FedEx Office Print & Ship Center

I’ve had pretty good experiences at this FedEx Shipping Center.
During my several visits to this location, I’ve used the fax, scanner and computer, copier, and shipping services. The people who work at this location are friendly, helpful, and do posses a bit of knowledge as well.
The copier and printer area is easy to use, as is the fax machine which has instructions near it as well. As far as the computer/​scanner area, those instructions were a little less clear for me. I ended up having to play musical chairs until I found a scanner that would work correctly.
All-​in-​all, this is a nice FedEx Ship Center. The people there are friendly, the location is excellent, and the hours they are open are phenomenal. Overall, I would give this location 5-​stars and I’ll definitely be back if I need anything else in the future.

I have 6 years of experience working at 2 different UPS Stores. With that being said, it’s not that I have extremely high expectations, I just know that it’s an easy job to go to everyday and complete most tasks without conflict if you have the right attitude. I showed up at 5:46 PM (after speeding from work) and the store hours said it was open until 6:00 PM. I understand that when you work retail, you do a few things before closing to help speed up the process (I.e. take out the trash, close down an extra register, etc). Closing at 6:00 PM does not always mean you have the luxury of leaving the store at that time. ANYWAYS. I asked him if I could email a label to be printed and taped onto a drop off package. He said «I could but I just turned the printer off because we close in 7 minutes.». First of all, it was 5:46. Second of all, printers take maybe a minute MAX to turn back on. He then suggested I leave my package there and he can print the label in the AM and send it off without me there. You can’t tell time and you expect me to trust you with that task? Wish I got the guy’s name.
I’ll be taking by business to Fedex down the road.
1÷12÷16.

I’ve been to this location several times, and the staff has been friendly and helpful, but I was blown away by how helpful Fernando was when I came in a couple weeks ago. I needed something printed at the self service kiosk (because seriously who owns a printer?), definitely a low priority for the staff, but I have had formatting problems in the past and couldn’t figure it out. Fernando went out of his way to explain what I needed to do, and made sure it came out right. I appreciate the help Fernando, great job!

Easy access off Camelback Road allows me to pretend I’m a FedEx delivery dude. I can park right at the front door (provided it’s during the normal daytime business hours and I’m not competing with TwinPeaks party goers), run in with my package and have my associates wrap it and ship it post haste.
Of course, the people at the counter don’t seem to be in as much of a hurry as I am… come on, I’m a delivery dude on a time schedule! They ARE efficient, though, and never have they given me a reason to think they don’t know what they’re doing. I have confidence my package will be delivered when they say, and the several times I’ve used them, they have under promised, and over delivered.
Plenty of room at this shop, as is the case in the others that I’ve used, and it’s never crowded and plenty of supplies, even greeting cards, office supplies and packing materials you can purchase and take back to the home office. I consider FedEx my business partner, so hurry up, ’cause I’m on a schedule!

I had a variety of items to ship from Phoenix to Seattle and I needed a special size box for a metal bistro table and chairs that I disassembled into flat parts. I had two boxes packed, but needed Fed Ex to provide boxes to fit all the other items.
I parked close to the store and inside they had a flatbed dolly that I used to load all my items. The employee saw me loading up and came outside to help and bring in the items. He took care of all the remaining packing and found the best size boxes. This took 30 min while I had lunch next door.
Their slowest shipping method FedEx ground takes only 4 days to Seattle and is the least costly option. If I had had the correct size boxes I would have saved $ 40 which was the cost of two large boxes, filler and the packing service (20×20×20 box and 36×36×5 Art Box). The shipping fee for the 5 boxes (3 large and 2 med) was $ 165.
FedEx charges mainly for the size of the box and how far it’s traveling. My biggest box was 20×20×20 and weighed 38.7 lbs. and cost $ 54.49 to ship. It would cost almost the same shipping fee even if it weighted 20 lbs less.

