conveniently located but far more professional from now on.

Take the time to put tape on your box before dropping off! I don’t keep packing tape at home because I don’t ship much. When I do, it’s usually through USPS. Because the post office will tape up your box for you without a second thought, I thought it would be the same with UPS. Nope! It was going well. The worker (without so much as a word) walked over and got the roll of tape and proceeded to place one strip over the top of the box to seal it. So far so good, right? Well, I smiled and thanked him and asked if that was all, feeling rather satisfied about the ease of the process when he finally spoke and said, «That will just be $ 1 for the tape.» I gave him a look of disbelief, but ultimately decided that saying anything to him about how ridiculous that price is would serve no purpose, so I swiped my card and left.
So here’s my thing, I don’t necessarily wish that I still had my dollar instead of them. I have other dollars. My issue is the middle finger I got from the company. That small strip of tape plus the 5 seconds of the worker’s time could not have cost more than $ 0.05 max. It’s pretty rotten of them to charge a whole dollar for it. Well, lesson learned. I will try to ship with FedEx or USPS if I can. If not, I will use my own strip of tape.
–Aaron

The store recently relocated to 24 W. Camelback Road. I rent a box there, they will send a notification letting me know I have a package, but they have lost the package 3 times. Robert is rude and unprofessional!

They charged $ 1 for an inch of tape even after spending $ 15 on shipping. That has earned them one star.

UPS Store at Central & Indian School in Phoenix:
I’ve rented a box at this store for over 2 years. I’m the only one who’s ever received mail at my rented mailbox, yet for the entire time I’ve been a customer there, I’m constantly getting mail put in my box for the previous box customer.
This means I have to constantly wait in line for the counter person so I can tell them that «this isn’t me». BUT THEY NEVER F**KING LISTEN! They even had a note on my mailbox instructing employees to only put MY mail in this box, yet they still ignored it.
One reason I like renting mailboxes is the personal service, but this UPS Store never – not once – has ever delivered that for me. I’m just another renter to them. Plus their prices are ridiculous.
I just tried to inquire about having my mail forwarded since I’m now living in California and THEY WERE VERY RUDE. I WOULD NOT RECOMMEND THIS UPS STORE AT ALL!

Only use this store if you want your package to be lost or stolen, and never delivered! We tried to ship two Christmas packages, and the never arrived, the store couldn’t even supply tracking numbers, and they were of zero help trying to rectify the situation. AVOID THIS PLACE AT ALL COSTS!
NEXT TIME WE WILL USE FEDEX.

This location is evil with an evil owner named John and a useless manager named Kimberley. I would rather watch wallpaper dry tbs. have to deal with this store for anything!!! This location needs to be shut down.

STAY FAR FAR AWAY!!! this place is an absolute joke. I came in today 10/​29/​2013 to have my I-​9 notorized and let me tell you the asshole behind the counter is lucky I had my daughter with me. First off good job to John Willard Crawford for once again jackin shit up for all black people kudos asshole. Second he did not have to be completely rude to my wife if you know you job so well john then why didn’t you do it and now I have to return to your God forsaken shit hole of a store with directions on how to do your job to fix it humm John why is that? I will tell you because you have no clue thats why and your arrogance is a hilarity at best and a travesty all around. Get your head out of your ass admit when your wrong or have not a clue and step down off you high horse. Oh and i payed in change cuz you were a dick sir a wothless flaced good for nothing but wasting my time dick. Oh and nice professionalism with the jersey and shorts good look for a man who is old enough to be my dad. Grow up do your job learn people skills and maybe you will get more stars so to some it up SCREW THIS PLACE!!!

I went in the store on Jan 28^th to ship a framed print and piece of cement home décor. To have it packed and shipped to Massachussettes was $ 103. I had very clear instructions to ship the item from the UPS store, using USPS. I had given the clerk my cell phone to copy the address from which she did and everything should have been fine.
Exactly one month later I go to ship just a framed print (same size as the first one). This time I was being charge $ 118? I asked why this one was costing more than the original shipment which was heavier. I explained what I had shipped previously when the man suddenly remembered that THE PRINT AND CEMENT ITEM I HAD SENT A MONTH AGO WERE STILL THERE! I was told that the address was undeliverable via UPS. We checked the address verified it was correct. I was told they had tried calling me once. They tried calling a number that I never gave them. A number I never heard of, I don’t even know where the area code they had is located!
After verifying the information he said he would have it resent the following day. I asked about a refund and was told «Well I’ll have to check, but technically we are still shipping it.» He then walks off. I stand there waiting and he comes back a few minutes later asking if I needed something else. Yeah! How about a time frame? Is he going to call me, should I call him? This was a big refund I was asking for not a couple bucks I could just forget about. He told me to call him later that week. I called three times and went into the store once and he wasn’t there any of the times and no one working there would help me. I finally went in yesterday and he was there. I was third in line and by the time I got to the front there were two more people behind me. He said I would need his «undevoted» attention and so he needed to help the other people really quickly since he was the only one there. Well he proceeded to help them as well as the other 5 people that walked in after them while I sat and waited. After waiting for nearly 20 minutes he gave me his «undevoted» attention which consisted of taking 30 seconds to give me a tracking number from something I had previously shipped and then another 30 seconds to tell me that he had checked about the refund and was told no because the information was correct and the address is deliverable. OF COURSE THE ADDRESS WAS CORRECT! And since the address was correct and deliverable, how is it NOT their fault that it was still not delivered a month later? How is it not their fault that they had the wrong number for me? How is it not their fault that they never tried to deliver it to the store I shipped it from which is a block away! Ron said he would file an appeal and for me to come back on Friday. But he won’t let me talk to anyone else. This is ridiculous

This store is located next to AJs. I have used this place on a couple of occasions where UPS was required. Each time I have found the employees to be very friendly and polite and got me in and out quickly. The store is a little too cluttered but other than that, it definitely fulfills its purpose.

These guys were extremely friendly and professional. I needed to ship my laptop for repair and the gentleman there measured and remeasured to be sure he was using the smallest box (giving me the best price). After it was all ready to go I remembered my debit card was cancelled a few days ago due to fraud… I profusely apologized and said I’d come back later with cash. The man helping me said he would pack it up for me and take my husband’s card payment over the phone so I didn’t have to make another trip. So nice. I’ve also used the store on 7^th St. and McDowell and a store in Tucson and had similar experiences of above and beyond service and friendly staff. Couple this with below average FedEx service on a few occasions I won’t use anyone else for shipping services.

Very friendly location with a nice touch of solid customer service. Drop-​offs are a cinch!

I have had to mail things out a few times from this store. But, i really never want to again. They are never very pleasant and don’t seem happy about anything. Plus UPS seems to always smash every package i send or receive. They are in the same parking lot as AJ’s and a few other bussiness. I really do not know how they stay in Bussiness. Someone likes them, but it is not me.