I love, love, love this location. Biltmore area conveniently located in a savvy strip mall in central Phoenix. There are always plenty of staff on hand for both printing and shipping services. The layout of the store is strategically aligned to guide you to the right area. My review is on all services as I have shipped many packages, used the printing services, business center and made purchases in the supply area. As long as this location has been open this is my main FedEx Office that I use regularly.
What I appreciate about the staff is they take their time. Listening to your needs and then providing you with an excellent overall experience. I have never had any hiccups on print orders and my packages have always made it on time. The internet in the secure business center runs smoothly. Provided in a secluded area of the store in a spacious cubical area so you can get the work done.

These people were awesome. Very helpful in getting me the finished product I was looking for. Thanks!

Tony set me up in a hurry! I was in a jam and he made it so easy to solve my problem. Definitely recommend this store for fast, friendly service.

Customer service was lame. went in to get some things printed out for me and they couldn’t be bothered to try and make them look better. they guy was short and kind of rude by way of total apathy both over the phone and in person. almost zero people skills. they did get my order out quickly so i’ll give them one more star for that.

I usually only use the FedEx Office to drop off packages. Everything is already packed and labeled, but the staff is ALWAYS friendly and ask if I want a receipt. I can’t imagine them providing any less excellent customer service towards others.

I’m really a big fan of these guys. This is the new location that opened just to the north of the Town & Country shopping center. They are just east of their old location in a new building. Service here is top notch, Staff is extremely friendly and accommodating, and now they know me by name. Two thumbs up!

I was recent in Phoenix for an interview and they were super friendly and helpful. I’m usually a do it myself kinda girl, but on this occasion I was very greatful for the help.
My hotel’s printers were down and I needed copies made on the fly for my interview. With my standby OfficeMax nowhere conviently nearby, I sought out an alternate.
I was greeted when I came in the door. The place was neat, orderly, and well organized. When I told Tim, the gentleman working behind the counter what I needed, not only did he help me on the spot, but he went above and beyond to find the files for me and print the copies for me instead of sending me to a terminal to take care of it on my own. He had me in and out of there with exactly what I needed in 5 minutes and at a very reasonable price.
I think OfficeMax just got ousted as my copier «go to» shop!
As a sidenote, there’s a listing that says this location is closed. I can attest that it is definitely open! It is neatly tucked in between Chili’s & The mattress shop so it is hard to spot driving by, but it’s worth looking for.

Great staff helped me to get my print job turned around quick!

I find this place expensive, and the customer service isn’t always the greatest, but it’s really close in the neighborhood. However, I have had a few good experiences. Then again, it’s a FedEx Kinko’s…I’m not sure what all I should expect out of it. I don’t ever have to wait long in order to fax! That’s a plus! And it’s not the post office!

I originally chose this location because it’s close to the apartment, but out of the FedEx’s I have been to this one is the best. The customer service is great! Despite it being pretty steady with customers, the gentleman still was tending to the other customers whilst opening the door for me as he saw my hands were full of packages. The team there overall is rather friendly and know how to hold conversations while they are helping you out with your packages.
The space is well kept… it’s clean, organized, and staffed well. Assisting customers seems to be a priority which emanates from the staff. I will choose shipping through here over the post office any time because of it; despite the fact that it’s across the street and sometimes even more reasonably priced it’s worth it for the quality of service.

I’ve been going here for the past 3 years since it’s the closest one from work. The place is clean and well staffed. I’ve always been greeted when I walk in and when I leave. All the workers are generally friendly; however, some may stand out more than others. One particular guy, Timothy, always has a smile on his face when he greets me and is very courteous even when they are busy. Since I go there frequently, I feel like I get royal treatments and I must admit… I do enjoy it!
I hate getting shocked when I open doors so I usually take my time at the front door. I have to touch the glass then tap the door handles a few times before I get the courage to put my bear hands to open the door. Apparently when I opened the door it wasn’t busy inside and like all the staff had been watching me. I kind of got a weird look from them and Timothy says BOO when I walk in and I just respond by saying that I must have looked like an idiot. I was a little embarrassed, but everyone had a good laugh.
Our office is moving soon so I hope the new FedEx spot I end up going to is just as great as this place.